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Contracts Database

for MSP/CWS

Track the pattern of service adoption by monitoring MSP/CWS contract awards by your peers. Identify who are the successful vendors this industry now. Updated monthly!

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Confidence Index:

for MSP/CWS

NelsonHall Confidence Index is a quarterly survey to measure changing levels of business confidence within HR Technology & Services

Join NelsonHall HR Technology & Services Confidence Index:

Every quarter NelsonHall publishes the NelsonHall HR Technology & Services Confidence Index, a Quarterly Index of Confidence that monitors changes in industry confidence in the global MSP/CWS market.

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NEAT reports results:

  • P&C Operations Transformation 2022

    Mar 24, 2022 by John Willmott
    This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering property & casualty (P&C) insurance operations transformation services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors with specific capability in new business setup/underwriting, customer/distribution service administration, and claims administration. Vendors evaluated for this NEAT are: Cognizant, Concirrus, DXC Technology, EXL, Mphasis, TCS, and WNS. To find out more, contact Guy Saunders at [email protected].
    [read more]

  • Quality Engineering 2022

    Mar 01, 2022 by Dominique Raviart
    This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering quality engineering services (formerly referred to as software testing services). The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific capability in application security testing, continuous testing, AI & cognitive testing, UX testing, and cloud migration testing. Vendors evaluated for this NEAT are: Amdocs, Atos, Capgemini, Cigniti, eInfochips, Expleo, Infosys, LTI, TCS, Tech Mahindra, TestingXperts, Trigent, ValueMomentum, and Wipro. To find out more, contact Guy Saunders at [email protected].
    [read more]

  • CX Operations Transformation 2022

    Feb 10, 2022 by Ivan Kotzev
    This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering CX operations transformation services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall and with specific capability in cost optimization, revenue generation, and CX improvement. Vendors evaluated for this NEAT are: Atento, Cognizant, Comdata, Concentrix, Conduent, CSS Corp, HGS, Sitel, Sutherland, Tech Mahindra, Teleperformance, TELUS International, Webhelp, and WNS. To find out more, contact Guy Saunders at [email protected].
    [read more]

  • Digital Banking 2022

    Feb 08, 2022 by Andy Efstathiou
    This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering digital banking services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in professional services, managed services/BPS, and support for new digital banking models. Vendors evaluated for this NEAT are: Accelirate, Capgemini, Coforge, Cognizant, Fidelity Information Services, Happiest Minds, Infostretch, Infosys, LTI, Mindtree, Quantiphi, Sopra Steria, TCS, UST, Virtusa, Wipro, and WNS. To find out more, contact Guy Saunders at [email protected].
    [read more]

  • Pharmaceuticals/Life Sciences Operational Transformation 2022

    Feb 03, 2022 by Alisa Samoylova
    This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering operational transformation services in the pharmaceuticals/life sciences sector. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in research & manufacturing support and in commercial operations & supply chain. Vendors evaluated are: Atos, Genpact, Infostretch, Tech Mahindra, and Wipro. To find out more, contact Guy Saunders at [email protected].
    [read more]

  • RPO & Total Talent 2021

    Dec 16, 2021 by Nikki Edwards
    This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering recruitment process outsourcing (RPO) and total talent acquisition services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in technology/tools innovation, services innovation, geographic footprint & scalability, and taking clients on a TA transformation journey. Vendors evaluated for this NEAT are: AMS, ADP Employer Services, Avencia, Cielo, endevis, Engage2Excel, Hudson RPO, IBM, Lorien, NXTThing RPO, Page Outsourcing, PeopleScout, Pontoon, Resource Solutions, RPOne, Sanderson, Taggd, Talent Solutions RPO, and WilsonHCG. To find out more, contact Guy Saunders at [email protected].
    [read more]

  • Advanced Digital Workplace Services 2021

    Dec 07, 2021 by John Laherty
    This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering advanced digital workplace services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in build services, run services, and around Microsoft products. Vendors evaluated for this NEAT are: Atos, Capgemini, Cognizant, CompuCom, Computacenter, CSS Corp, DXC Technology, Fujitsu, Getronics, Infosys, LTI, Mindtree, Mphasis, NTT DATA, TCS, Tech Mahindra, T-Systems, Unisys, and Yash Technologies. To find out more, contact Guy Saunders at [email protected].
    [read more]

