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NEAT reports results:
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Cloud-Based HR Transformation 2020
Aug 12, 2020 by Elizabeth RennieThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering cloud-based HR transformation services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in the areas of multi-country service, improving service efficiency, SuccessFactors service, and Workday service. Vendors evaluated for this NEAT are: ADP, Alight Solutions, Capgemini, Capita, Conduent, Neeyamo, OneSource Virtual, Ramco Systems, SD Worx, and Zalaris. To find out more, contact Guy Saunders at [email protected].[read more] -
Quality Engineering Services 2020
Aug 12, 2020 by Dominique RaviartThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering quality engineering services (formerly software testing services). The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on AI testing, continuous testing, and UX testing. Vendors evaluated for this NEAT are: Amdocs, Capgemini, Cigniti, DXC Technology, EPAM Systems, Expleo, Hexaware Technologies, Infostretch, Infosys, LTI, NTT DATA, Qualitest Group, TCS, Tech Mahindra, TestingXperts, and Virtusa. To find out more, contact Guy Saunders at [email protected].[read more] -
CX Services in Telecoms & Media 2020
Jul 28, 2020 by Ivan KotzevThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering customer experience services (CXS) in the telecoms and media sector. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in cost optimization, revenue generation, and CX improvement. Evaluating vendors on both their ‘ability to deliver immediate benefit’ and their ‘ability to meet client future requirements’, vendors are identified in one of four categories: Leaders, High Achievers, Innovators, and Major Players. Vendors evaluated for this NEAT are: Alorica, Comdata, Concentrix, Continuum, CSS Corp, HGS, Infosys, Sutherland, TCS, Tech Mahindra, Teleperformance, TELUS International, transcosmos, TTEC, VXI Global Solutions, Webhelp, and Wipro. To find out more, contact Guy Saunders at [email protected].[read more] -
Healthcare Operational Analytics Services
Jul 16, 2020 by John WillmottThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering healthcare operational analytics services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors with specific capability in payer analytics and provider analytics. Vendors evaluated for this NEAT are Cognizant, Dimensional Insight, EXL, Infosys, NTT DATA, PwC Consulting, Sutherland, and TCS. To find out more, contact Guy Saunders at [email protected].[read more] -
Advanced Digital Workplace Services 2020
Jul 09, 2020 by John LahertyThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering advanced digital workplace services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on build services and run services. Vendors evaluated for this NEAT are: Atos, Capgemini, Cognizant, CompuCom, Computacenter, CSS Corp, DXC Technology, Fujitsu, Getronics, IBM, Infosys, LTI, NTT DATA, Stefanini, TCS, Tech Mahindra, Unisys, and Yash Technologies. To find out more, contact Guy Saunders at [email protected].[read more] -
Mortgage & Loan Services 2020
Jun 25, 2020 by Andy EfstathiouThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering mortgage & loan services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in professional services, hosted/SaaS delivery, and support for new digital business models. Vendors evaluated for this NEAT are Capgemini, Capita, Conneqt, EXL, Fidelity (FIS), Firstsource, Infosys, Kuliza, Mphasis, Sopra Banking Software, Sutherland, TCS, Tech Mahindra, Wipro, and WNS. To find out more, contact Guy Saunders at [email protected].[read more] -
Process Discovery & Mining 2020
Jun 02, 2020 by Bailey KongThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering process discovery & mining technology. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in process discovery, process mining, automation, and workforce optimization. Vendors evaluated for this NEAT are ABBYY, BusinessOptix, Celonis, EdgeVerve, Kryon, Lana Labs, myInvenio, NICE Systems, Process Diamond, QPR Software, Signavio, Skan, Software AG, UiPath, and UpFlux. To find out more, contact Guy Saunders at [email protected].[read more] -
Life, Annuities & Pensions BPS 2020
May 26, 2020 by John WillmottThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering life, annuities & pensions services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in the areas of annuities and legacy policy cost reduction. Vendors evaluated are Atos, Capgemini, Capita, Concentrix, DXC Technology, EXL, Infosys, Kane, NTT DATA, SE2, TCS, and WNS.[read more] -
Digital Experience Consulting Services
May 12, 2020 by David McIntireThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering digital experience consulting services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific emphasis on internally-focused and externally-focused capability. Vendors evaluated for this NEAT are Accenture, DXC Technology, Infosys, NIIT Technologies, NTT DATA, Rightpoint, Sopra Steria, TCS, Tech Mahindra, Tigerspike, Trianz, and Yash Technologies. To find out more, contact Guy Saunders at [email protected].[read more] -
Document Cognition Platforms
Apr 23, 2020 by Mike SmartThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering document cognition platform services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors with specific capability in processing structured (and semi-structured) documents and unstructured documents. Vendors evaluated are: ABBYY, AntWorks, Automation Anywhere, LTI, and UiPath. To find out more, contact Guy Saunders at [email protected].[read more] -
MSP/CWS 2020
