Last week, I attended and presented at Futurestep’s second annual client event, themed Talent Disruption: What’s Next? with clients attending from Asia Pacific, Europe and North America. Below is a round-up of the event’s main talking points. Key talent acquisition & retention challenges The following summarizes some of the key challenges presented by Futu[...]

  After several months of media speculation, Teleperformance officially announced yesterday an agreement to acquire Intelenet Global Services from the private equity Blackstone for a total consideration of $1bn. Boost for Indian market The deal will expand Teleperformance’s topline growth and have a positive impact of around +10% on the company’s earnings per share in[...]

  Tech Mahindra recently briefed NelsonHall on its new model-based testing (MBT) offering, Automated Test Assurance (ATA). To date, enterprises have shown interest in MBT technology, but take up has been low, partly because they had already invested in creating test cases and test scripts and were reluctant to make a further investment in creating a new a set of process models/diagrams[...]

  I recently attended IPsoft’s Digital Workforce Summit in New York City, an intriguing event that in some ways represented a microcosm of the challenges clients are experiencing in moving from RPA to cognitive automation. The AI challenge Chetan Dube loomed large over proceedings. IPsoft’s president and CEO was onstage more than is common at events of this type, chai[...]

  Pete Tiliakos reports from Cornerstone Convergence 2018 on topics including the talent management company’s strategy, latest product developments, and extreme focus on CX.[...]

  I recently attended the Capgemini Financial Services Industry Conference in London, also meeting up with several banks to learn more about where they are spending their digital services money, what they are looking for from digital projects, and where the market is headed. Bank demand for digital services has grown and matured over the past few years. In 2015 and 2016, IT services[...]

  Readers of the NelsonHall Quarterly Updates on Tech Mahindra over the last two years will be aware of initiatives that have taken place to turn around the LCC business it acquired, and also of recent investments such as a minority stake in Altiostar. This blog looks at some of the other sectors in which Tech Mahindra operates, and at some broad developments around service delivery. [...]

With increasing pressure on organizations to find the best hires, talent acquisition (TA) teams are continuing to grow. And as more Gen Zs are joining the workforce for the first time, so too are the latest generation of virtual assistants or chatbots. Here I look at the early careers and future prospects of Ari and Mya, two virtual assistants currently being used by TA vendors and corporate T[...]

NelsonHall recently attended Computacenter’s analyst summit in Hamburg, Germany, its first such event since 2014. Key takeaways are that the company is now focusing on portfolio consolidation and workplace services opportunities for Win10 migration, and on geographic expansion, specifically in the U.S. and Germany. Let's look at initiatives driving the evolution of Computacenter&r[...]

NelsonHall recently attended NIIT Technologies’ analyst and adviser event in London, and we were keen to get an update on developments at the company since the arrival of Sudhir Singh as CEO. We were aware that the last two quarters have seen a significant increase in the number of large deal signings (five, compared with two in H1 FY18), also that there have been a significant number of[...]

  As businesses today are increasingly operating at a global level, they face inherent complexity and compliance hurdles. Indeed, a recurring finding in NelsonHall’s annual payroll market analysis is that compliance is a key driver for organizations outsourcing payroll. And new regulatory directives such as GDPR are placing yet more compliance pressure on the HR and payroll leade[...]

  Now in its tenth year, Neeyamo is hitting its stride as a niche global HR services provider. I recently caught up with the company at its first U.S. analyst and advisor event for an update on its HR service lines. Strategic focus Neeyamo aims to ‘address the white spaces in HR technology and services’, including underserved markets and geographies. It positions itse[...]

  The banking industry is undergoing significant legal and operational transformation, including the move towards open banking, a regulatory requirement whereby banks open their platforms to third-parties for them to transact business with the banks’ customers and suppliers. Here I look at how Infosys, with its Finacle suite of solutions, is working with banks to support the tran[...]

  EdgeVerve, an Infosys Product subsidiary, this week announced a new blockchain-powered application for supply chain management as part of its product line. Nia Provenance is designed to address the challenges faced by organizations managing complex supply chain networks with multiple IT stacks engaged across multiple stakeholders. Here I take a quick look at the new application and i[...]

  When NelsonHall published the first crowdtesting vendor evaluation in the industry in 2017, it was striking to see how the main crowdtesting players had different strategies and were developing their services in different directions. And crowdtesting continues to surprise by bringing novelty to the testing service industry – an industry essentially based on process and, increas[...]

  In the past three years, testing service vendors have been looking at how to adopt more automation and apply AI to testing. Accenture, meanwhile, has been approaching things from a different angle, looking at how to test AI software itself rather than applying AI to the delivery of testing services. Here I look briefly at Accenture's approach to AI testing, which used a two-ph[...]

  For all the discussion in the blockchain solution industry around platform selection (are they choosing Fabric or Sawtooth? Quorum or Corda?), you’d be forgiven for thinking that every provider’s first stop is the open-source infrastructure shelf. But the reality is that blockchain is more a concept than a fixed architecture, and the platforms mentioned do not encomp[...]

  For many years, the telecoms sector has been the dominant market for customer experience (CX) services providers. However, over the last few years, consolidation, flat performance, decreasing margins caused by market saturation, new digital models and competitors, and unfavorable regulations (e.g. Eurotariff) have eroded the significance of the telecoms sector for CX services provide[...]

  Is your organization already struggling to find the best talent? If so, put yourself in the shoes of a candidate for a moment. Take a look at your organization’s employer branding on your website and social media pages. Do you think candidates would be impressed? Hopefully yes, but many organizations’ employer branding leaves a lot to be desired. Appealing to all possi[...]

  Pete Tiliakos, Principal HR Technology & Services Analyst, talks about his recently completed global research project on ‘Next Generation HCM Technology’, which features analysis of 18 cloud-based HCM platforms from 16 leading vendors.[...]