John is CEO of NelsonHall, the leading business process services (BPS) and IT services (ITS) research and analysis firm, and is widely regarded as one of the world's leading authorities on achieving business transformation through the application of BPS.
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Rachael Stormonth, Senior Vice President at BPS analyst house NelsonHall, discusses the latest business trends in F&A BPS with Professional Outsourcing magazine, and describes how some companies are using it as a platform for business transformation.
published on May 03, 2018
This NelsonHall vendor assessment analyzes TCS' offerings and capabilities in Sourcing & Procurement.
NelsonHall’s Sourcing & Procurement Outsourcing Vendor Assessment for TCS is a comprehensive assessment of TCS’ sourcing and procurement offerings and capabilities designed for:
The report provides a comprehensive and objective analysis of TCS’ sourcing and procurement offerings, capabilities, and market and financial strength, including:
Tata Consultancy Services (TCS) sourcing and procurement BPO offerings were largely built on the back of its F&A BPO capabilities and clients, and are offered as complementary services to F&A. TCS' first SCM BPO contract, awarded in 2006 by a Fortune 500 Manufacturer, included direct materials PO processing in additional to other SCM BPO services. To support the contract, TCS had set up a service center in Midland, NJ from which it provides invoicing and data management. TCS also provides P2P support services for Dow from Mumbai. In 2009, TCS started providing S2P services to Dow for indirect categories and in 2010, TCS added supplier relationship management services to its S2P portfolio. Until 2010, Dow was TCS' largest client.
In 2010, TCS expanded from procurement processing services, adding master data management (MDM) and sales order processing. It then started offering sourcing support services. The addition of sourcing can again be traced back to Dow, initially in a hybrid model. The resources (people and knowledge) providing these services are 'borrowed' from TCS' "Project Prune" group. Project Prune's focus is to reduce the cost of products and services that Tata buys as a group with total spend estimated to be $90 bn. In one recent project, the Project Prune team analyzed $30bn in Tata Group spend in office supplies, air travel and hotels and generated a cost savings of $1.5 bn. In addition to the Project Prune resources, TCS is expanding with individual hiring to support new clients.
Between 2012 and 2015, TCS won around 24 S&P BPO contracts, of which nearly two thirds bundle in other BPO offerings as well. The S&P portion of these contract represented around half of TCS' S&P revenues. TCS now has ~125 clients supported by some part of its S&P offering.
In 2013, GM, a longstanding IT services client of TCS, put a procurement outsourcing tender out to market. GM ultimately decided to keep procurement in-house, but based on TCS' tender response, GM decided to look further into TCS' MDM capabilities and in 2017 moved MDM work from an incumbent to TCS. The GM product master consists of 1.5m master item SKUs the incumbent had 120 FTEs managing the master manually. TCS automated a majority of the MDM and reduced the FTEs need to manage it by 40%. TCS is now rolling this model out to Europe for GM and will follow with the APAC region.
TCS' stand-alone MDM offering has driven its growth into S&P. It has expanded its MDM services from the manufacturing sector into healthcare, pharma and retail.