Apr 14, 2020 by Nikki EdwardsThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Managed Services Programs (MSP)/Contingent Workforce Solutions (CWS). The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and those with a specific focus on innovation and enabling a transformation journey. Vendors evaluated are Alexander Mann Solutions, Allegis Global Solutions, Avencia, Guidant Global, KellyOCG, Lorien, nextSource, Pontoon, Resource Solutions, and Workspend. To find out more, contact Guy Saunders at [email protected][read more] -
Property & Casualty Insurance BPS
Mar 25, 2020 by Sven LohseThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Property & Casualty insurance services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall and with specific capability in policy acquisition and service, and claims management. Vendors evaluated are: Accenture, Cognizant, Conduent, DXC Technology, EXL, Genpact, Infosys, Mphasis, Sutherland, TCS, Teleperformance, and WNS. To find out more, contact Guy Saunders at [email protected].[read more] -
Digital Manufacturing Services 2020
Mar 20, 2020 by Dominique RaviartThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering digital manufacturing services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in consulting, build, and managed services. Vendors evaluated for this NEAT are: Altran, Atos, Capgemini, DXC Technology, IBM, Infosys, L&T Technology Services, Sopra Steria, and Tech Mahindra. To find out more, contact Guy Saunders at [email protected].[read more] -
Digital Banking 2020
Feb 11, 2020 by Andy EfstathiouThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering digital banking services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on professional services, hosted/SaaS delivery, and support for new digital business models. Vendors evaluated for this NEAT are: Atos, Capgemini, DXC Technology, Fidelity Information Services, Happiest Minds, Infostretch, Infosys, Kuliza, LTI, Sopra Steria, TCS, Virtusa, Wipro, and WNS. To find out more, contact Guy Saunders at [email protected].[read more] -
Cognitive CX Services 2020
Feb 06, 2020 by Ivan KotzevThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering cognitive customer experience services (CXS). The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in cost optimization, revenue generation, and CX improvement. Vendors evaluated for this NEAT are Atento, Comdata, Concentrix, CSS Corp, DXC Technology, HGS, Majorel, Sitel, Sutherland, Sykes, Tech Mahindra, Teleperformance, Webhelp, and WNS. To find out more, contact Guy Saunders at [email protected].[read more] -
Cognitive & Self-Healing IT Infrastructure Management
Feb 04, 2020 by John LahertyThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering offering cognitive & self-healing IT infrastructure management services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall and with specific capability in cognitive service desk and server-centric services. Vendors evaluated are Atos, CGI, Cognizant, CSS Corp, DXC Technology, Getronics, IBM, Infosys, Mphasis, NTT Data, TCS, Wipro, and Zensar Technologies. To find out more, contact Guy Saunders at [email protected].[read more] -
Learning Services 2019
Dec 17, 2019 by Nikki EdwardsThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering learning services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on learner engagement, innovation, and strategic learning transformation. Vendors evaluated for this NEAT are: Accenture, Capgemini, Conduent, G-Cube, GP Strategies, InfoPro Learning, Infosys, Learning Tribes, MPS Interactive, NIIT, Raytheon, The Learning Factor, and Upside Learning. To find out more, contact Guy Saunders at [email protected].[read more] -
Agile & DevOps Services
Dec 12, 2019 by David McIntireThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering agile & DevOps services as part of their IT services portfolio. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in agile development and DevOps. Vendors evaluated are Atos, Capgemini, CGI, Cognizant, CSS Corp, DXC Technology, Hexaware, Infosys, LTI, Mphasis, NIIT Technologies, Sopra Steria, TCS, Tech Mahindra, and Virtusa. To find out more, contact Guy Saunders at [email protected].[read more] -
CX Services in Retail & CPG
Oct 17, 2019 by Ivan KotzevThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering customer experience services (CXS) in the Retail & CPG sector. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability around revenue generation, cost optimization, and CX improvement. Vendors evaluated are: Alorica, Capita, Comdata, CSS Corp, HGS, Sitel, StarTek, Sutherland, SYKES, Tech Mahindra, Teleperformance, Transcom, VXI Global Solutions, Webhelp, and Wipro. To find out more, contact Guy Saunders at [email protected].[read more] -
Crowdtesting
Sep 27, 2019 by Dominique RaviartThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering software testing services using the crowdtesting model. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in agile and specialized services. Vendors evaluated are 99tests, Applause, BugFinders, Global App Testing, passbrains, Qualitrix, Rainforest QA, Testbirds, Ubertesters, and Wipro. To find out more, contact Guy Saunders at [email protected].[read more] -
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Blog post results:
Pontoon’s Evolutionary Services Procurement Approach for Contingent Hiring Success
Sep 14, 2022 by Nikki Edwards[read more] 0 commentsPontoon's recently reimagined Services Procurement contingent hiring solution enables a simplified, client-centric journey, with best practice at its core and underpinned by industry-leading technology. In 2021, Pontoon conducted a thorough evaluation of its existing offering, other solut[...]
