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the F&A blog

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  • Xerox Acquires Customer Value Group to Enhance Collections Capability in F&A BPO Portfolio

    Jul 02, 2013, by Rachael Stormonth

    Xerox's acquisition of  U.K. based Customer Value Group (CVG) indicates that Xerox's ambitions for the acquired ACS business and for FAO in particular have not dimmed. CVG's primary product, Value+ is a SaaS-based offering that supports the management of customer credit, collections, and disputes and Value+ will now form a cornerstone of Xerox's O[...]

  • Accenture to Sign F&A BPO Contract with Marriott in Transfer of Onshore Captive

    Jun 19, 2013, by Rachael Stormonth

    Accenture has continued the trend of acquiring captives as a means of gaining domain capability in a multi-process F&A BPO deal with Marriott International, Inc. that has been described by both parties as a strategic collaboration. In a ten-year contract to provide F&A services to Marriott and its franchisees in the Americas, Marriott will transition its Louisville, Tennesse[...]

  • Accenture Awarded Multi-Tower BPO Contract by SSAB

    May 02, 2013, by Rachael Stormonth

    Accenture's seven-year BPO contract with Swedish steel manufacturer SSAB announced this week will see it providing accounts payable, accounts receivable, some CMS activities as well as operational procurement, sourcing and category management for selected country operations in Europe. Accenture has had a long history of providing FAO services to manufacturing companies in the Scandinav[...]

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