Vendor Analysis
published on Mar 12, 2013
Report Overview:
This NelsonHall vendor assessment analyzes Infosys' offerings and capabilities in multi-process finance & accounting outsourcing (MP FAO) services. Infosys is one of a number of F&A Outsourcing services companies analyzed as part of NelsonHall's MP FAO industry analysis.
Infosys is a $7.4bn Indian IT services and BPO company, headquartered in Bangalore. Infosys was listed on the NASDAQ in 1999. Infosys BPO Ltd., formerly Progeon is a subsidiary of Infosys Group.
Who is this Report for:
NelsonHall's multi-process F&A BPO (MP FAO) Vendor Assessment for Infosys is a comprehensive assessment of IBM's MP FAO offerings and capabilities designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of F&A services and identifying vendor suitability for F&A RFPs
- Vendor marketing, sales and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the support services sector
Scope of this Report:
The profile provides a comprehensive and objective analysis of Infosys' MP FAO offerings, capabilities, and market and financial strength, including:
- Identification of the company's strategy, emphases and new developments
- Analysis of the company's strengths, weaknesses and outlook
- Revenue estimates
- Analysis of the profile of the company's customer base including the company's targeting strategy and examples of current contracts
- Analysis of the company's offerings and key service components
- Analysis of the company's delivery organization including the location of delivery locations.
Key Findings & Highlights:
Infosys gained its first major multi-process F&A BPO (MP FAO) contract in July 2007: a 7-year $250m contract with Royal Philips Electronics ('Philips').
The success of Infosys' MP FAO contract with Philips (now in its 6th year) has not been replicated often enough over the past five years and in part this has been due to management ambition (achieved with some success) to establish Infosys first and foremost as a leading infrastructure services provider and systems integrator.
Infosys has however made significant investments in its FAO business. One such investment has been the recent opening, in December 2012 of its newest, purpose built service delivery center in Lodz, Poland which holds ~2,000 seats and can be expanded to ~4,000 seats. The center is Infosys' prime F&A delivery hub serving its clients' European operations and in its new location, presents a shop window for attracting new clients.