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NEAT reports results:
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Multi-Channel CMS
Feb 03, 2014 by NelsonHall AnalystNelsonHall's Multi-Channel CMS NEAT analyzes the performance of vendors offering multi-channel customer management services. Vendors within this NEAT analysis include: HP, Infosys Serco, Sitel, Sutherland, West and Wipro. This material is NelsonHall copyright and proprietary and no part is to be shared, reproduced or distributed in any form, or by any means, or stored in a database or retrieval system, without the prior written permission of NelsonHall. NelsonHall exercises its best efforts in the preparation of the information provided and believes the information contained herein to be accurate. However, NelsonHall shall have no liability for any loss or expense that may result from incompleteness or inaccuracy of the information provided.[read more] -
Capital Markets BPO
Jan 30, 2014 by Andy EfstathiouNelsonHall's Capital Markets BPO NEAT analyzes the performance of vendors offering capital markets business process outsourcing services. Vendors within this NEAT analysis include: Cognizant, EXL Service, Genpact, HCL Technologies, iGate, Infosys, MphasiS, Syntel, TCS and Wipro. This material is NelsonHall copyright and proprietary and no part is to be shared, reproduced or distributed in any form, or by any means, or stored in a database or retrieval system, without the prior written permission of NelsonHall. NelsonHall exercises its best efforts in the preparation of the information provided and believes the information contained herein to be accurate. However, NelsonHall shall have no liability for any loss or expense that may result from incompleteness or inaccuracy of the information provided.[read more] -
Data Center Outsourcing
Jan 27, 2014 by NelsonHall AnalystNelsonHall's Data Center Outsourcing NEAT analyzes the performance of vendors offering data center services. Vendors within this NEAT analysis include: Atos, Capgemini, CGI, Dell, HCL, HP, TCS, Unisys and Wipro. This material is NelsonHall copyright and proprietary and no part is to be shared, reproduced or distributed in any form, or by any means, or stored in a database or retrieval system, without the prior written permission of NelsonHall. NelsonHall exercises its best efforts in the preparation of the information provided and believes the information contained herein to be accurate. However, NelsonHall shall have no liability for any loss or expense that may result from incompleteness or inaccuracy of the information provided.[read more] -
Learning BPO
Jan 22, 2014 by Gary BragarNelsonHall's Learning BPO NEAT analyzes the performance of vendors offering Learning business process outsourcing services. Vendors within this NEAT analysis include: Accenture, Aon Hewitt, Aptara, Capita, Expertus, Genpact, GP Strategies, HCL Tech, IBM, Infosys, Intrepid Learning Solutions, Mahindra Satyam, Neeyamo, NorthgateArinso, QA, Raytheon, Seertech, Talent2, TrainingFolk and Xerox. This material is NelsonHall copyright and proprietary and no part is to be shared, reproduced or distributed in any form, or by any means, or stored in a database or retrieval system, without the prior written permission of NelsonHall. NelsonHall exercises its best efforts in the preparation of the information provided and believes the information contained herein to be accurate. However, NelsonHall shall have no liability for any loss or expense that may result from incompleteness or inaccuracy of the information provided.[read more] -
Mortgage/Loan BPO
Dec 05, 2013 by Andy EfstathiouNelsonHall's Mortgage/Loan BPO NEAT analyzes the performance of vendors offering Mortgage/Loan business process outsourcing services. Vendors within this NEAT analysis include: Cognizant, CSC, EXL Service, Firstsource, Genpact, Infosys, TCS, HCL Tech, Wipro Ltd and WNS. Vendor revenues in this project are full Retail Banking BPO revenues. This material is NelsonHall copyright and proprietary and no part is to be shared, reproduced or distributed in any form, or by any means, or stored in a database or retrieval system, without the prior written permission of NelsonHall. NelsonHall exercises its best efforts in the preparation of the information provided and believes the information contained herein to be accurate. However, NelsonHall shall have no liability for any loss or expense that may result from incompleteness or inaccuracy of the information provided.[read more] -
Core Banking
