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NelsonHall Blog

  • Global Payroll Update from ADP: What to Expect in 2024

    Feb 12, 2024, by Elizabeth Rennie

      ADP's annual global payroll customer event took place in London recently, bringing together 224 decision-makers from some of the world's largest companies, representing ~20m employees. The event featured a global economic update, ADP's strategic vision, and product development updates. The event also included a "round the world" experience sharing insights into [...]

  • Wealth & Asset Managers Shift Focus to Serve New Customers

    Jan 29, 2024, by Andy Efstathiou

      Financial institutions are rapidly starting or growing existing wealth and asset management businesses. In the U.S., wealth assets under third-party management have grown over the last five years by 16.8% CAGR to 2023 (Source: Statista). Wealth advisors are looking to continue to invest in and grow their wealth management businesses because they see continued growth coming from: [...]

  • Supply Chain Trends, 2024: Removing Barriers to Visibility & Resilience

    Jan 24, 2024, by Vaibhav Wardhan

      2023 was a year full of challenges for supply chain leaders. Recovery from COVID-19, avoiding supply chain disruptions, mitigating geo-political risk and climate changes, and understanding the implications of ESG on the supply chain were some of the headwinds leaders had to navigate. Amidst all these challenges and the corresponding need for a resilient supply chain, all the buzz aro[...]

  • IT Services Predictions: 2024 Will Be a Year of Transition

    Jan 11, 2024, by Dominique Raviart

      2023 was a year of disruption after the 2021-22 digital catch-up. As the year unfolded, IT services spending slowed down, initially in the U.S. in the financial services, telecom, and high-tech sectors. We expect 2024 to be a year of transition with a modest rebound in IT services spending, continued consulting interest in GenAI, a rebound in cloud infrastructure adoption after a [...]

  • CX Services in 2024: Beyond GenAI

    Jan 05, 2024, by Ivan Kotzev

      2023 was a very dynamic year in CX services with large-scale market consolidation, significant growth deceleration, and sizable investment in AI technology, especially GenAI. In 2024, the role of agent augmentation technology will only increase, talent management will come to the forefront of vendor priorities, and clients will focus on delivery diversification, security, and reve[...]

  • Three Key Predictions for Banking in 2024

    Jan 04, 2024, by Andy Efstathiou

      In 2024, the financial services industry will face strong economic headwinds. Usually, this is a formula for downsizing and consolidation. However, today’s headwinds are so strong that the industry will need to: Assess and restructure its supply chains to address new priorities such as ESG reporting Accelerate customer experience transformation to increase personalizati[...]

  • Capgemini Enterprise Automation Fabric Moves Beyond IT Incident Management to Driving Business KPIs

    Dec 22, 2023, by John Willmott

    While more efficient management of IT KPIs and incidents remains highly important, and Capgemini’s Enterprise Automation Fabric addresses these challenges, it now goes further and enables organizations to relate the impact of missed IT KPIs and incidents to individual business KPIs. Not all IT KPIs are created equal, so Enterprise Automation Fabric incorporates a 3-level CMDB linking busi[...]

  • Tech Foundations Update: A Multi-Year Transformation

    Dec 15, 2023, by Dominique Raviart

      The CEO of Atos’ Tech Foundations business recently updated industry analysts on its transformation program. We have commented about the turbulent period Atos Group is going through in splitting into two businesses (Tech Foundations and Eviden). The planned sale of Tech Foundations to Czech billionaire Daniel Kretinsky’s EP Equity Investment (EPEI) vehicle is going ahe[...]

  • ESG Services Transforming Data Management in Banking

    Nov 30, 2023, by Andy Efstathiou

      ESG services are an emerging set of tracking and reporting capabilities for enterprises. Emerging technologies do not mature in a straight line but cycle through peaks and valleys of development and adoption as they mature. In the past year, ESG services have passed from the euphoria stage of market adoption to the valley stage as the hype has been confronted by the real-world challe[...]

  • NelsonHall Introduces Market Update as part of its Vendor Intelligence Program

    Nov 27, 2023, by Dominique Raviart

      NelsonHall recently wrote a PoV on the current disconnect between GDP growth and IT services spending[1]. In October 2023, the IMF refreshed its GDP growth predictions; these include better 2023 GDP growth in the U.S. (+2.1%) and Japan (+20%) than the U.K. (+0.5%) and the Eurozone (+0.7%). Unusually, the IMF's predictions are not in line with our observations of IT services spend[...]

