John is CEO of NelsonHall, the leading business process services (BPS) and IT services (ITS) research and analysis firm, and is widely regarded as one of the world's leading authorities on achieving business transformation through the application of BPS.
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Rachael Stormonth, Senior Vice President at BPS analyst house NelsonHall, discusses the latest business trends in F&A BPS with Professional Outsourcing magazine, and describes how some companies are using it as a platform for business transformation.
published on Apr 03, 2012
This NelsonHall vendor assessment analyzes WNS's offerings and capabilities in O2C outsourcing services. WNS is one of a number of O2C outsourcing service companies analyzed in NelsonHall's comprehensive industry analysis programs.
NelsonHall's F&A outsourcing profile on WNS is a comprehensive assessment of WNS's O2C outsourcing offerings for organizations and capabilities designed for:
The report provides a comprehensive and objective analysis of WNS's O2C outsourcing offerings, capabilities and market and financial strengths including:
WNS offers full O2C process support including order management; billing/invoicing; credit management; accounts receivable; cash application; collections; deductions management and revenue accounting.
WNS has continued to build its reputation as an O2C provider through its revenue accounting, collections and cash application activities in the travel and insurance sectors.
WNS is expanding its O2C offerings through its partnerships with SEElnfobiz and coAction.com, which will help address its online O2C capability.
Mumbai is the central delivery hub for WNS' O2C operations.
The travel sector will remain a primary growth engine for WNS' O2C business.
