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NelsonHall Blog

  • The Future of Process Discovery & Mining: 2023 and Beyond

    Jan 05, 2023, by Mike Smart

      Process discovery and mining platforms, which examine organizations’ process data as part of transformation initiatives, have become an increasingly critical part of process automation and reengineering journeys. Here I look at what to expect in the process discovery and mining space in 2023 and beyond. Continuous Monitoring Traditionally we have seen COEs use process [...]

  • 2023: The Beginning of CX Services Disruption?

    Dec 21, 2022, by Ivan Kotzev

      As we end a relatively successful and dynamic 2022 for CX services, here’s a look at some developments we expect in the new year. CX services market is slowing down The CX services market had a strong CY 2022, with most top 10 players registering high single-digit organic growth in Q3. The macroeconomic headwinds already started to impact the second half of 2022, with inc[...]

  • Infosys Bullish about Europe

    Dec 14, 2022, by Rachael Stormonth

      We recently attended Infosys’ EMEA CONFLUENCE flagship client event and found the company quietly bullish about recent and projected performance in the region. Europe remains a growth market for Infosys Salil Parekh made it clear some years ago that he wanted to grow Infosys’ business in Europe, and the results are there to see. Europe now accounts for [...]

  • Cigniti Develops iNSta on Automated Script Creation & Maintenance with High Potential

    Dec 12, 2022, by Dominique Raviart

      Software testing continues to be an industry of contrasts: the primary activity, functional testing, remains a human-intensive activity, despite the accelerated adoption of continuous testing (i.e., bringing functional automation as part of DevOps). But testing has also grown in a highly specialized set of activities, earning the name of Quality Engineering (QE), ranging from supp[...]

  • AI FinTech: What to Expect in 2023

    Dec 09, 2022, by Andy Efstathiou

      2022 has been a very strong year for IT services firms delivering cloud, digital, and AI services to the financial services industry. 2023 looks to be a very different year for these vendors as they are finding it difficult to hire skilled resources, find clients able to fund new large projects, and partner in strategic growth areas. Successful BFS technology consultants will need to[...]

  • IBM Consulting Strengthening Partnerships to Drive Cognitive & Hybrid Cloud Consulting Growth

    Dec 08, 2022, by Rachael Stormonth

      IBM Consulting recently held its first analyst and advisor event in Europe since IBM’s spin-off of its Global Technology Services infrastructure business (now Kyndryl) and the renaming of the former IBM Global Business Services division to IBM Consulting just over a year ago. When IBM had announced its intended spin-off of the GTS division in October 2020, new CEO Arvind Kri[...]

  • TCS Looking to Accelerate Revenue Growth to $50bn

    Nov 28, 2022, by Rachael Stormonth

      In its Q3 FY22, TCS delivered its sixth consecutive quarter of organic growth around the 15% mark. Despite the uncertain macroeconomic background, TCS has a strong pipeline for at least the next two quarters and has yet to see any softening in the market. For example, it was expecting some softening in Europe in the September quarter but instead achieved both increased revenue growth[...]

  • ValueMomentum Continues to Invest in Continuous Testing & Shift-Right

    Nov 24, 2022, by Dominique Raviart

      We recently talked to ValueMomentum about its QE approach to product-centric development and testing. The company is helping its insurance clients improve the quality of their applications using agile best practices and DevOps tools. In support of this, ValueMomentum has refreshed its automation approach and created a continuous testing platform articulated around design (shift-left)[...]

  • SD Worx Maintains Strong Pan-European HR Growth & Targets Further Expansion

    Nov 18, 2022, by Elizabeth Rennie

      Last month, NelsonHall participated in the SD Worx Analyst Day, which included an update on key milestones since Kobe Verdonck took the reins as CEO in September 2019. The last three years have seen SD Worx supercharge its European growth and intensify its focus through achieving: Geographic expansion from 10 to 23 countries in Europe, where it utilizes its own IP in 17 of thes[...]

  • TCS Deploys SRE Services to Cloud Application Testing

    Nov 14, 2022, by Dominique Raviart

      TCS recently briefed NelsonHall on its approach to site reliability engineering (SRE) in the context of quality engineering (QE). SRE emerged almost a decade ago as part of the shift-right move, targeting production environments beyond traditional IT infrastructure activities such as services desk and monitoring activities. While no definition of SRE has fully emerged, TCS points [...]