  • Tech Mahindra's Yantr.ai: Optimizing Field Service Management with AI

    Nov 16, 2023, by Vaibhav Wardhan

      NelsonHall recently had a briefing followed by a demo of Tech Mahindra’s latest offering in field service management: Yantr.ai, an AI and ML-based bolt-on solution that can sit on existing scheduling systems. Yantr.ai provides a control tower solution to field service management, focusing on delivering operational efficiency, enhanced productivity, and improved workflow control[...]

  • TCS Pace Ports: a Key Asset Underpinning ‘Collaborating for Transformation’

    Oct 24, 2023, by Rachael Stormonth

      NelsonHall recently visited the TCS Pace Port innovation center in Amsterdam, the first Pace Port opened by TCS in Europe in May 2021 following a delay caused by the pandemic.  TCS is not unique in having opened facilities designed to foster collaboration and innovation to address clients' business challenges and new requirements. In itself, the broad concept of the Pace [...]

  • UiPath Launches Autopilot for Enhanced Bot Generation & Management

    Oct 23, 2023, by Mike Smart

      NelsonHall recently attended UiPath’s Forward VI event in Las Vegas, at which the company launched its Autopilot capabilities. While the company launched Autopilot across all its platform components, including Studio, Assistant, Apps, mining, and Test Manager, this blog focuses on its use within Studio and Assistant.  Autopilot for Studio A constant inhibitor to auto[...]

  • Compucom Focusing on Greater Account Centricity to Drive Business Outcomes

    Oct 19, 2023, by John Laherty

      NelsonHall recently attended Compucom’s Analyst and Advisor Event 2023 in Charlotte, NC. It provided an opportunity to meet the executive leadership team, which has evolved over the last 12 months. Kevin Shank was appointed CEO in December 2022, having served as a senior executive at Compucom for nine years. He was joined earlier this year by Matt Olson as COO, also a previous [...]

  • ADP Showcases Innovations Making HR ‘Easy, Smart & Human’

    Oct 09, 2023, by Jeanine Crane-Thompson

      ADP recently held its 2023 Analyst Day (#ADPaday) event at its Chelsea Lab Innovation Center in New York City, where ADP leaders and clients shared strategies, product roadmaps, transformational impacts, and industry insights related to the human capital industry. As the company nears its 75th anniversary in 2024, ADP President & CEO Maria Black shared the company's three [...]

  • Solving Business Challenges with GenAI: Interview with Bharath Vasudevan, Tech Mahindra

    Oct 04, 2023, by Ivan Kotzev

      I spoke with Bharath Vasudevan, Chief Capability Officer, Tech Mahindra Business Process Services, on the company’s investments in GenAI, the business challenges it addresses, and the longer-term effects on CX services. What are some of the immediate opportunities for using GenAI? Bharath Vasudevan (BV): Like every other technology disruption, at Tech Mahindra we look at [...]

  • ERP Renewal: How Capgemini is Helping Financial Institutions

    Aug 25, 2023, by Andy Efstathiou

      Financial institutions use legacy ERP solutions to monitor, control, and report on their business activities. At large institutions, most of these solutions were deployed in the 1990s and have inflexible architectures that need the requisite functionality to report on modern products, regulations, and industry practices. In this blog, I look at how Capgemini is helping clients tackle[...]

  • Unisys’ ESG Orchestration Manager Enabling Compliance with Germany’s Supply Chain Act

    Aug 22, 2023, by Andy Efstathiou

      Compliance is driving the adoption of ESG initiatives by enterprises, and currently Europe is ahead of other markets in the rigor of its ESG-related legislation and regulatory code. In this blog, I look at what Unisys is doing to make it easier for enterprises to comply with Germany’s Supply Chain Act. Background In 2023, several new regulations have increased compliance [...]

  • Transcom Employs AI to Reinvent Multilingual CX

    Aug 16, 2023, by Ivan Kotzev

      AI-generated text and voice have significant applications in CX services, with multilingual support now offering the most transformative use cases. Transcom has been actively building its capabilities in AI voice with its T:Translate platform and already has live implementations. Integrating AI translation into the existing CX ecosystem T:Translate is an automated real-time tr[...]

  • Sopra Steria Articulates its Expectations for GenAI

    Jul 26, 2023, by Dominique Raviart

      Sopra Steria is the latest vendor to announce a significant investment in GenAI/LLMs and its incorporation into its software engineering platform (Ingine). We recently met with Mohammed Sijelmassi, who holds two roles at Sopra Steria: CTO and Digital Transformation Office. We discussed how Sopra Steria is deploying internally and helping clients externally with GenAI and LLMs. [...]

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