Dec 05, 2013 by Andy EfstathiouNelsonHall's Core Banking BPO NEAT analyzes the performance of vendors offering Core Banking business process outsourcing services. Vendors within this NEAT analysis include: Cognizant, CSC, EXL Service, Firstsource, Genpact, Infosys, TCS, HCL Tech, Wipro Ltd and WNS. Vendor revenues in this project are full Retail Banking BPO revenues. This material is NelsonHall copyright and proprietary and no part is to be shared, reproduced or distributed in any form, or by any means, or stored in a database or retrieval system, without the prior written permission of NelsonHall. NelsonHall exercises its best efforts in the preparation of the information provided and believes the information contained herein to be accurate. However, NelsonHall shall have no liability for any loss or expense that may result from incompleteness or inaccuracy of the information provided.[read more] -
Payment BPO
Dec 05, 2013 by Andy EfstathiouNelsonHall's Payment BPO NEAT analyzes the performance of vendors offering Payment business process outsourcing services. Vendors within this NEAT analysis include: Cognizant, CSC, EXL Service, Firstsource, Genpact, Infosys, TCS, HCL Tech, Wipro Ltd and WNS. Vendor revenues in this project are full Retail Banking BPO revenues. This material is NelsonHall copyright and proprietary and no part is to be shared, reproduced or distributed in any form, or by any means, or stored in a database or retrieval system, without the prior written permission of NelsonHall. NelsonHall exercises its best efforts in the preparation of the information provided and believes the information contained herein to be accurate. However, NelsonHall shall have no liability for any loss or expense that may result from incompleteness or inaccuracy of the information provided.[read more] -
Payroll BPO
Oct 17, 2013 by Elizabeth RennieNelsonHall's Payroll BPO NEAT analyzes the performance of vendors offering Payroll business process outsourcing services. The NEAT tool allows NelsonHall customers to establish the capability of each a number of vendors in a number of differing geographies and according to differing business situations. Vendors within this NEAT analysis include: ADP, Capita, Ceridian, CGI, Genpact, HP Enterprise Services, HR Access, Infosys, MidlandHR, Mouchel, NGA Human Resources, SD Worx, SafeGuard World International, Talent2, Tata Consultancy Services. This material is NelsonHall copyright and proprietary and no part is to be shared, reproduced or distributed in any form, or by any means, or stored in a database or retrieval system, without the prior written permission of NelsonHall. NelsonHall exercises its best efforts in the preparation of the information provided and believes the information contained herein to be accurate. However, NelsonHall shall have no liability for any loss or expense that may result from incompleteness or inaccuracy of the information provided.[read more] -
Customer Management Services in Retail
Oct 17, 2013 by Vicki JenkinsNelsonHall's Customer Management Services in Retail NEAT analysis assesses the capability of vendors offering customer management services to retailers. The NEAT tool allows NelsonHall customers to establish the capability of each a number of vendors in a number of differing geographies and according to differing requirements. Vendors within this NEAT analysis include: Aegis, Capita, Serco, Sitel, Sutherland Global Services, Teleperformance, Transcom, transcosmos, Webhelp, Wipro, and Xerox Services. This material is NelsonHall copyright and proprietary and no part is to be shared, reproduced or distributed in any form, or by any means, or stored in a database or retrieval system, without the prior written permission of NelsonHall. NelsonHall exercises its best efforts in the preparation of the information provided and believes the information contained herein to be accurate. However, NelsonHall shall have no liability for any loss or expense that may result from incompleteness or inaccuracy of the information provided.[read more] -
Benefits Administration Services