  • NTT DATA to Acquire Apisero to Double its Salesforce Practice

    Nov 10, 2022, by Dominique Raviart

      We recently talked to NTT DATA about its pending acquisition of Apisero, announced last month. NTT DATA has been through significant changes recently with its merger with NTT Ltd. NTT Ltd. grouped a wide range of network and connectivity services, hardware and related services, data center hosting, IT infrastructure services, and resales. The resulting NTT DATA is now a giant with[...]

  • Conduent Launches FastCap to Improve Clients' Working Capital

    Nov 03, 2022, by Rachael Stormonth

    Conduent has launched FastCap to assist organizations in improving their working capital. FastCap is offered as a managed service leveraging its subject matter expertise in accounts payable and procurement and applying a set of tools (both proprietary and third party). These tools research and analyze large data sets, including accounts payable (AP) invoices, procurement spend data, and contr[...]

  • Infosys Structures its Sustainability Engineering Portfolio

    Oct 27, 2022, by Dominique Raviart

      We recently talked to Infosys about how its Engineering and R&D services portfolio addresses sustainability and the circular economy, given the strong client interest in sustainable product design. Infosys has accordingly evolved its sustainability engineering offerings from a series of capabilities into a portfolio that is articulated along three product lifecycle phases: des[...]

  • Tech Mahindra’s Allyis Acquisition Driving Content Transformation Services

    Oct 27, 2022, by Ivan Kotzev

      In January 2022, Tech Mahindra acquired BPS provider Allyis. Allyis offers digital experience, cloud, AI, & engineering, data & analytics, and technical support services and has actively built trust and safety, content moderation, and content enhancement services. The deal complements Tech Mahindra's strategy over the last seven years to acquire and expand into experience[...]

  • Compucom Enhances Focus on Driving Clients’ Employee Experience & Business Outcomes

    Oct 24, 2022, by John Laherty

      NelsonHall recently attended Compucom’s Analyst and Advisor Event 2022 in Paulsboro, NJ.  As in-person meetings and events resume, it was great to engage with Compucom executives, including CEO Mick Slattery, face-to-face once more. Founded in 1987, Compucom provides end-to-end digital workplace services for enterprises, midsize and small businesses. In December 2021, i[...]

  • Hyper-Personalized Learning Key to Workforce Upskilling & Retention

    Oct 18, 2022, by Nikki Edwards

      The 2022 Learning Technologies Autumn Forum (at the London ExCel, October 13) reflected the market changes and global events that have been driving the learning transformation agenda since early 2020. Remote and hybrid working demand and deepening talent and skills shortages have seen learning become a C-suite priority: organizations realize that if they cannot buy or borrow talent ([...]

  • UiPath: Going Big with Integrated Business Automation Platform

    Oct 12, 2022, by Mike Smart

      NelsonHall recently attended UiPath’s Forward V event in Las Vegas. The company has recently passed $1bn in Annual Recurring Revenue (ARR), up 44% y/y, enabled through its base of 10.5k clients. This includes some very large clients such as Generali, and, similar to the other tier 1 automation platform providers, an exceptionally long tail of clients with <10 bots. UiPath&rs[...]

  • Data Management & Operational Agility Key to Mortgage & Loan Industry Transformation

    Oct 10, 2022, by Andy Efstathiou

      In NelsonHall’s recently published market assessment, Transforming Mortgage and Loan Services, we found that lenders are changing their approach to mortgage and loan operations from a focus on BPS and integration services to a focus on cloud migration and data management services. The goal for lending institutions today is to be able to support open ecosystem models, new pro[...]

  • Technology & People Analytics Evolving to Support the HR Lifecycle

    Sep 28, 2022, by Jeanine Crane-Thompson

    Earlier this month, the 2022 HR Technology Conference saw more than 400 vendors and 5,000 participants descend upon the Las Vegas Mandalay Bay Hotel & Conference Center. Attendees presented industry trends, learned from colleagues, viewed demos of the latest technologies, and met face-to-face in what felt like a pre-2020 setting. Several key observations from this year's conference [...]

  • Atlas’ $200m Strategic Equity Investment Enables Continued Global Expansion

    Sep 26, 2022, by Jeanine Crane-Thompson

    On September 15, Atlas secured a strategic equity investment of up to $200m in partnership with Sixth Street Growth. Atlas specializes in direct employer of record (EOR) solutions and enabling technology, contractor pay, consulting services, HR service delivery, and global mobility & visa offerings. The company is focused on supporting clients’ international expansion strategies i[...]