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NelsonHall Blog

  • NelsonHall Introduces Market Update as part of its Vendor Intelligence Program

    Nov 27, 2023, by Dominique Raviart

      NelsonHall recently wrote a PoV on the current disconnect between GDP growth and IT services spending[1]. In October 2023, the IMF refreshed its GDP growth predictions; these include better 2023 GDP growth in the U.S. (+2.1%) and Japan (+20%) than the U.K. (+0.5%) and the Eurozone (+0.7%). Unusually, the IMF's predictions are not in line with our observations of IT services spend[...]

  • Tech Mahindra's Optimizing Field Service Management with AI

    Nov 16, 2023, by Vaibhav Wardhan

      NelsonHall recently had a briefing followed by a demo of Tech Mahindra’s latest offering in field service management:, an AI and ML-based bolt-on solution that can sit on existing scheduling systems. provides a control tower solution to field service management, focusing on delivering operational efficiency, enhanced productivity, and improved workflow control[...]

  • TCS Pace Ports: a Key Asset Underpinning ‘Collaborating for Transformation’

    Oct 24, 2023, by Rachael Stormonth

      NelsonHall recently visited the TCS Pace Port innovation center in Amsterdam, the first Pace Port opened by TCS in Europe in May 2021 following a delay caused by the pandemic.  TCS is not unique in having opened facilities designed to foster collaboration and innovation to address clients' business challenges and new requirements. In itself, the broad concept of the Pace [...]

  • UiPath Launches Autopilot for Enhanced Bot Generation & Management

    Oct 23, 2023, by Mike Smart

      NelsonHall recently attended UiPath’s Forward VI event in Las Vegas, at which the company launched its Autopilot capabilities. While the company launched Autopilot across all its platform components, including Studio, Assistant, Apps, mining, and Test Manager, this blog focuses on its use within Studio and Assistant.  Autopilot for Studio A constant inhibitor to auto[...]

  • Compucom Focusing on Greater Account Centricity to Drive Business Outcomes

    Oct 19, 2023, by John Laherty

      NelsonHall recently attended Compucom’s Analyst and Advisor Event 2023 in Charlotte, NC. It provided an opportunity to meet the executive leadership team, which has evolved over the last 12 months. Kevin Shank was appointed CEO in December 2022, having served as a senior executive at Compucom for nine years. He was joined earlier this year by Matt Olson as COO, also a previous [...]

  • ADP Showcases Innovations Making HR ‘Easy, Smart & Human’

    Oct 09, 2023, by Jeanine Crane-Thompson

      ADP recently held its 2023 Analyst Day (#ADPaday) event at its Chelsea Lab Innovation Center in New York City, where ADP leaders and clients shared strategies, product roadmaps, transformational impacts, and industry insights related to the human capital industry. As the company nears its 75th anniversary in 2024, ADP President & CEO Maria Black shared the company's three [...]

  • Solving Business Challenges with GenAI: Interview with Bharath Vasudevan, Tech Mahindra

    Oct 04, 2023, by Ivan Kotzev

      I spoke with Bharath Vasudevan, Chief Capability Officer, Tech Mahindra Business Process Services, on the company’s investments in GenAI, the business challenges it addresses, and the longer-term effects on CX services. What are some of the immediate opportunities for using GenAI? Bharath Vasudevan (BV): Like every other technology disruption, at Tech Mahindra we look at [...]

  • ERP Renewal: How Capgemini is Helping Financial Institutions

    Aug 25, 2023, by Andy Efstathiou

      Financial institutions use legacy ERP solutions to monitor, control, and report on their business activities. At large institutions, most of these solutions were deployed in the 1990s and have inflexible architectures that need the requisite functionality to report on modern products, regulations, and industry practices. In this blog, I look at how Capgemini is helping clients tackle[...]

  • Unisys’ ESG Orchestration Manager Enabling Compliance with Germany’s Supply Chain Act

    Aug 22, 2023, by Andy Efstathiou

      Compliance is driving the adoption of ESG initiatives by enterprises, and currently Europe is ahead of other markets in the rigor of its ESG-related legislation and regulatory code. In this blog, I look at what Unisys is doing to make it easier for enterprises to comply with Germany’s Supply Chain Act. Background In 2023, several new regulations have increased compliance [...]

  • Transcom Employs AI to Reinvent Multilingual CX

    Aug 16, 2023, by Ivan Kotzev

      AI-generated text and voice have significant applications in CX services, with multilingual support now offering the most transformative use cases. Transcom has been actively building its capabilities in AI voice with its T:Translate platform and already has live implementations. Integrating AI translation into the existing CX ecosystem T:Translate is an automated real-time tr[...]