  • Life, Annuities & Pension: Operational Transformation 2021

    Nov 17, 2021 by Ashley Singleton
    This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering life, annuities & pension services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in the areas of new business setup/underwriting, customer/distribution service administration, benefit & fund management, life claims administration, and operations transformation. Vendors evaluated for this NEAT are: Atos, DXC Technology, EXL, Infosys, Kane Solutions, SE2, TCS, and WNS Global Services. To find out more, contact Guy Saunders at [email protected].
    [read more]

  • Process Discovery & Mining 2021

    Nov 03, 2021 by Bailey Kong
    This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering process discovery & mining technology. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors with dual focus on process discovery & mining, specific focus on process mining, desktop process discovery, end-to-end desktop process discovery, as well as the ability to plan and accelerate process change. Vendors evaluated for this NEAT are: ABBYY, Apromore, EdgeVerve, FortressIQ, Kryon, Logpickr, Mehrwerk, Mehrwerk+NICE, Minit, Minit+EdgeVerve, myInvenio, PAF, Process Diamond, QPR, Skan, Software AG, Software AG+Kryon, Soroco, StereoLOGIC, UiPath, and UpFlux. To find out more, contact Guy Saunders at [email protected].
    [read more]

  • Cloud HR Transformation Services 2021

    Oct 26, 2021 by Elizabeth Rennie
    This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering cloud HR transformation services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors with specific areas of capability (talent/skills, efficiency, Workday services and SuccessFactors services) or geographic coverage (multi-country, North America, and Europe). Vendors evaluated for this NEAT are: ADP Employer Services, Alight Solutions, Capgemini, Capita, Conduent, IBM, OneSource Virtual, SD Worx, and Zalaris. To find out more, contact Guy Saunders at [email protected].
    [read more]

  • Next Generation HCM Technology 2021

    Oct 12, 2021 by Elizabeth Rennie
    This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Human Capital Management (HCM) technology. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors in the SMB and mid- to large-company markets. Vendors evaluated for this NEAT are: ADP Employer Services, AscentHR, Ceridian, Cornerstone, Hibob, Infor, isolved, Namely, NeeyamoWorks, Oracle, Paychex, Paycor, PeopleStrategy, Sage, SuccessFactors, UKG, and Workday. To find out more, contact Guy Saunders at [email protected].
    [read more]

  • Digital Manufacturing Services 2021

    Oct 05, 2021 by Dominique Raviart
    This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering digital manufacturing services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in monitoring & security, AR/VR & digital twins, and next-generation services. Vendors evaluated for this NEAT are: Accenture, Atos, Capgemini, Cyient, DXC Technology, IBM, Infosys, L&T Technology Services, Samsung SDS, Sopra Steria, Tata Elxsi, TCS, Tech Mahindra, T-Systems, and Wipro. To find out more, contact Guy Saunders at [email protected].
    [read more]

  • Wealth & Asset Management Services 2021

    Sep 14, 2021 by Andy Efstathiou
    This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering wealth & asset management services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in hosting/BPS, professional services, and supporting new digital banking models. Vendors evaluated for this NEAT are: Atos, Avaloq, CACEIS, Capgemini, Coforge, DXC Technology, Fidelity Information Services, Genpact, Infosys, Mindtree, Mphasis, Quantiphi, TCS, and Virtusa. To find out more, contact Guy Saunders at [email protected].
    [read more]

  • Intelligent Automation Platforms 2021

    Aug 24, 2021 by Mike Smart
    This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering intelligent automation (IA) platforms. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in end-to-end process identification & automation, incorporating ML, enabling business users to develop automations, and human-bot co-working. Vendors evaluated for this NEAT are: Amelia, Appian, arago, Automation Anywhere, Blue Prism, Datamatics, Kryon, NICE, ServiceTrace, Soroco, UiPath, and UST. To find out more, contact Guy Saunders at [email protected].
    [read more]

