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Blog posts by Dominique Raviart

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  • NelsonHall Launches NEAT Vendor Evaluation and Assessment Tool for Application Outsourcing

    Jan 14, 2015, by Dominique Raviart

    NelsonHall, the leading global BPO and IT outsourcing analyst firm, has today launched a new tool to assist strategic sourcing managers in assessing vendor capability in Application Outsourcing (AO) services. This NelsonHall Vendor Evaluation and Assessment Tool (NEAT) is now available to NelsonHall clients, and is also available for a period free-of-charge to buy-side organizations through Nel[...]

  • Performance Engineering and Testing: Tech Mahindra Pushes on IP

    Jan 12, 2015, by Dominique Raviart

    Tech Mahindra recently updated NelsonHall on its performance engineering (TMPE) capabilities.  The comments below complement an article on TMPE we wrote in January (see here). TMPE, part of Tech Mahindra’s Testing Services practice, is in high growth mode, having increased its headcount from 450 in early 2014 to 800 currently. Much of this growth has been driven by cross-sell[...]

  • Software Testing: NIIT Technologies Investing in IPs and New Offerings

    Jan 08, 2015, by Dominique Raviart

    NIIT Technologies recently briefed NelsonHall on its testing capabilities. Headquartered in Noida, NIIT Technologies had FY 2014 revenues (ending March 31, 2014) of ~$389m, with an operating margin of 15.2%.  H1 FY 2015 revenues were ~$189m. Headcount at the end of H1 FY 2015 was 8.7k. The company is an unusual Indian Outsourcing Service Provider (IOSP) with a specialization i[...]

  • Tech Mahindra's Continued Partnership with CA: DevOps Testing

    Dec 12, 2014, by Dominique Raviart

    Tech Mahindra Testing Services (TMTS) has updated NelsonHall on its DevOps capabilities. TMTS continues to work with CA Technologies around this offering, largely around service virtualization (SV), application release management (ARA) and together with other ISVs/open source software around agile testing/continuous integration (CI). (For more information on the offering, please refer to the pr[...]

  • EVRY To Be Taken Private by Apax Partners: Tieto Misses the Opportunity to Acquire a Company in Recovery

    Dec 08, 2014, by Dominique Raviart

    EVRY has announced its largest shareholders, Posten Norgen and Telenor Business Partner Invest are to sell their shares (representing a combined 70.24% of capital) to Apax Partners. Apax Partners has secured an additional 3.15% of EVRY shares from Folketrygdfondet (Norway’s government pension fund) and is to launch a NOK 16 per share all-cash public tender. The tender values EVRY at ~$6[...]

  • Luxoft Analyst Day: Strong Growth, Mitigating Risk in CEE Delivery, Exposed to High Client Concentration

    Dec 02, 2014, by Dominique Raviart

    NelsonHall recently attended Luxoft’s first ever analyst event in New York. Luxoft is a young company - it was founded in 2000 - that is enjoying very fast growth (20%-25% depending on the year). For its FY 2015 it has guided on revenue growth of at least 28% (of which 25% organic) and an adjusted EBITDA margin in the 17% to 19% target range. Luxoft is targeting $1bn in annual revenues[...]

  • SQS Priorities: Integration of Thinksoft, Development in U.S., Non-Linear Growth

    Nov 25, 2014, by Dominique Raviart

    NelsonHall recently met with SQS top management and discussed key priorities in the short, mid- and long-term. Short-Term: India and Delivery Network A short-term priority remains the integration and development of the former Thinksoft Global Services, now SQS India BFSI. The acquisition of Thinksoft increased SQS’ headcount in India to 1.9k or 54% of the overall global headcount. S[...]

  • IBM Aligns its SAP and Oracle Capabilities Around Mobility, Big Data and Cloud Computing

    Nov 12, 2014, by Dominique Raviart

    IBM recently held its annual IBM Alliances event, focusing on SAP and Oracle (other major IBM-wide partners include Microsoft, Infor, Cisco, Juniper Networks and Citrix). IBM Alliances manages major relationships with technology vendors that cross several IBM service lines, e.g. GBS, GTS, Systems & Technology, and Software. Those seven major partnerships are significant and command ~15% of ove[...]

  • ITO Spending Growth Dips Slightly & Bookings Flat in 2014, but Expect Improvement in 2015

    Oct 30, 2014, by Dominique Raviart

    This week NelsonHall held its quarterly IT outsourcing (ITO) Index webcast. We have conducted these calls for the last six years to monitor developments in ITO from a quantitative perspective. When we introduced the Index, ITO had largely moved from full outsourcing to a selective outsourcing approach, and Indian vendors were deploying their land and expand strategy with the occasional one-off meg[...]

  • Managing Millennials in Software Testing: Virtusa’s Approach

    Oct 29, 2014, by Dominique Raviart

    Virtusa recently briefed NelsonHall on its gamification approach within its software testing offering. Virtusa is a fast growing offshore (India and Sri Lanka) oriented service provider. Its FY 2014 (year ended March 31, 2014) revenues were $397m, a growth of 19%. This followed growth of 20% in FY 2013 and 27% in FY 2012. The company has just over 8k employees. Founded in 1996 and headquartered[...]

