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VENDORID = 180
VENDOR = Concentrix
VENDORparam = concentrix
Title = NelsonHall research on: Concentrix
Description = Browse all NelsonHall's research related to Concentrix on the global BPS market.

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Concentrix

VENDORID = 180
VENDOR = Concentrix
VENDORparam = concentrix
Title = NelsonHall research on: Concentrix
Description = Browse all NelsonHall's research related to Concentrix on the global BPS market.
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Social Media Customer Experience Services 2021

NEAT analysis Published on: February 2, 2021 by Ivan Kotzev
This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering customer experience (CX) services specific to social media. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors with capability in content moderation, trust & safety; customer care & sales; and online reputation management. Vendors evaluated for this NEAT are: Alorica, Atento, Cogito, Cognizant, Concentrix, CSS Corp, Genpact, HGS, IGT Solutions, Majorel, ONE CONNECT, SPi Global, Startek, Sutherland, SYKES Enterprises, Tech Mahindra, Teleperformance, TELUS International, transcosmos, Webhelp, and WNS. To find out more, contact Guy Saunders at [email protected]

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