  • Procurement Transformation 2021

    Jul 26, 2021 by Alisa Samoylova
    This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering procurement services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in BPS and procurement transformation. Vendors evaluated for this NEAT are: 4C Associates, Capgemini, Cognizant, Corbus, Dragon Sourcing, Efficio, Genpact, GEP, Infosys, TCS, Tech Mahindra, and WNS. To find out more, contact Guy Saunders at [email protected].
    [read more]

  • CWS & MSP 2021

    Jul 20, 2021 by Nikki Edwards
    This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering contingent workforce services (CWS) and managed service program (MSP) services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in mid-market provision, service innovation, technology innovation, geographic coverage, and enabling a transformation journey. Vendors evaluated for this NEAT are: AMS, Avencia, CXC Global, Guidant Global, Hudson RPO, KellyOCG, Lorien, Morson Talent, nextSource, Page Outsourcing, Pontoon, PRO Unlimited, Randstad Sourceright, Resource Solutions, Resourgenix, Sanderson, talentCRU, and WilsonHCG. To find out more, contact Guy Saunders at [email protected].
    [read more]

  • Low Code Application Services 2021

    Jun 29, 2021 by David McIntire
    This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering low code application services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability around mature platforms and emerging platforms. Vendors evaluated for this NEAT are: Coforge, Expleo, Infosys, LTI, Mphasis, Tech Mahindra, Virtusa, and Yash Technologies. To find out more, contact Guy Saunders at [email protected].
    [read more]

  • New World Workforce Management 2021

    Jun 23, 2021 by Elizabeth Rennie
    This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering workforce management services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific focus on cost value, employee engagement, IoT, and multi-country delivery. Vendors evaluated for this NEAT are: ADP Employer Services, Capita, Ceridian, Infor, Quinyx, SD Worx, TCP Software, UKG, and WorkForce Software. To find out more, contact Guy Saunders at [email protected].
    [read more]

  • Healthcare Payer BPS 2021

    Jun 11, 2021 by Ashley Singleton
    This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering healthcare payer business process services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in plan design & enrollment, member services, claims & billing, provider management, and operations transformation. Vendors evaluated for this NEAT are: Capgemini, Cognizant, Conduent, Exela Technologies, EXL, Gainwell Technologies, Genpact, HGS, Infosys, NTT DATA, Wipro, and WNS. To find out more, contact Guy Saunders at [email protected].
    [read more]

  • CX Services in BFSI 2021

    Jun 03, 2021 by Ivan Kotzev
    This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering CX services in the banking & financial services industry (BFSI). The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall and with specific capability in cost optimization, revenue generation, and CX improvement. Vendors evaluated for this NEAT are: Alorica, Arise, Atento, Capita, Comdata, Concentrix, Genpact, Majorel, TCS, Tech Mahindra, Teleperformance, Transcom, and Webhelp. To find out more, contact Guy Saunders at [email protected].
    [read more]

Blog post results:

  • Pontoon’s Evolutionary Services Procurement Approach for Contingent Hiring Success

    Sep 14, 2022 by Nikki Edwards

    Pontoon's recently reimagined Services Procurement contingent hiring solution enables a simplified, client-centric journey, with best practice at its core and underpinned by industry-leading technology. In 2021, Pontoon conducted a thorough evaluation of its existing offering, other solut[...]

    [read more] 0 comments

  • HR Trends & Outlook 2021, Part 2: Talent Management

    Jan 27, 2021 by Nikki Edwards

      This is the second part of a 2-part blog presenting an analysis of key trends from NelsonHall's HR Technology & Services team. Here, Nikki Edwards looks at talent management services, including recruitment and learning services. Recruitment Services RPO and CWS/MSP vendor[...]

    [read more] 0 comments

  • Allegis Global Solutions: Leveraging Technology for Recruitment in a COVID-19 World

    May 04, 2020 by Nikki Edwards

      My initial research into Impact of COVID-19 on Recruitment Services: Vendor Perspective (March 2020) highlighted several stand-out dilemmas that client organizations face. Notably, some organizations need to continue hiring and the only way to do so is by embracing technology (sometime[...]

