John is CEO of NelsonHall, the leading business process services (BPS) and IT services (ITS) research and analysis firm, and is widely regarded as one of the world's leading authorities on achieving business transformation through the application of BPS.
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Rachael Stormonth, Senior Vice President at BPS analyst house NelsonHall, discusses the latest business trends in F&A BPS with Professional Outsourcing magazine, and describes how some companies are using it as a platform for business transformation.
published on Dec 20, 2012
This NelsonHall vendor assessment analyzes WNS' offerings and capabilities in multi-process FAO services. WNS is one of a number of multi-process FAO service companies analyzed in NelsonHall's comprehensive industry analysis programs.
NelsonHall's F&A outsourcing profile on WNS is a comprehensive assessment of WNS' multi-process FAO offerings for organizations and capabilities designed for:
The report provides a comprehensive and objective analysis of WNS' multi-process FAO offerings, capabilities and market and financial strengths including:
WNS was established in 1996 in Mumbai as the captive back-office shared services center of British Airways (BA), the U.K.'s largest airline. BA divested the business in 2002, with Warburg Pincus acquiring a controlling stake.
WNS' multi-process FAO services include Purchase to Pay offerings such as procurement and invoice processing, and Order to Cash offerings such as order processing and management, and billing and invoicing.
WNS continues to broaden its MP FAO client base, moving from its key travel and insurance sectors into the manufacturing, logistics and media & entertainment sectors. Further investments in account management and business development resources as well as domain specific analytics will help to deepen existing MP FAO client relationships.
