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Blog posts by Gary Bragar

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  • Randstad Sourceright Driving Innovation in Client Recruitment Technology

    May 18, 2017, by Gary Bragar

      Last week, Randstad Sourceright (RSR) held its annual client forum. Amongst the many topics discussed was Randstad’s and RSR’s commitment to invest in and transform its clients’ recruitment technologies, with a focus on innovation. Here I look at some of their initiatives in play. Reviewing new recruitment technology Per NelsonHall research, access to improved[...]

  • How PeopleScout is Addressing the Changing World of Work

    Apr 26, 2017, by Gary Bragar

      PeopleScout held its annual Client Forum last week, with discussion groups covering employee engagement, diversity and inclusion, employer branding, the talent landscape, total workforce solutions, the impact of industry disruption on best practices, and improving the employee experience. All these HR themes are important, but here I look specifically at what PeopleScout is doing [...]

  • ADP Demonstrates Why Service is Core Differentiator

    Mar 28, 2017, by Gary Bragar

      ADP’s CEO Carlos Rodriguez began the company’s annual client conference, Meeting of the Minds, by talking about unprecedented challenges faced, including global talent needs, growing compliance burdens, and rising expectations. And though perhaps not the most original of messages, Rodriguez singled out service as the core differentiator that enables ADP to deliver positiv[...]

  • RPA & AI in HR Taking Off

    Mar 17, 2017, by Gary Bragar

    Robotic process automation and artificial intelligence (RPA & AI) in HR are at an early stage, though the clear signs are that vendors are beginning to make investments that are paying off for their clients. Here I take a look at recent RPA & AI initiatives in three areas of HR: payroll services, recruitment process outsourcing (RPO), and learning services. Payroll RPA [...]

  • ADP Focuses on Employee Engagement & Talent Retention with StandOut

    Feb 22, 2017, by Gary Bragar

      Hiring is cited as one of the top challenges faced by CEOs in 2017, set against a backdrop of government and regulatory changes. However, it is effective performance management, including employee engagement leading to retention of talent, that will be key to enabling organizational success. Here I take a quick look at how ADP is approaching this with a recent acquisition. La[...]

  • Booming Global Payroll Market Driven by Multi-Country Contracts

    Jan 20, 2017, by Gary Bragar

      In NelsonHall’s recently published Payroll Services market analysis report, the payroll outsourcing market is forecast to grow from $17.4 bn in 2016 to $21.8 bn by 2020. Growth is across all regions, with the greatest growth coming from multi-country payroll contracts. The multi-country payroll market is growing at three times the rate of the overall market and represents ~15% [...]

  • Payroll Services Vendors Need to Redouble Efforts to Introduce New Digital Models

    Nov 11, 2016, by Gary Bragar

    NelsonHall recently published its 2016 Targeting Payroll Services market analysis and NEAT vendor assessment, as part of which we interviewed the clients of 16 payroll vendors across North America, Europe, and Asia Pacific to ascertain their expectations and satisfaction levels across a range of payroll service criteria. Below is a small selection of the results comparing current client satisfa[...]

  • Seven Step RPO: Clients Identify Culture, Scalability & Predictive Capability as Key

    Oct 28, 2016, by Gary Bragar

      Seven Step RPO recently held its first analyst event, which featured a select group of analysts and recruitment SMEs, two clients, and six members of the Seven Step leadership team. This made for an engaging dialogue around Seven Step RPO’s services, strategy, and best practices, with both clients (CVS Health and engineered product firm TriMas), contributing to the discussions [...]

  • Asia Pacific Payroll Market Making Significant Strides

    Oct 13, 2016, by Gary Bragar

      NelsonHall’s recently published Payroll Outsourcing market analysis reveals that the Asia Pacific market is forecast to grow at 11% CAAGR to reach $1.2bn by 2020, which is approx. twice the rate of the overall market. Along with Latin America, APAC is the region seeing the highest growth, with increasing demand for outsourcing solutions in relatively immature markets. Growth is[...]

  • ADP Improves the Candidate Experience for Follett Corporation

    Sep 26, 2016, by Gary Bragar

      ADP’s recent annual Analyst Day was held at its new Innovation Lab in Pasadena, California, with CEO Carlos Rodriquez and others articulating ADP’s strategy and vision for its clients. Top of Rodriquez’s list of priorities was the ability to meet the global talent needs of clients, the importance of which was underscored by several client presentations, including on[...]

