John is CEO of NelsonHall, the leading business process services (BPS) and IT services (ITS) research and analysis firm, and is widely regarded as one of the world's leading authorities on achieving business transformation through the application of BPS.
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Rachael Stormonth, Senior Vice President at BPS analyst house NelsonHall, discusses the latest business trends in F&A BPS with Professional Outsourcing magazine, and describes how some companies are using it as a platform for business transformation.
published on May 21, 2024
This NelsonHall vendor assessment analyzes Genpact's offerings and capabilities in Supply Chain Transformation for Sustainability
NelsonHall’s supply chain transformation for sustainability profile on Genpact is a comprehensive assessment of Genpact’s offerings and capabilities, designed for:
The report provides a comprehensive and objective analysis of Genpact’s supply chain transformation for sustainability offerings, capabilities, and market and financial strengths, including:
Genpact is a global professional services company delivering BPS and consulting services with a core focus on transformation. Genpact reported revenue of ~$4.5bn in 2023.
The company offers core services for customer care, finance and accounting, risk and compliance, sales and commercial, sourcing and procurement, sustainability, supply chain, and trust and safety. It employs ~120,000 professionals globally. Genpact has ~20 years of experience offering SCM services. However, the major focus and growth in SCM offerings started post-2018 when Genpact acquired Barkawi Management Consultants.
Within supply chain management, Genpact aims to elevate businesses’ supply chain performance by combining practical, industry-led expertise, advanced digital technologies (including generative AI), data-driven solutions, and methodologies to help organizations gain end-to-end supply chain visibility and maximize returns from existing technology investments.
Genpact offers supply chain management services across advisory, managed services, technology, and sustainability through a mix of data, technology, and analytics capabilities. Services include AI- and ML-led deployments, tech implementations, end-to-end transformations, and outcome-driven SCM offerings.
NelsonHall estimates ~12,500 SCM FTEs support Genpact's clients across managed services, engineering, reporting and analytics, and technology services. NelsonHall expects Genpact to grow its SCM offerings revenue and headcount by 10-15% annually for the next two-three years. With a focus on integrating technology, analytics, and outcome-based engagements, NelsonHall expects Genpact will further increase average SCM services revenue per client.
Genpact's strategy for SCM services is to build an ecosystem of non-linear offerings that are highly connected and autonomous with a focus on carbon emission, circular supply chain, and fair operations within the ESG framework.
