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NelsonHall Blog

  • ADP Meeting of the Minds: Spotlight on HCM

    Apr 16, 2014, by Gary Bragar

    ADP is focused on growing its HCM business globally. Much of this growth will be organic. Accordingly, ADP is making investments across HCM including ADP Vantage, which has global record capability, and aiming to help organizations improve their employee engagement and talent management. ADP’s commitment to HCM is clearly evident by its April 10 announcement to spin-off its Dealer Servi[...]

  • Sopra To Acquire Steria to Grow International Presence and Expand into BPO

    Apr 08, 2014, by Dominique Raviart

    Sopra Group is to acquire Steria for an all-share transaction valuing Steria at €722m. The acquisition is presented as a merger of equals. Sopra's rationale for the acquisition includes: Expanding its geographical presence from France to the U.K., Germany and Norway Gaining a new service portfolio in BPO services and IM. Sopra is to launch a public exchange [...]

  • Great-West Moves into Second Place in DC Administration Market

    Apr 07, 2014, by NelsonHall Analyst

    In the last several months, Great-West Financial has undergone a major transformation, restructuring its DC administration business (Great-West Retirement Services) to provide a more holistic offering. While it’s clear that Fidelity dominates the DC administration market in terms of revenues, recordkeeping assets, and participants, it is a much tighter race thereafter.  Consequently,[...]

  • HCL Launches Enterprise Function as a Service to Support Financial Services Firms in Creation of Utility Models

    Apr 07, 2014, by John Willmott

    HCL has launched a service called EFaaS, Enterprise Function as a Service, to address reducing the operations costs of organizations through creation of specialized utilities. The service is initially targeted at capital markets firms, retail banks, and insurance companies and at the finance, procurement, HR, risk & compliance, legal and marketing functions. The EFaaS service has arise[...]

  • Atos Makes Bold Move with C&SI Reorganization: Prepares for Next Stage of Evolution

    Apr 04, 2014, by Dominique Raviart

    NelsonHall recently attended an Atos analyst summit which provided a follow-up to the 2014-6 three-year plan first outlined last November (see our blog “Atos Unveils 2016 Financial Objectives”). As a reminder, the financial targets for IT services are: 2014-2016 CAGR of 5% with half of this growth to come from acquisition A 100 to 200 bps improvement in adjusted operating margi[...]

  • Atos Managed Services: Strong Progress on Margin Improvement; Further Acquisition Will Be the Key to Future Growth

    Apr 03, 2014, by Rachael Stormonth

    NelsonHall recently attended an Atos analyst summit which provided a follow-up to the 2014-6 three-year plan first outlined last November (see our blog “Atos Unveils 2016 Financial Objectives”). As a reminder, the financial targets for IT services are: 2014-2016 CAGR of 5% with half of this growth to come from acquisition A 100 to 200 bps improvement in adjusted operating margi[...]

  • Ceridian Analyst Day: HR and Payroll in the Cloud: Spotlight on Dayforce

    Mar 25, 2014, by Gary Bragar

    Last week, NelsonHall attended Ceridian’s analyst event. Ceridian 2013 revenue excluding Comdata was ~$950m. Its cloud business generated ~$100m in revenue and is growing at ~35%.  Much of the focus of the event was on its Dayforce cloud HCM platform which provides: Payroll, including tax Benefits, e.g. annual enrollment Recruitment / talent, the most recent [...]

  • Computacenter Looks to Double Profitability, Grow IT Services Business

    Mar 24, 2014, by Dominique Raviart

    NelsonHall recently attended Computacenter's second ever analyst and advisor day.  The company highlighted recent achievements, its connection with hardware and software reselling and its immediate strategic priorities. CEO Mike Norris referred back to 2002 and the acquisition of Compaq by HP, which led to it losing a major source of revenues and[...]

  • Lockheed Martin Acquires German Airport Software Company Beontra

    Mar 18, 2014, by Rachael Stormonth

    Lockheed Martin (LMT) has acquired Beontra AG for an undisclosed sum to enhance its civil aviation capabilities. Headquartered in Karlsruhe, Germany, Beontra is a provider of integrated planning and demand forecasting tools for airports for traffic, capacity and revenue planning. It has 40 clients including Dubai, London Heathrow, Sydney, Copenhagen, Frankfurt, Schiphol and Munich airports. [...]

  • HP Enterprise Services: How it is Building its “Advise, Transform, Manage” Positioning

    Mar 11, 2014, by Rachael Stormonth

    NelsonHall recently attended an HP analyst summit in Boston, where our interest was focused on developments at HP Enterprise Services (HP ES). HP ES has room to breathe again, but the next few years will be at least as tough as the last two have been. Financial progress to date against turnaround program In its FY 2013 (ended October 31, 2013), the ‘Fix and Rebuild’ year of its t[...]

