• HGS - Healthcare Payer BPS 2021

  Mar 23, 2021 | Vendor Analysis by NelsonHall Analyst

  This NelsonHall vendor assessment analyzes HGS' offerings and capabilities in healthcare payer BPS managing effectiveness services. [...]

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• HGS - Social Media Customer Experience Services

  Jan 12, 2021 | Vendor Analysis by Ivan Kotzev

  This NelsonHall vendor assessment analyzes HGS' offerings and capabilities in Social Media Customer Experience Services [...]

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• HGS - Cognitive CX Services

  Jan 27, 2020 | Vendor Analysis by Ivan Kotzev

  This NelsonHall vendor assessment analyzes HGS' offerings and capabilities in Cognitive CX Services. [...]

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• HGS - CX Services in Retail and CPG

  Aug 07, 2019 | Vendor Analysis by Ivan Kotzev

  This NelsonHall vendor assessment analyzes HGS' offerings and capabilities in CX Services in Retail and CPG [...]

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• HGS Healthcare Payer BPS

  Mar 01, 2019 | Vendor Analysis by Sven Lohse

  In the last five years, HGS has increasingly focused on serving healthcare clients and has grown healthcare revenue from $115m (FY 2014) to $360m (est. FY2019, ending March 31.) Over that period HGS has grown its healthcare practice from approximately one-quarter of total revenue (28%) to over one half of total revenue (53%). Currently, over 80% of [...]

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• Hinduja Global Solutions Completes Acquisition of TekLink

  Mar 01, 2023 | Mergers and Acquisitions by Ivan Kotzev

• Hinduja Global Solutions to Acquire TekLink to Strengthen Data Services

  Dec 07, 2022 | Mergers and Acquisitions by Ivan Kotzev

• Hinduja Global Solutions to Acquire uKnowva to Expand HMRS Platforms

  Dec 07, 2022 | Mergers and Acquisitions by Ivan Kotzev

• Hinduja Global Solutions Opens 150 Agent CX Services Center in Barranquilla, Colombia

  Nov 30, 2022 | New Offerings by Ivan Kotzev

• Hinduja Global Solutions Completes Acquisition of NXTDIGITAL

  Nov 10, 2022 | Mergers and Acquisitions by Ivan Kotzev

• Hinduja Global Solutions Partners with ChatLingual for Machine Translation

  Oct 25, 2022 | New Partnerships by Ivan Kotzev

• Hinduja Global Solutions Partners with MaxContact for CX Omnichannel Technology

  Oct 03, 2022 | New Partnerships by Ivan Kotzev

• Hinduja Global Solutions Partners with Glance for Co-browsing and Digital CX Support

  Aug 22, 2022 | New Partnerships by Ivan Kotzev

• Hinduja Global Solutions Opens 400 Agent CX Services Center in Mysuru, India

  Jun 20, 2022 | New Offerings by Ivan Kotzev

• Hinduja Global Solutions Partners with Khoros for CX Engagement Platform

  Mar 24, 2022 | New Partnerships by Ivan Kotzev

Neat reports for this vendor:

• CX Operations Transformation 2022

  published 2022-02-10 by Ivan Kotzev. view | market analysis

• Healthcare Payer BPS 2021

  published 2021-06-11 by Ashley Singleton. view | market analysis

• Social Media Customer Experience Services 2021

  published 2021-02-02 by Ivan Kotzev. view | market analysis

• CX Services in Telecoms & Media 2020

  published 2020-07-28 by Ivan Kotzev. view | market analysis

• Cognitive CX Services 2020

  published 2020-02-06 by Ivan Kotzev. view | market analysis

Blog posts matching: HGS

• Online Crisis Management: Lessons from HGS’ Social Care Practice

  Aug 28, 2020, by Ivan Kotzev

• The CX Workforce Challenge & How Vendors Are Responding

  Aug 31, 2018, by Ivan Kotzev

• CPG’s Digital CX Future: Notes from HGS Forum

  Dec 13, 2017, by Ivan Kotzev

• HGS Turns to Sheila & Veronica to Help Enhance the Digital Customer Experience

  May 30, 2017, by Ivan Kotzev

• Analytics are the Key to Disruptive Customer Experience

  Sep 08, 2016, by Ivan Kotzev