DEBUG: PAGE=domain, TITLE=Healthcare & Insurance BPS,ID=260,TEMPLATE=program
toggle expanded view
programcode = HAI
programid = 108
database = t
alerts = t
neat = t
vendors = t
forecasting = t
confidence = f
definitions = t

Search within: Healthcare & Insurance BPS:

advanced options..

Access our analyst expertise:

Only NelsonHall clients who are logged in have access to our analysts and advisors for their expert advice and opinion.

To find out more about how NelsonHall's analysts and sourcing advisors can assist you with your strategy and engagements, please contact our sales department here.

Subscribe to blogs & alerts:

manage email alerts using the form below, in order to be notified via email whenever we publish new content:

has Database = t

Contracts Database

for Healthcare & Insurance BPS

Track the pattern of service adoption by monitoring Healthcare & Insurance BPS contract awards by your peers. Identify who are the successful vendors this industry now. Updated monthly!

These documents are available to logged in clients that have purchased access to this program.

has Confidence = f -- IGNORED

HGS in Healthcare & Insurance BPS

Find here the NelsonHall Research related to within the Healthcare & Insurance BPS program

RSS feed for HGS in Healthcare & Insurance BPS General RSS feed for HGS
This vendor is not part of the KVA program

CX Services Transformation 2024

published 2024-02-22 | Project by Ivan Kotzev

This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Customer Experience (CX) transformation services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall and with specific capability in CX improvement, cost optimization, and revenue generation. Vendors evaluated for this NEAT are: Alorica, Arvato, Atento, Concentrix, Conduent, Firstsource, Foundever, HGS, Infosys, IntouchCX, Movate, ResultsCX, TaskUs, Tech Mahindra, Teleperformance, Transcom, and WNS Global Services. To find out more, contact Guy Saunders (EMEA) at [email protected] or Darrin Grove (N. America) at [email protected].
view NEAT report all Healthcare & Insurance BPS NEAT reports about NEAT

Published reports:

published reports related to HGS within the Healthcare & Insurance BPS program

find all available reports on HGS

Discover the benefits of the Healthcare & Insurance Sourcing program

NelsonHall's Healthcare & Insurance Sourcing program supports you in enhancing your organization's sourcing performance. It will help you to:

  • Analyze how healthcare or insurance-specific process outsourcing can be applied to your organization
  • Assess the scope of healthcare and insurance processes that can be outsourced and why
  • Quantify the benefits and risks associated with outsourcing processes within your healthcare or insurance-specific functions
  • Identify the most appropriate vendors and understand their individual philosophies, approaches and delivery capability
  • Learn from the experience of other organizations in your sector that have already outsourced elements of their healthcare or insurance processes
  • Keep abreast of changing delivery approaches within outsourcing of healthcare or insurance-specific processes.


It also provides expert support to healthcare and insurance process outsourcing vendors, specifically business development and marketing personnel, helping them to:

  • Increase bid success through improved positioning of proposals against client requirements
  • Maintain the competitiveness of current service offerings
  • Identify emerging requirements and service opportunities
  • Track key developments within the healthcare and insurance marketplaces, including contract awards and new service announcements
  • Understand the strategies and capabilities of potential bid partners through access to detailed healthcare and insurance process outsourcing vendor assessments.
close