  • Allegis Global Solutions Launches Fast-Deployment MSP Offering for the Mid-Market

    Sep 07, 2016, by Gary Bragar

      Mid-market adoption of Managed Service Provider (MSP) programs is seeing high growth driven by the increasing need to manage costs, along with greater uptake of the direct hire MSP model (which is more common in mid-market organizations where there is a limited need to use specialist agencies). Here I take a brief look at the launch of a new mid-market MSP offering from Allegis Globa[...]

  • IBM Exemplifies the Benefits of Employer Branding with Strong Client Results

    Aug 24, 2016, by Gary Bragar

      Employer branding has become an integral component of an effective talent strategy. It is synonymous with a company’s reputation as an employer, portraying the image of what the company is like to work for. The purpose of properly conveying and clearly communicating an employer’s brand is essential to attract, engage, develop, and retain the best talent for an organizatio[...]

  • Long-Term Excelity Global Client Continues To Expand Payroll Outsourcing in Asia

    Jul 27, 2016, by Gary Bragar

    Though Excelity Global is a new name and brand, Excelity was formerly the Asia Pacific payroll business of Aon Hewitt, which was acquired by Everstone Capital in 2015. I recently interviewed a Fortune 10 multinational conglomerate that has been an Excelity payroll outsourcing client in China since 2004 to understand its expansion plans in Asia Pacific. The company has a history of aggressive gr[...]

  • Scalability & Quality of Hire: Clients Identify Areas Where RPO Vendors Need to Improve

    Jul 08, 2016, by Gary Bragar

    NelsonHall recently published its 2016 Recruitment Process Outsourcing (RPO) market analysis and NEAT vendor assessment, as part of which we interviewed the clients of 19 RPO vendors to ascertain satisfaction levels across a range of RPO service criteria. And while we found that RPO is largely meeting or exceeding client expectations, there are a few areas that fall short of expectations and shoul[...]

  • Diversity & Inclusion: PeopleScout Focuses on Improving the Hiring Process

    Jun 28, 2016, by Gary Bragar

      RPO provider PeopleScout recently held a client forum to discuss key recruitment themes, one of which was a discussion around Diversity and Inclusion (D&I) led by Dr. Arin Reeves. This focused on the importance of D&I, including the tendency for diverse groups to outperform non-diverse groups in solving problems, and how D&I can support the hiring process. Tips on how [...]

  • Now That Brexit Is Reality, How Will It Impact Talent Acquisition in the U.K.?

    Jun 24, 2016, by Gary Bragar

    Yesterday, the people of the U.K. did what many thought unlikely, and voted the nation out of the European Union (EU). And while the wider political ramifications surrounding ‘Brexit’ start to unravel, what might be the impact on talent acquisition and the related outsourcing industry?  It’s still unclear what kind of agreement Britain and the EU will negotiate post-B[...]

  • NGA HR Illustrates Client Centricity with Boston Scientific

    Jun 17, 2016, by Gary Bragar

    Last week, NGA HR held it fifth annual U.S. analyst event at which it described the key elements of its strategy, including a focus on foundational HR processes, helping clients on their journey to digital HR, and differentiating through flexible global delivery and technology platforms. NGA HR also placed significant emphasis on ‘client centricity’ across every sector it operates in. [...]

  • KellyOCG: Talent Advisory & Analytics Key to MSP & RPO Growth

    May 23, 2016, by Gary Bragar

    KellyOCG held its second annual analyst event in Chicago last week. The event covered KellyOCG’s full suite of HR service offerings, but here I take a closer look at MSP and RPO and specifically at the advisory and analytics services that are driving growth in these areas. KellyOCG is the outsourcing and consulting group of Kelly Services Inc., and represents the largest growth segment of[...]

  • Cielo’s Candidate Focus Proves a Differentiator

    May 17, 2016, by Gary Bragar

    Cielo held its annual RPO analyst event at its Milwaukee headquarters and service center last week. Cielo is one of the leading RPO providers in terms of revenue, number of hires, candidate focus, talent management focus, and global growth. It made 134k hires in 2015, with 130 clients in 69 countries. And with the addition of its newest service center in Buenos Aires, Cielo now has delivery center[...]

  • How will ‘Brexit’ Impact Talent Acquisition in the U.K.?

    May 03, 2016, by Gary Bragar

    On 23rd June, the people of the U.K. will have the opportunity to vote on whether or not to stay in the European Union (EU). But while the wider political debate surrounding a possible ‘Brexit’ rumbles on, what might be the impact on talent acquisition and the related outsourcing industry?  It’s still unclear what kind of agreement Britain and the EU would negotiate p[...]

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