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NelsonHall Blog

  • Atos to Leverage New Aegon Contract to Challenge for U.K. Life & Pensions Closed Books

    Nov 30, 2018, by John Willmott

      In 2016, Atos was awarded a 13-year life & pensions BPO contract by Aegon, taking over from the incumbent Serco and involving the transfer of ~300 people in a center in Lytham St Annes. The services provided by Atos within this contract include managing end-to-end operations, from initial underwriting through to claims processing, for Aegon's individual protection offering[...]

  • Highlights from Alorica’s Analyst Day, November 2018 (vlog)

    Nov 30, 2018, by Ivan Kotzev

      Ivan Kotzev shares highlights from Alorica's recent analyst day, including current CX initiatives and focus areas, business growth, and investment priorities.[...]

  • TCS Business 4.0: Emphasizing Location-Independent Agile & Machine-First Delivery Model

    Nov 29, 2018, by Rachael Stormonth

    A year ago, following a TCS analyst event in Boston, the theme of which was Business 4.0: Intelligent, Agile, Automated, and on the Cloud, we wrote about how TCS’ new service line structure has been designed to support the company’s emphasis and positioning around Business 4.0 (see the blog here) Underpinning its positioning around Business 4.0, over the past year TCS has been e[...]

  • Infosys Testing: ML Initiatives & Autonomous Testing On the Horizon

    Nov 29, 2018, by Dominique Raviart

      Software testing services continue to show vitality in their adoption of tools to increase automation. One of the areas in which vendors are investing heavily is AI, not just leveraging AI to increase automation through an analytics approach, but also in testing of AI systems. Back in November 2017, we reported on how Infosys was expanding its testing service portfolio in the areas o[...]

  • Sogeti’s Strategy for AI & RPA in Testing

    Nov 26, 2018, by Dominique Raviart

      We recently caught up with Sogeti, a subsidiary of Capgemini, to discuss the use of AI and RPA in software testing. In testing, AI use cases are focusing on making sense of the data generated by testing and from ITSM and production tools. For RPA, adoption of RPA workflows and chatbots in automating testing services has to date been minimal. Continued investment in Cognitive QA[...]

  • Blue Prism Launches "Blue Prism Digital Exchange" to Accelerate RPA Value Realization

    Nov 13, 2018, by NelsonHall Analyst

    Automation marketplaces are swiftly becoming a standard offering for leading RPA and intelligent automation providers, and with good cause. Automation is coming of age in the era of the ‘appified’ technology space, one in which tech buyers increasingly expect best practices and new capabilities to be offered on an as-needed, storefront basis. Within the space of a single year, such[...]

  • The CX Consulting Race: New Players, New Models, and Tech Mahindra’s Example

    Nov 06, 2018, by Ivan Kotzev

      NelsonHall has recently published a report on Digital Customer Experience Services, and one of the trends explored is the evolving competition in customer experience (CX) consulting. The traditional ecosystem includes distinct players with clear-cut roles: Big five management consulting firms such as Deloitte or PwC, providing strategy-level advisory which covers CX Niche UX [...]

  • OneSource Virtual Delivers Turnkey RPA with RPaaS.com

    Nov 06, 2018, by Elizabeth Rennie

      Organizations of all sizes continue to pursue digital HR transformation to achieve an optimized HR delivery model – one that enables their leaders to focus their efforts on strategic activities associated with attracting, developing, and retaining top talent for the business rather than spending valuable time on repetitive administrative tasks. To a large extent, this is being [...]

  • NIIT Tech: Tight Focus Key to Successful Banking Services Strategy

    Nov 05, 2018, by Andy Efstathiou

    The recent NIIT Tech (NIIT Technologies Ltd.) analyst conference was an opportunity for the current administration, most of whose executives have been at the company less than 18 months, to discuss their strong business success. FY19 (ending March 31, 2019) has so far added 19 new clients. The BFS industry sector added four large clients. NIIT Tech has accelerated its growth under CEO Sudhi[...]

  • Capgemini: “In Shape and On the Move”

    Nov 01, 2018, by Rachael Stormonth

      We have delayed the publication of this event note until after Capgemini’s Capital Markets Day this week, when Capgemini confirmed its mid-term ambitions of 5-7% organic growth and an operating margin of 12.5-13%. “In Shape and On the Move” were among the first few words of COO Thierry Delaporte’s closing address at Capgemini’s global analyst and adv[...]

