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NelsonHall's "HGS and Canadian Telco - Transformational CMS" case study is an example of how transformational CMS was used to increase CSAT and sales conversion rates. [...]view this reportdownload abstractHGS and Canadian Telco - Transformational CMS
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Sep 25, 2014 | Case Study by NelsonHall Analyst
NelsonHall's "HGS and Global Credit Card Provider - Transformational CMS" case study is an example of how transformational CMS was used to meet a client's increasingly stringent NPS targets. [...]view this reportdownload abstractTeleperformance (previously Aegis) and U.S. BFSI - Transformational CMS
Sep 25, 2014 | Vendor Analysis by NelsonHall Analyst
NelsonHall's "Teleperformance (previously Aegis) and U.S. BFSI - Transformational CMS" case study is an example of how transformational CMS was used to increase a client's NPS. [...]view this reportdownload abstractTeleperformance (previously Aegis) and U.S. BFSI - Transformational CMS
Sep 25, 2014 | Case Study by NelsonHall Analyst
NelsonHall's "Teleperformance (previously Aegis) and U.S. BFSI - Transformational CMS" case study is an example of how transformational CMS was used to increase a client's NPS. [...]view this reportdownload abstractFirstsource and U.K. Media - Transformational CMS
Sep 24, 2014 | Case Study by NelsonHall Analyst
NelsonHall's "Firstsource and U.K. Media - Transformational CMS Case Study" is an example of how transformational CMS was used to increase efficiencies and NPS. [...]view this reportdownload abstractTeleperformance (previously Aegis) - Transformational CMS Services for a U.S. Healthcare Provider
Sep 24, 2014 | Vendor Analysis by NelsonHall Analyst
NelsonHall's "Teleperformance (previously Aegis): Transformational CMS Services for a U.S. Healthcare Provider" case study is an example of how transformational CMS was used to improve CSAT. [...]view this reportdownload abstractTeleperformance (previously Aegis): Transformational CMS Services for a U.S. Healthcare Provider
Sep 24, 2014 | Case Study by NelsonHall Analyst
NelsonHall's "Teleperformance (previously Aegis): Transformational CMS Services for a U.S. Healthcare Provider" case study is an example of how transformational CMS was used to improve CSAT. [...]view this reportdownload abstract