Oct 17, 2013 by Amy GurchenskyNelsonHall's Benefits Administration NEAT analyzes the performance of vendors offering benefits administration business process outsourcing services. The NEAT tool allows NelsonHall customers to establish the capability of each a number of vendors in a number of differing geographies and according to differing business situations. Vendors within this NEAT analysis include: ADP, Aon Hewitt, Benesyst, Businessolver, Capita, Ceridian, Cielostar, Empyrean, Equiniti, Fidelity, JLT, Mercer, Morneau Shepell, Mouchel, Secova, Thomsons, Towers Watson, T. Rowe Price, WageWorks, Xerox Services. This material is NelsonHall copyright and proprietary and no part is to be shared, reproduced or distributed in any form, or by any means, or stored in a database or retrieval system, without the prior written permission of NelsonHall. NelsonHall exercises its best efforts in the preparation of the information provided and believes the information contained herein to be accurate. However, NelsonHall shall have no liability for any loss or expense that may result from incompleteness or inaccuracy of the information provided.[read more] -
Social Media Services BPO
Oct 17, 2013 by NelsonHall AnalystNelsonHall's Social Media Services NEAT analysis assesses the capability of vendors offering Social Media Services business process outsourcing. The NEAT tool allows NelsonHall customers to establish the capability of each a number of vendors in a number of differing geographies and according to differing business situations. Vendors within this NEAT analysis include: Aegis, Capita, Dell, Firstsource, Genpact, HP Enterprise Services, Sitel, Wipro, WNS, and Xerox Services. This material is NelsonHall copyright and proprietary and no part is to be shared, reproduced or distributed in any form, or by any means, or stored in a database or retrieval system, without the prior written permission of NelsonHall. NelsonHall exercises its best efforts in the preparation of the information provided and believes the information contained herein to be accurate. However, NelsonHall shall have no liability for any loss or expense that may result from incompleteness or inaccuracy of the information provided.[read more] -
Life Annuities and Pensions BPO NEAT Analysis
Oct 02, 2013 by NelsonHall AnalystNelsonHall's LA&P BPO NEAT analyzes the performance of vendors offering Life Annuities and Pensions business process outsourcing services. The NEAT tool allows NelsonHall customers to establish the capability of each a number of vendors in a number of differing geographies and according to differing business situations. Vendors within this NEAT analysis include: IBM, IFDS, Infosys, Genpact, Steria, WNS Global Services, Capita, Dell, EXL Service, Tata Consultancy Services. This material is NelsonHall copyright and proprietary and no part is to be shared, reproduced or distributed in any form, or by any means, or stored in a database or retrieval system, without the prior written permission of NelsonHall. NelsonHall exercises its best efforts in the preparation of the information provided and believes the information contained herein to be accurate. However, NelsonHall shall have no liability for any loss or expense that may result from incompleteness or inaccuracy of the information provided.[read more] -
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Blog post results:
Pontoon’s Evolutionary Services Procurement Approach for Contingent Hiring Success
Sep 14, 2022 by Nikki Edwards[read more] 0 commentsPontoon's recently reimagined Services Procurement contingent hiring solution enables a simplified, client-centric journey, with best practice at its core and underpinned by industry-leading technology. In 2021, Pontoon conducted a thorough evaluation of its existing offering, other solut[...]
HR Trends & Outlook 2021, Part 2: Talent Management
Jan 27, 2021 by Nikki Edwards[read more] 0 commentsThis is the second part of a 2-part blog presenting an analysis of key trends from NelsonHall's HR Technology & Services team. Here, Nikki Edwards looks at talent management services, including recruitment and learning services. Recruitment Services RPO and CWS/MSP vendor[...]
Allegis Global Solutions: Leveraging Technology for Recruitment in a COVID-19 World
May 04, 2020 by Nikki Edwards[read more] 0 commentsMy initial research into Impact of COVID-19 on Recruitment Services: Vendor Perspective (March 2020) highlighted several stand-out dilemmas that client organizations face. Notably, some organizations need to continue hiring and the only way to do so is by embracing technology (sometime[...]
The Journey for HR Services in 2018: Part 1
Nov 29, 2017 by NelsonHall Analyst[read more] 0 commentsAs 2017 comes to a close, it’s an ideal time to reflect on key developments and innovations within HR services, and what to expect in 2018 by HR service line. This week, I’ll discuss specifics around two aspects of talent management (recruiting and learning), and next week [...]