  • Quality Engineering Becoming A Reality: TCS Launches Smart QE Platform

    Oct 26, 2018, by Dominique Raviart

      In our last testing blog on TCS in July 2018, we discussed the work TCS has conducted around UX testing and the introduction of its CX Assurance Platform (CXAP). In this blog, I look at the IP that TCS launched in mid-2018 addressing another feature of the digital world: DevOps and AI. TCS’ Smart QE Platform is built on existing TCS IP, including: NETRA – automat[...]

  • Ceridian Dayforce: Client Results, Opportunities & Challenges

    Oct 26, 2018, by Gary Bragar

      by Gary Bragar & Pete Tiliakos This past week at Caesars Palace in Las Vegas, Ceridian held its 31st annual client event, Ceridian INSIGHTS. The event attracted ~3k attendees and consisted of 150 sessions, many presented by clients highlighting the capabilities of the Dayforce HCM platform and the outcomes achieved following its adoption. In this blog, we highlight a few of th[...]

  • TestingXperts: Focusing on Next-Gen & Technical Testing Services

    Oct 23, 2018, by Dominique Raviart

      We recently caught up with TestingXperts (Tx), a software testing/QA specialist. Tx was set up in 2013 and has presence in Harrisburg, PA, London, and Chandigarh and Hyderabad in India. Revenues of Tx in 2017 were $15m, and its current headcount is 500. The model of the company is based on Indian delivery: currently, around 80% of its personnel are located in India, primarily in H[...]

  • AGS Takes QUANTUM Leap in the Workforce Acquisition Framework Space

    Oct 16, 2018, by Nikki Edwards

      Earlier this month, Allegis Global Solutions (AGS) launched the QUANTUM Platform™ to the U.S. market.  QUANTUM is a workforce acquisition (WA) framework comprising a total talent strategy, a sourcing methodology, and a technology platform all in one. 18 months in the making, the idea was initiated about a decade ago, as discussions began around the roadblocks associated wi[...]

  • Highlights from IBM & The Weather Company at Red Bull Racing (vlog)

    Oct 16, 2018, by Mike Smart

      Mike Smart presents summary highlights from IBM and The Weather Company at Red Bull Racing.[...]

  • Infosys’ Digital Services Strategy for Banking & Financial Services

    Oct 11, 2018, by Andy Efstathiou

    I recently attended the Infosys Confluence event in California to look at the vendor’s activities in banking & financial services (BFS). Here are the key takeaways. Under its current CEO, Infosys has taken a new software-agnostic approach to digital business, which is yielding results. Infosys has proprietary platforms, including Finacle, for core banking and NIA for AI. However, [...]

  • HCM & Payroll Integration: A Look at CloudPay Connect 2.0

    Oct 09, 2018, by Elizabeth Rennie

      As organizations of all sizes continue to re-evaluate and address legacy HR and payroll systems and processes en route to enhanced digital operating models, cloud-based applications are increasingly being selected as the vehicle for HR transformation. With the introduction and increasing prevalence of advanced APIs, buyers are being afforded the ability to leverage a “best of c[...]

  • UiPath’s Go! Automation Marketplace Aims to Accelerate RPA Adoption in Enterprise Clients

    Oct 08, 2018, by NelsonHall Analyst

      UiPath held its 2018 UiPathForward event October 3-4, 2018, in Miami, Florida. The focus of proceedings was the October release of the company’s software and a related trio of major announcements: a new automation marketplace, new investment in partner technology and marketing, and a new academic alliance program. The analyst session included a visit from CEO Daniel Dines an[...]

  • Highlights from Workday Rising 2018 (vlog)

    Oct 08, 2018, by Elizabeth Rennie

      Pete Tiliakos presents a round-up of the latest developments from Workday and the key discussion points from the Workday Rising annual user conference held in Las Vegas, Nevada.[...]

  • Cielo: Latest Developments & RPO Growth in Latin America

    Oct 04, 2018, by Gary Bragar

      Last week, I attended Cielo’s annual analyst event, held at its service center in Buenos Aires, Argentina. Here I round up the latest high-level developments at the RPO vendor, then take a closer look at its Latin American business. Latest developments & 2020 roadmap Cielo performs ~157k hires for ~154 clients in ~92 countries in 36 languages. Clients are served by ~2[...]

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