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Latest Key Vendor Assessment
Mar 04, 2024 | Vendor Analysis by Dominique Raviart
NelsonHall's Quarterly Update for Q4 2023 consists of 33 pages, and tracks and compares the financial performance of tier-one IT service vendors.
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published reports related to within the NEAT Reports program
Jan 07, 2014 | Vendor Analysis by NelsonHall Analyst
During 2002/2003 Wipro initiated its BPO offerings capabilities with the acquisition of Spectramind. Since 2003 Wipro has experienced consistent double digit revenue growth from it BPO activity. [...]
view this reportdownload abstractJan 03, 2014 | Vendor Analysis by NelsonHall Analyst
SITEL was acquired by Onex subsidiary, ClientLogic, in 2007 for ~$450m, and the combined entity rebranded Sitel. Prior to this acquisition SITEL had 70 contact centers in 25 countries, with ~30k personnel.
Since then, Sitel has expanded organically and now employs ~60k personnel in ~120 centers in 25 countries. The company is headquartered in Nashv [...]
view this reportdownload abstractDec 20, 2013 | Vendor Analysis by NelsonHall Analyst
Sutherland developed its multi-channel capability in-house. This initially started in the early 90s, when white mail was used as a follow-up to voice interactions, for clients in the BFSI sector. In the mid-90s, a portion of these follow-ups were moved to email. Sutherland then introduced chat services in 2005. [...]
view this reportdownload abstractDec 18, 2013 | Vendor Analysis by NelsonHall Analyst
Headquartered in Bangalore, Infosys was founded in 1981 in Pune by a group of seven programmers, several of whom were formerly of Patni Computers. Infosys became a public limited company in India in June 1992 and was listed on the NASDAQ in 1999. Following this, it set up development centers in a number of Indian cities, initially to serve the U.S. [...]
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