John is CEO of NelsonHall, the leading business process services (BPS) and IT services (ITS) research and analysis firm, and is widely regarded as one of the world's leading authorities on achieving business transformation through the application of BPS.
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Rachael Stormonth, Senior Vice President at BPS analyst house NelsonHall, discusses the latest business trends in F&A BPS with Professional Outsourcing magazine, and describes how some companies are using it as a platform for business transformation.
published on Oct 19, 2023
This NelsonHall vendor assessment analyzes TCS' offerings and capabilities in Procurement Transformation.
NelsonHall’s procurement transformation profile on Tata Consultancy Services is a comprehensive assessment of TCS’ offerings and capabilities, designed for:
The report provides a comprehensive and objective analysis of Tata Consultancy Services’ procurement offerings and capabilities and market and financial strengths, including:
TCS is a major IT service, consulting, and business process management (BPM) services provider, achieving revenues of nearly $28bn in its FY23 (the year ending in March 31, 2023).
The company offers procurement BPM services through its Cognitive Business Operations (CBO) business group, which also includes IT infrastructure services.
TCS offers an integrated source-to-pay delivery model focusing on end-to-end consulting, outsourcing, and platform services. Delivery for procurement BPS is primarily (~60%) offshore-based, with around 20% nearshore, and 20% onshore-based.
TCS claims to be reaching ~$120bn of client spend with these services. Where it provides an element of sourcing and category management services, TCS claims to be able to provide typically 10-15% savings for the spend being managed.
TCS' primary target region for its procurement services is the U.S., followed by the U.K. and Europe. The company is also expanding its delivery footprint into some local markets to sign new clients, ensure proximity, build local expertise, and serve the client's language requirements. TCS recently expanded its footprint into Poland, Bulgaria, Brazil, and Guadalajara.
As part of TCS' ongoing emphasis on a multi-services play, procurement BPS opportunities are likely to continue to come from cross-selling into existing clients where TCS is already providing some element of F&A services.