HR Trends & Outlook 2021, Part 2: Talent Management
Jan 27, 2021 by Nikki Edwards[read more] 0 commentsThis is the second part of a 2-part blog presenting an analysis of key trends from NelsonHall's HR Technology & Services team. Here, Nikki Edwards looks at talent management services, including recruitment and learning services. Recruitment Services RPO and CWS/MSP vendor[...]
Allegis Global Solutions: Leveraging Technology for Recruitment in a COVID-19 World
May 04, 2020 by Nikki Edwards[read more] 0 commentsMy initial research into Impact of COVID-19 on Recruitment Services: Vendor Perspective (March 2020) highlighted several stand-out dilemmas that client organizations face. Notably, some organizations need to continue hiring and the only way to do so is by embracing technology (sometime[...]
The Journey for HR Services in 2018: Part 1
Nov 29, 2017 by NelsonHall Analyst[read more] 0 commentsAs 2017 comes to a close, it’s an ideal time to reflect on key developments and innovations within HR services, and what to expect in 2018 by HR service line. This week, I’ll discuss specifics around two aspects of talent management (recruiting and learning), and next week [...]
The Gig Economy & the Challenge for HR
Sep 22, 2017 by NelsonHall Analyst[read more] 0 commentsThe gig economy has been a recent trending topic. While the concept of gig workers is nothing new, the attention being paid to it is, especially since this is an area whose growth has been facilitated by the digital marketplace. Here, I take a quick look at the challenges gig workers presen[...]
Compliance & VMS Technology: Clients Identify Areas Where MSP Vendors Need to Improve
Jul 28, 2017 by Gary Bragar[read more] 0 commentsNelsonHall recently published its 2017 Managed Services Programs (MSP) market analysis and NEAT vendor assessment, as part of which we interviewed the clients of leading MSP vendors to ascertain satisfaction levels across a range of MSP service criteria. And while we found that MSP is largely meetin[...]
Trending Now in HR Services
Jun 30, 2017 by NelsonHall Analyst[read more] 0 commentsAs H1 2017 comes to a close, it’s a good time to reflect on recent key activity and where the market is headed for the rest of the year and beyond. Here, I round up what’s trending now in payroll, benefits administration, recruitment, and learning. Payroll The mo[...]
How RPA & AI Are Taking Cielo’s TalentCloud to the Next Level
Jun 01, 2017 by Nikki Edwards[read more] 0 commentsThere is so much hype around RPA and AI technology that RPO, MSP, and Total Talent vendors could get carried away in the race to launch the latest RPA or AI technology feature at the expense of delivering excellent customer service. Cielo has a more grounded approach to technology, sugg[...]
HRO: A Year in Review & 2017 Preview
Jan 06, 2017 by NelsonHall Analyst[read more] 0 commentsFollowing several years of growth, the HR outsourcing market continues to ride the crest of the wave, and is gearing up for a prosperous 2017 following investments across all service lines. We will shortly be publishing an in-depth blog on HRO predictions for 2017, but first I take a quick look [...]
Allegis Global Solutions Launches Fast-Deployment MSP Offering for the Mid-Market
Sep 07, 2016 by Gary Bragar[read more] 0 commentsMid-market adoption of Managed Service Provider (MSP) programs is seeing high growth driven by the increasing need to manage costs, along with greater uptake of the direct hire MSP model (which is more common in mid-market organizations where there is a limited need to use specialist a[...]
Highlights & Trends in the HRO Market in H1 2016
Aug 03, 2016 by NelsonHall Analyst[read more] 0 commentsAs earnings are released, it’s a good time to reflect on HR outsourcing trends by key service line. Here’s a brief round-up of market activity across payroll, RPO, and learning services in H1 2016. Payroll Payroll activity has been bustling in Europe YTD, with a stron[...]
KellyOCG: Talent Advisory & Analytics Key to MSP & RPO Growth
May 23, 2016 by Gary Bragar[read more] 0 commentsKellyOCG held its second annual analyst event in Chicago last week. The event covered KellyOCG’s full suite of HR service offerings, but here I take a closer look at MSP and RPO and specifically at the advisory and analytics services that are driving growth in these areas. KellyOCG is the o[...]
RPO M&A Activity Makes a Flying Start in January 2016
Feb 04, 2016 by Gary Bragar[read more] 0 commentsAs discussed in a recent blog, acquisitions in Recruitment Process Outsourcing (RPO) have become increasingly aggressive year-on-year, and the pace of M&A activity shows no sign of diminishing, with three deals already done in January 2016: TrueBlue’s acquisition of Aon Hewitt’[...]
HRO: 2015 Highlights & the Shape of Things to Come
Nov 30, 2015 by NelsonHall Analyst[read more] 0 commentsAs the year winds down, it’s a good time to reflect on the significant activities in the HRO market in 2015 and consider the likely shape of things to come in 2016. Overall, HRO contract activity is up ~11% y/y in 2015. Renewals and contract extensions account for 25% of that activity[...]
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