Atos recently briefed NelsonHall on M-Frame, IP the company has recently launched focusing on model-based testing (MBT) and integrating it with test data creation, performance, and security testing. M-Frame looks to remove several inhibitors that exist around MBT: complexity of the different MBT software tools, and lack of a business case for building and maintaining the UML diagrams used for MBT [...]

NelsonHall recently attended the HGS Analyst and Advisory Summit in NYC. The event combined client perspectives with an update on the company’s healthcare business, a review of the latest offerings within its DigiCX suite of digital services, and discussion of the changing nature of customer experience (CX). Optimizing the healthcare payer member experience In 2015, HGS acquired a [...]

 In this video,Rachael Stormonth, NelsonHall’s EVP Research, reports from the Infosys Confluence 2017 event in SanFrancisco.  [...]

  NelsonHall recently attended the Infosys Confluence customer event. Last year the theme was covered in the interlinked motifs of Automation, Innovation, and Education (see here). This year, the theme evolved to ‘Unlimit’, which on the surface is more outward facing. We were not looking so much for an update on developments at Infosys over the last year (we cover thes[...]

  CGI recently briefed NelsonHall on its capabilities for the manufacturing sector and how it is addressing opportunities around digital manufacturing/Industry 4.0. CGI’s service portfolio for digital manufacturing addresses the manufacturing sector also other industries with similar needs around supply chain and distribution operations, including retail/distribution, and life[...]

Earlier this year I published a blog detailing Excelity Global’s rapid start to 2017, highlighting their multiple strategic partnerships, client wins, technology investments, and continued expansion and growth in the APAC payroll services market. Recently, I met members of Excelity’s executive team to discuss this month’s formal launch of the ezpayroll technology offering and[...]

  Last week, NelsonHall attended the Sitel Summit in Miami. Titled ‘Expanding the Digital CX Frontier’, the event was an opportunity for Sitel to update the analyst community on their new structure, introduce new senior executives, show its new global HQ, and share first-hand experiences of successful CX digital journeys. From contact center company to a group of global[...]

  There continues to be momentum in software testing, with many IT services vendors investing in automating different steps in the software development lifecycle (SDLC), notably through the creation of testing platforms. Platforms, involving the integration of open source software, COTS, and proprietary accelerators, are redefining the testing industry. Gradually, vendors are expanding[...]

  Genpact has had a traditional presence in offshore-based adjudication support services for the property & casualty sector but is now, supported by its acquisition of BrightClaim, aiming to reposition as a disruptive provider of claims managed services. The acquisition of BrightClaim provides Genpact with deep onshore domain and loss adjusting capability, which Genpact is looki[...]

  Last week, Randstad Sourceright (RSR) held its annual client forum. Amongst the many topics discussed was Randstad’s and RSR’s commitment to invest in and transform its clients’ recruitment technologies, with a focus on innovation. Here I look at some of their initiatives in play. Reviewing new recruitment technology Per NelsonHall research, access to improved[...]

  In this video, NelsonHall’s David McIntire reports from day one of the 2017 SAP Sapphire Now user conference with his thoughts on how SAP is expanding its core business footprint.    [...]

Last Friday morning, the largest ransomware cyber attack infected an unprecedented number of machines across organizations worldwide. The ransomware named WannaCry demanded $300 in Bitcoins to be paid in three days, otherwise the ransom would double. If no payment was made after seven days, data would be deleted forever.   WannaCry ransom message   Each time this ran[...]

This is the second in a series of blogs on current activities, use cases, POCs, and pilots with Blockchain in the financial services industry. In this one, I look at some of what Wipro is doing to support banks and financial services companies in deploying Blockchain solutions. Blockchain technology & services Wipro has been active for the past three years in offering Blockchain cons[...]

This is the first in an occasional series of blog articles over the next year on Blockchain initiatives related to the financial services industry. Blockchain is an emerging technology for which there are no current operational deployments, with initiatives still primarily at the consulting and design stage. Pilots have been deployed, but are relatively rare despite the rapid growth in experim[...]

  Equifax Workforce Solutions’ 2017 client forum was themed “Expanding Horizons”, and here I take a quick look at three areas in which Equifax is expanding its HR solutions.  Expanding Verifications Business Equifax’s verification services business is expanding beyond the U.S., launching first in Canada, followed by the U.K., and then Australia. Curre[...]

  After attending a HR technology event, I always come back on a high having spent one or two days talking with positive people who are passionate about what they do in the HR tech space. HR tech continues to develop apace, and has become very user-friendly. Having spent most of my career in HR, I sometimes wonder whether the HR end-users in attendance are there to take a serio[...]

  NelsonHall recently completed an analysis of the digital transformation capabilities and offerings of selected IT services vendors. While all vendors are investing in offerings under the ‘digital transformation’ umbrella, their investments range from industry-focused offerings using proprietary IP, to packaged solutions, to digital strategy consulting. One area of focu[...]

NelsonHall’s latest Learning BPS NEAT vendor evaluation included customer interviews to ascertain current satisfaction levels and future expectations across a range of criteria. Below is a selection of the findings from our interviews with learning BPS customers.   Principal issues & operational priorities Some of the more prominent issues and operational priorities cited by r[...]

  PeopleScout held its annual Client Forum last week, with discussion groups covering employee engagement, diversity and inclusion, employer branding, the talent landscape, total workforce solutions, the impact of industry disruption on best practices, and improving the employee experience. All these HR themes are important, but here I look specifically at what PeopleScout is doing [...]

  While Facebook banks on the smartphone camera to digitalize offline relationships, and sales people use Snapchat to sell real estate, the main challenges for marketers to reach this level of interaction are structural – how to visualize huge amounts of disparate data to get actionable insights fast at a granular level. Here I take a look at how one CMS vendor, WNS, is tackling [...]