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  • The Journey for HR Services in 2018: Part 1

    Nov 29, 2017 by NelsonHall Analyst

      As 2017 comes to a close, it’s an ideal time to reflect on key developments and innovations within HR services, and what to expect in 2018 by HR service line. This week, I’ll discuss specifics around two aspects of talent management (recruiting and learning), and next week [...]

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  • The Gig Economy & the Challenge for HR

    Sep 22, 2017 by NelsonHall Analyst

    The gig economy has been a recent trending topic. While the concept of gig workers is nothing new, the attention being paid to it is, especially since this is an area whose growth has been facilitated by the digital marketplace. Here, I take a quick look at the challenges gig workers presen[...]

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  • Compliance & VMS Technology: Clients Identify Areas Where MSP Vendors Need to Improve

    Jul 28, 2017 by Gary Bragar

    NelsonHall recently published its 2017 Managed Services Programs (MSP) market analysis and NEAT vendor assessment, as part of which we interviewed the clients of leading MSP vendors to ascertain satisfaction levels across a range of MSP service criteria. And while we found that MSP is largely meetin[...]

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  • Trending Now in HR Services

    Jun 30, 2017 by NelsonHall Analyst

      As H1 2017 comes to a close, it’s a good time to reflect on recent key activity and where the market is headed for the rest of the year and beyond. Here, I round up what’s trending now in payroll, benefits administration, recruitment, and learning. Payroll The mo[...]

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  • How RPA & AI Are Taking Cielo’s TalentCloud to the Next Level

    Jun 01, 2017 by Nikki Edwards

    There is so much hype around RPA and AI technology that RPO, MSP, and Total Talent vendors could get carried away in the race to launch the latest RPA or AI technology feature at the expense of delivering excellent customer service.  Cielo has a more grounded approach to technology, sugg[...]

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  • HRO: A Year in Review & 2017 Preview

    Jan 06, 2017 by NelsonHall Analyst

    Following several years of growth, the HR outsourcing market continues to ride the crest of the wave, and is gearing up for a prosperous 2017 following investments across all service lines. We will shortly be publishing an in-depth blog on HRO predictions for 2017, but first I take a quick look [...]

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  • Allegis Global Solutions Launches Fast-Deployment MSP Offering for the Mid-Market

    Sep 07, 2016 by Gary Bragar

      Mid-market adoption of Managed Service Provider (MSP) programs is seeing high growth driven by the increasing need to manage costs, along with greater uptake of the direct hire MSP model (which is more common in mid-market organizations where there is a limited need to use specialist a[...]

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  • Highlights & Trends in the HRO Market in H1 2016

    Aug 03, 2016 by NelsonHall Analyst

      As earnings are released, it’s a good time to reflect on HR outsourcing trends by key service line. Here’s a brief round-up of market activity across payroll, RPO, and learning services in H1 2016. Payroll Payroll activity has been bustling in Europe YTD, with a stron[...]

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  • KellyOCG: Talent Advisory & Analytics Key to MSP & RPO Growth

    May 23, 2016 by Gary Bragar

    KellyOCG held its second annual analyst event in Chicago last week. The event covered KellyOCG’s full suite of HR service offerings, but here I take a closer look at MSP and RPO and specifically at the advisory and analytics services that are driving growth in these areas. KellyOCG is the o[...]

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  • RPO M&A Activity Makes a Flying Start in January 2016

    Feb 04, 2016 by Gary Bragar

    As discussed in a recent blog, acquisitions in Recruitment Process Outsourcing (RPO) have become increasingly aggressive year-on-year, and the pace of M&A activity shows no sign of diminishing, with three deals already done in January 2016: TrueBlue’s acquisition of Aon Hewitt’[...]

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  • HRO: 2015 Highlights & the Shape of Things to Come

    Nov 30, 2015 by NelsonHall Analyst

    As the year winds down, it’s a good time to reflect on the significant activities in the HRO market in 2015 and consider the likely shape of things to come in 2016. Overall, HRO contract activity is up ~11% y/y in 2015.  Renewals and contract extensions account for 25% of that activity[...]

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