John is CEO of NelsonHall, the leading business process services (BPS) and IT services (ITS) research and analysis firm, and is widely regarded as one of the world's leading authorities on achieving business transformation through the application of BPS.
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Rachael Stormonth, Senior Vice President at BPS analyst house NelsonHall, discusses the latest business trends in F&A BPS with Professional Outsourcing magazine, and describes how some companies are using it as a platform for business transformation.
published on Oct 16, 2024
This NelsonHall vendor assessment analyzes Genpact's offerings and capabilities in Finance and Accounting Transformation
NelsonHall’s finance and accounting transformation from RPA to GenAI profile on Genpact is a comprehensive assessment of Genpact’s offerings and capabilities, designed for:
The report provides a comprehensive and objective analysis of Genpact’s finance and accounting transformation offerings, capabilities, and market and financial strengths, including:
Genpact offers services for customer care, finance and accounting, risk and compliance, sales and commercial, sourcing and procurement, sustainability, supply chain, and trust and safety. It employs ~120,000 professionals globally. F&A services is one of Genpact's core offerings and a key strategic area, and the company has ~20 years of experience offering these services. Genpact positions its F&A services as one of the largest in the industry, focusing on integrated domain, technology, and data capabilities to support the CFOs.
NelsonHall estimates that ~52,000 finance and accounting FTEs support Genpact's clients in managed services, reporting and analytics, advisory, and technology services. Genpact delivers P2P, O2C, and R2R services across ~320 clients, focusing on innovation such as granted patents in FP&A, zero-touch processing across P2P, and cashflow AI in R2R. The company is also heavily focused on augmenting these process areas with industry-specific offerings such as deduction control towers with ML-based validation for consumer goods, healthcare, and manufacturing industries.
One of the major focus areas for Genpact is to complement its F&A offerings with industry-specific capabilities, which will continue to be a major focus area. Genpact has repositioned its F&A offerings with an AI-first approach encompassing measurable value-led transformation while leveraging AI capabilities. This repositioning of AI-first is a shift from the company’s focus on process excellence to F&A operations in recent years. Another significant aspect of Genpact's F&A offering includes leveraging partnerships and their ecosystem to complement existing offerings and offer digital accelerators. Genpact continues to expand its F&A capabilities and offerings and has recently invested significantly in improving its partnerships, digital capabilities, and IP.