  • Sopra Steria Articulates its Expectations for GenAI

    Jul 26, 2023, by Dominique Raviart

      Sopra Steria is the latest vendor to announce a significant investment in GenAI/LLMs and its incorporation into its software engineering platform (Ingine). We recently met with Mohammed Sijelmassi, who holds two roles at Sopra Steria: CTO and Digital Transformation Office. We discussed how Sopra Steria is deploying internally and helping clients externally with GenAI and LLMs. [...]

  • IA Transforming Financial Services by Improving Operational Delivery

    Jul 19, 2023, by Andy Efstathiou

      NelsonHall has just completed the research for a market assessment and forecast report on Transforming Intelligent Automation Services in Banking. We found that banks have accelerated the adoption of IA services in operations over the past two years, a shift that has been driven by: Declining operating margins on legacy businesses Pursuit of new customer demographics to repla[...]

  • Movate Moves Aggressively to Capture Generative AI Opportunities

    Jul 17, 2023, by Ivan Kotzev

      The opportunities and applications of generative AI are the most pressing topics for IT and CX managers alike. Movate is moving aggressively in the space by developing a set of offerings and platform accelerators and then piloting with enterprise brands to gain first-mover advantage. I spoke with Movate last week to discuss their generative AI journey and the first business outcomes [...]

  • Cognizant Looking to Double its International Market Business

    Jul 07, 2023, by Dominique Raviart

      Cognizant's non-U.S. business, Cognizant Global Growth Markets (GGM), recently held an analyst and advisor day and discussed its regional priorities. New CEO Ravi Kumar has initiated a restructuring plan ('NextGen Program') to reduce Cognizant's cost base to fund investments. While Cognizant had guided on flat topline growth in 2023, Q1 saw a 9% y/y growth in LT[...]

  • TCS Takes Systematic Approach to Salesforce Verticalization with Crystallus

    Jul 04, 2023, by Dominique Raviart

      We recently talked with TCS’ Salesforce practice about its verticalization initiatives. Product verticalization has been one of Salesforce’s key strategies (along with Customer 360/cross-selling and geographic expansion) since 2014, when it launched its Industries business unit. Like SAP, Salesforce acknowledges that organizations spend time and effort customizing thei[...]

  • IBM Consulting EMEA: Quietly Confident

    Jun 29, 2023, by Rachael Stormonth

      IBM Consulting recently held a two-day analyst event for its European business (a significant region for IBM Consulting). Against an ongoing backdrop of uncertainty for client organizations in many sectors, the tone overall is quietly confident, buoyed by recent client wins and progress in a number of internal initiatives. At a similar event seven months ago, there were clear emph[...]

  • Capgemini Bringing Hyper-Personalization to Financial Services

    Jun 27, 2023, by Andy Efstathiou

      Capgemini has partnered with Microsoft to develop and market a dynamic hyper-personalization offering for the financial services industry. This blog explores how hyper-personalization capabilities can be adapted to the unique needs of the financial services industry. Background Enterprises want to increase the personalization of their offerings to customers to increase CSAT an[...]

  • Atos’ Tech Foundations Accelerates its Transformation

    Jun 23, 2023, by Dominique Raviart

      Atos recently held its Capital Market Day for Tech Foundations. It is a year since the company announced its intention to spin off its high-growth units into a new company, Eviden, and keep its historic IT infrastructure services (and U.K. BPO capabilities) in an entity called Tech Foundations. Alongside the spin-off, Atos initiated a massive €1.1bn restructuring plan for Tech F[...]

  • Unisys Targeting Growth through AI, Automation & Analytics

    Jun 23, 2023, by John Laherty

      NelsonHall recently attended Unisys’ Analyst and Advisor Event 2023 in New York. The tagline for the event was ‘Imagination to Realization’ and reflective of the new Unisys branding. Mike Thomson, President, and COO, started the event with Unisys’ new NetZero Goal by 2030 and its vision to provide a single pane of glass for clients to manage their ESG and s[...]

  • Automation Anywhere Looks to Generative AI to Accelerate Automation

    Jun 20, 2023, by Mike Smart

      Automation Anywhere recently announced new capabilities for its platform powered by generative AI: Automation Co-Pilot for Business Users and for Automators, plus Document Automation. Here I take a look at these new capabilities and how they compare with those of other providers, and consider the wider implications of generative AI solutions for automation developers. Automation C[...]