  • Capita-Led Consortium Selected by MoD as Preferred Bidder for £400m DIO Contract

    Mar 10, 2014, by Rachael Stormonth

    A Capita-led consortium has been selected by the U.K. Ministry of Defence (MoD) as preferred bidder for a ten-year contract with a potential LTV of £400m to be the strategic business partner to the Defence Infrastructure Organisation's (DIO, the MoD's property and services provider). Services to be provided by the consortium include manageme[...]

  • T-Systems Announces 2015+ Plan, Aiming for Higher Profitability and Revenue Growth

    Mar 06, 2014, by Dominique Raviart

    T-Systems' parent company, Deutsche Telekom, has announced its T-Systems 2015+ strategic plan. T-Systems 2015+ aims to increase the EBIT profitability of the company and help it resume organic growth by 2017.  Principles of T-Systems 2015+ rely on a change in it service portfolio mix: Stopping of unprofitable offerings Adoption of more standardized service offerings, which will[...]

  • Serco's Profits Decline Following its Annus Horribilis

    Mar 04, 2014, by NelsonHall Analyst

    Serco announced its 2013 results this week including: Revenue £4,288.1m up +5.6%, up +6.7% at constant currency (CC) Operating profit was £143.8m, a margin of 3.4%, down 330 bps The decline in profits was anticipated with a warning given by the company to this effect only a few weeks ago. In this period, Serco reported a net exceptional charge of £90.5m, reflecting p[...]

  • Infosys Launches Process Progression Model to Provide Common Reference Model for Process Transformation

    Feb 27, 2014, by John Willmott

    Infosys BPO has launched its Process Progression Model (PPM), a framework aimed at assessing current process maturity and providing a roadmap for process transformation. In particular, PPM acts a high level dashboard and common reference model for communicating with clients. Infosys PPM has been in active use with Infosys BPO clients for approximately 6 months, succeeding the company's &quo[...]

  • Infosys Awarded 5-Year F&A BPO Contract Renewal by Philips to Continue Transformation Journey

    Feb 27, 2014, by Rachael Stormonth

    Infosys has been awarded a five-year renewal through June 2019 of its F&A BPO contract with Philips. There is no significant change in contract scope or direction in the renewal, largely a recognition that Philips and Infosys are part way through a major program of change in the way that Philips carries out its finance and accounting operations, including a major change in Philips[...]

  • Capita Lands £325m Scottish SWAN Deal

    Feb 17, 2014, by Rachael Stormonth

    Capita has been awarded a nine-year, £325m framework contract to deliver the Scottish Wide Area Network (SWAN), a single public services network (PSN) for the use of all public service organizations within Scotland. Capita will be delivering the services in partnership with Updata. Around £110m of Capita's revenues will come from four clients that have already signed u[...]

  • NelsonHall Launches “Speed-to-Source” Vendor Evaluation Tool for RPO

    Feb 13, 2014, by Gary Bragar

    NelsonHall, the leading global BPO and IT outsourcing analyst firm, has today launched a new tool to assist Strategic Sourcing Managers in assessing vendor capability in Recruitment Process Outsourcing (RPO). The RPO tool is available to NelsonHall clients here and is also available for a limited period free-of-charge to strategic sourcing managers. The tool covers a number of RPO busin[...]

  • Webhelp Continues to Expand in Europe

    Feb 10, 2014, by NelsonHall Analyst

    Webhelp is to acquire SNT, a Netherlands based CMS vendor. SNT has 3,500 agents across eight sites in Europe with revenues of 77m. The combined company will be called Webhelp SNT following the acquisition which is to be completed in twelve months.  This acquisition will give Webhelp a significant Dutch presence and will bolster its global agent headcount to ~21,500, and increase its a[...]

  • Hartlepool Council Goes for a Safe Bet with ICT Partnership Award to Northgate PS

    Feb 10, 2014, by NelsonHall Analyst

    The new deal between Hartlepool Council and Northgate Public Services (PS) shows how old-style local authority partnership contracts can evolve. This, is a low risk deal for Hartlepool Council, unlike other local authority partnerships of yester-year that failed to deliver.  For a start, Northgate has provided the Council’s IT services since 2001 and it has already established a presenc[...]

  • Genpact: Slow Progress on Transformation Strategy in 2013 - Unveils Next Phase of Plan

    Feb 07, 2014, by Rachael Stormonth

    Genpact has just released Q4 and full year 2013 results. In terms of revenue performance, Q4 was back to double digit y/y growth, albeit at just 10.0%. Global Client revenues were up 13.3% y/y, but this the lowest Global Client growth rate for some time. Full year 2013 Global Client revenue growth of 16.4% was led by the BFSI, Life Sciences and Hi-Tech verticals. Q4 2013 operating margin was[...]

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