  • Unisys Revamps End-User Computing Offering With Enhanced End-User Experience

    Oct 10, 2014, by Dominique Raviart

    As part of its Analyst Day, Unisys provided NelsonHall an update on its end-user computing services activities. The company is aiming to enhance its end-user experience, de-emphasizing its traditional service desk approach and aiming to add alternative channels for connecting end-users and support personnel. As part of this initiative, the company is spreading the usage of its Tech Caf&eacut[...]

  • Tech Mahindra Launches Mainframe Application Development and Testing Service

    Oct 06, 2014, by Dominique Raviart

    Tech Mahindra has launched Virtualized Mainframe Testing (vMT), a new service that offers clients savings on their mainframe application development and testing costs, especially for applications that are on a maintenance and enhancement/release mode. vMT mostly focuses on reducing consumption of MIPS. In the context of mainframes, reducing MIPs usage is a key lever for lowering costs, as IBM m[...]

  • Tieto To Cut 30% of its Telecoms R&D Services Unit

    Oct 02, 2014, by Dominique Raviart

    Tieto is to cut ~900 to ~950 roles. 300 to 350 of the job cuts will be in Finland and the remaining 600 in APAC (China and India) and Eastern Europe (Poland and Czech Republic). The job redundancy program results from the decision by a major client, representing several percentage points of Tieto's revenues, to insource some of its R&D services. The financial impac[...]

  • Software Testing Spending Growth Accelerates in 2014

    Sep 15, 2014, by Dominique Raviart

    TCS, Infosys and SQS have recently published their calendar Q1 and H1 2014 revenues, and provided financial details on their software testing revenues (see notes below). In calendar H1 2014 (all numbers below are constant perimeter NelsonHall estimates): TCS: revenues were ~+24% to ~$612m (H1 2013: ~+23%) Infosys: ~+21% to ~$395m (H1 2013: ~+15%) SQS: + 9% to €129m (~$174m) (H1 2[...]

  • Cognizant Acquires TriZetto to Add ISV Business to its Healthcare Business

    Sep 15, 2014, by Dominique Raviart

    Cognizant is to acquire TriZetto, a healthcare ISV in the U.S., for $2.7bn in cash. TriZetto has a headcount of 3.7k (Cognizant at end of H1 2014: 187k.4). In its last 12 months, TriZetto had $711m in revenues and a non-GAAP operating margin of 18.4% (Cognizant in 2013: 20.6%). TriZetto LTM revenues breakdown by service/product line is: Payer software: 40% (~$277m) Consulting: 23% (~[...]

  • EVRY Sale Upcoming?

    Aug 29, 2014, by Dominique Raviart

    EVRY has announced that it is considering strategic opportunities including a sale. EVRY is in theory an attractive target: the company has a sizable presence in a region with short- to mid-term growth potential: It is the largest IT service vendor in Norway ($1bn in revenues, excluding its financial services unit). Norway, with an economy that is heavily influenced by oil & ga[...]

  • Wipro ServiceNXT: Early Successes in Helping Win Large IT Outsourcing Deals

    Aug 21, 2014, by Dominique Raviart

    Wipro has updated NelsonHall on its ServiceNXT initiative. ServiceNXT aims to increase productivity in both IT infrastructure management and application management contracts. ServiceNXT is based on: Usage of Wipro IP and recommended COTS tools across the client’s operation for various tasks including ITSM, change management, demand management, problem management Analytics, based on d[...]

  • T-Systems Elaborates on Dynamic Workplace Offering

    Aug 19, 2014, by Dominique Raviart

    T-Systems recently updated NelsonHall on its virtual desktop service offering, Dynamic Workplace, its new brand name for Future Workplace, a virtual desktop offering introduced in 2013. T-Systems Dynamic Workplace was introduced to address client needs for virtual desktop and mobility overall, based on a centralized approach to applications and data. T-Systems with this offering has taken sever[...]

  • CSC Explains its SAP Next-Gen Offering

    Aug 12, 2014, by Dominique Raviart

    CSC recently briefed NelsonHall on its SAP Next-Gen offering, unveiled in June 2014. CSC’s SAP practice is relatively large within CSC (headcount 7.7k, ~10% of CSC’s overall 80k). CSC has recently engaged in a service portfolio refresh to increase its differentiation through more specialized SAP-related services. This differentiation relies on adoption of automation tools and enhanc[...]

  • Sopra Highlights Application Management Capabilities Before Likely Merger with Steria

    Aug 12, 2014, by Dominique Raviart

    Sopra recently updated NelsonHall on its application management (AM) capabilities. In 2013 Sopra generated ~€393m revenues from AM, or ~29% of its total revenues. The company is a top application management vendor in its domestic market, along with Accenture, Capgemini, Atos CGI, and IBM. Key AM clients of Sopra include Airbus, Orange, SFR, Crédit Agricole, EDF, Auchan, SNCF, BN Pariba[...]

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