The Gig Economy & the Challenge for HR
Sep 22, 2017 by NelsonHall Analyst[read more] 0 commentsThe gig economy has been a recent trending topic. While the concept of gig workers is nothing new, the attention being paid to it is, especially since this is an area whose growth has been facilitated by the digital marketplace. Here, I take a quick look at the challenges gig workers presen[...]
Compliance & VMS Technology: Clients Identify Areas Where MSP Vendors Need to Improve
Jul 28, 2017 by Gary Bragar[read more] 0 commentsNelsonHall recently published its 2017 Managed Services Programs (MSP) market analysis and NEAT vendor assessment, as part of which we interviewed the clients of leading MSP vendors to ascertain satisfaction levels across a range of MSP service criteria. And while we found that MSP is largely meetin[...]
Trending Now in HR Services
Jun 30, 2017 by NelsonHall Analyst[read more] 0 commentsAs H1 2017 comes to a close, it’s a good time to reflect on recent key activity and where the market is headed for the rest of the year and beyond. Here, I round up what’s trending now in payroll, benefits administration, recruitment, and learning. Payroll The mo[...]
How RPA & AI Are Taking Cielo’s TalentCloud to the Next Level
Jun 01, 2017 by Nikki Edwards[read more] 0 commentsThere is so much hype around RPA and AI technology that RPO, MSP, and Total Talent vendors could get carried away in the race to launch the latest RPA or AI technology feature at the expense of delivering excellent customer service. Cielo has a more grounded approach to technology, sugg[...]
HRO: A Year in Review & 2017 Preview
Jan 06, 2017 by NelsonHall Analyst[read more] 0 commentsFollowing several years of growth, the HR outsourcing market continues to ride the crest of the wave, and is gearing up for a prosperous 2017 following investments across all service lines. We will shortly be publishing an in-depth blog on HRO predictions for 2017, but first I take a quick look [...]
Allegis Global Solutions Launches Fast-Deployment MSP Offering for the Mid-Market
Sep 07, 2016 by Gary Bragar[read more] 0 commentsMid-market adoption of Managed Service Provider (MSP) programs is seeing high growth driven by the increasing need to manage costs, along with greater uptake of the direct hire MSP model (which is more common in mid-market organizations where there is a limited need to use specialist a[...]
Highlights & Trends in the HRO Market in H1 2016
Aug 03, 2016 by NelsonHall Analyst[read more] 0 commentsAs earnings are released, it’s a good time to reflect on HR outsourcing trends by key service line. Here’s a brief round-up of market activity across payroll, RPO, and learning services in H1 2016. Payroll Payroll activity has been bustling in Europe YTD, with a stron[...]
KellyOCG: Talent Advisory & Analytics Key to MSP & RPO Growth
May 23, 2016 by Gary Bragar[read more] 0 commentsKellyOCG held its second annual analyst event in Chicago last week. The event covered KellyOCG’s full suite of HR service offerings, but here I take a closer look at MSP and RPO and specifically at the advisory and analytics services that are driving growth in these areas. KellyOCG is the o[...]
RPO M&A Activity Makes a Flying Start in January 2016
Feb 04, 2016 by Gary Bragar[read more] 0 commentsAs discussed in a recent blog, acquisitions in Recruitment Process Outsourcing (RPO) have become increasingly aggressive year-on-year, and the pace of M&A activity shows no sign of diminishing, with three deals already done in January 2016: TrueBlue’s acquisition of Aon Hewitt’[...]
HRO: 2015 Highlights & the Shape of Things to Come
Nov 30, 2015 by NelsonHall Analyst[read more] 0 commentsAs the year winds down, it’s a good time to reflect on the significant activities in the HRO market in 2015 and consider the likely shape of things to come in 2016. Overall, HRO contract activity is up ~11% y/y in 2015. Renewals and contract extensions account for 25% of that activity[...]
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