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Tech Mahindra - Marketing BPS
Jul 15, 2015 | Vendor Analysis by NelsonHall Analyst
In 2007, Tech Mahindra started providing print support including sales collateral design and print for a multinational pharmaceutical client. This was Tech Mahindra's first move into the marketing BPS space. In 2009, Tech Mahindra moved into localization and translation support for print media. Following this, it moved into digital support includin [...]view this reportdownload abstracttranscosmos - Marketing BPS
Jul 15, 2015 | Vendor Analysis by NelsonHall Analyst
transcosmos made its move into marketing BPS in 1995/96, with website development and maintenance as an add-on to helpdesk services. The company moved into smart device and social media support in 2010. [...]view this reportdownload abstractHCL - Marketing BPS
Jul 14, 2015 | Vendor Analysis by NelsonHall Analyst
HCL entered the marketing BPS market in 2010, initially in support of an existing ITO client for which it was implementing a digital marketing platform across Europe. Once the platform was integrated, HCL undertook a single country proof of concept BPS campaign in support of the client's UNICA based promotional campaigns. Following the proof of con [...]view this reportdownload abstractConcentrix - Marketing BPS
Jul 13, 2015 | Vendor Analysis by NelsonHall Analyst
Concentrix began providing marketing BPS in 2007 with a large Korean multinational high-tech client; services included digital content management and translation. This offering has now expanded to include digital marketing strategy, interactive design, digital asset management, campaign management, social media support, analytics and sales enableme [...]view this reportdownload abstractHGS - Marketing BPS
Jul 13, 2015 | Vendor Analysis by NelsonHall Analyst
Hinduja Global Services (HGS) began its operations as Hinduja TMT in Bangalore in 2000. Its first client was a Fortune 100 U.S. based healthcare insurer for which Hinduja TMT was providing claims adjudications work. [...]view this reportdownload abstractWNS - Transformation in Insurance
Jul 10, 2015 | Vendor Analysis by NelsonHall Analyst
This NelsonHall vendor assessment analyzes WNS' offerings and capabilities for transformation in insurance BPS. WNS is one of a number of insurance BPO providers analyzed in this comprehensive industry analysis. [...]view this reportdownload abstractEGS - CMS in Healthcare (Payer and Provider Support)
Jul 08, 2015 | Vendor Analysis by NelsonHall Analyst
EGS is a global customer service organization, delivering outsourced solutions for customer and financial care. It employs ~40 in ~70 locations in 10 countries. EGS' customer management services (CMS) include answering product related enquiries, technical support, up-sell/cross-sell, and social media support. Its financial care includes accounts re [...]view this reportdownload abstractEXL - CMS in Healthcare (Payer and Provider Support)
Jul 08, 2015 | Vendor Analysis by NelsonHall Analyst
EXL Service Holdings, Inc. (EXL) is a business process outsourcing (BPO) vendor that was established in 1999. It is a publicly traded company headquartered in New York. [...]view this reportdownload abstractSitel - CMS in Healthcare (Payer and Provider Support)
Jul 08, 2015 | Vendor Analysis by NelsonHall Analyst
Sitel is a pure-play customer management services (CMS) company headquartered in Nashville, Tennessee (U.S). Sitel currently employs 58k in 110 centers located in 23 countries. [...]view this reportdownload abstractTeleperformance - CMS in Healthcare (Payer and Provider Support)
Jul 07, 2015 | Vendor Analysis by NelsonHall Analyst
The Teleperformance Group (Teleperformance) is a French headquartered company offering outsourced customer management services (CMS) and customer relationship management (CRM). It was founded in 1978 and was listed on the Paris stock exchange in 1987. [...]view this reportdownload abstract