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NelsonHall Blog

  • HR Predictions 2023: Learning

    Feb 01, 2023, by Nikki Edwards

      In 2022, timely digital learning became the accepted norm, along with personalized learning using delivery methods based on the latest advances in learning tech and services. Before the pandemic, learning was a target for wholesale budget cuts during a time of economic uncertainty. With ongoing talent and skills shortages, 2023 will likely see some organizations de-prioritize lear[...]

  • Concentrix B2B Sales Empowering Mid-Market Revenue Generation with High-Impact Interactions

    Jan 30, 2023, by Ivan Kotzev

      Revenue generation services are the fastest growing LOBs within CX outsourcing at over 9% CAAGR through 2026 globally (NelsonHall forecast). While the focus of most new revenue generation programs is on the consumer space, enterprise and mid-market client onboarding, sales, and retention are also becoming highly promising areas and the next growth engine for the leading CX services p[...]

  • HR Predictions 2023: Recruitment

    Jan 24, 2023, by Nikki Edwards

      The last three years has been a period of rapid transformation for Talent Acquisition (TA), culminating in a new era of work. And in 2023, organizations face challenges such as a shrinking global workforce, skills shortages, and new workforce/workplace expectations. Alongside, broader business survival challenges (navigating an economic recession, availability of resources/supplies, [...]

  • BT Merges Global & Enterprise Units to Simplify GTM and Save Costs

    Jan 13, 2023, by Eric Levine

      A New Focused Division  BT has announced the merger of its two ICT services units, Global and Enterprise, into a new division, BT Business. The new division will have pro-forma revenues of £8.5bn and an EBITDA of £2bn. The current CEO of Global will lead BT Business. With this move, BT wants to unify its B2B market and focus its capabilities on connectivity, u[...]

  • Tata Elxsi sees the Metaverse as the Evolution of AR in the Next Decade

    Jan 10, 2023, by Dominique Raviart

      We recently talked to Tata Elxsi, the engineering and R&D services vendor headquartered in Bangalore, India. We discussed where the adoption of AR/VR is currently among enterprises, how the metaverse differs from AR/VR, and which B2B use cases enterprises will prefer in the short to medium term. The current demand for virtual reality (VR) is primarily driven by the gaming indu[...]

  • Cognizant Drives Salesforce Marketing Cloud Specialization with Lev

    Jan 06, 2023, by Dominique Raviart

      We recently talked to Cognizant about its Salesforce Marketing Cloud capabilities. Within the Salesforce portfolio, Marketing Cloud, along with Commerce Cloud, is a high-potential product that will eventually outgrow the more mature Sales and Service Clouds. More than any other Salesforce product, Marketing Cloud has grown through M&A, notably ExactTarget (that came with B2B m[...]

  • The Future of Process Discovery & Mining: 2023 and Beyond

    Jan 05, 2023, by Mike Smart

      Process discovery and mining platforms, which examine organizations’ process data as part of transformation initiatives, have become an increasingly critical part of process automation and reengineering journeys. Here I look at what to expect in the process discovery and mining space in 2023 and beyond. Continuous Monitoring Traditionally we have seen COEs use process [...]

  • 2023: The Beginning of CX Services Disruption?

    Dec 21, 2022, by Ivan Kotzev

      As we end a relatively successful and dynamic 2022 for CX services, here’s a look at some developments we expect in the new year. CX services market is slowing down The CX services market had a strong CY 2022, with most top 10 players registering high single-digit organic growth in Q3. The macroeconomic headwinds already started to impact the second half of 2022, with inc[...]

  • Infosys Bullish about Europe

    Dec 14, 2022, by Rachael Stormonth

      We recently attended Infosys’ EMEA CONFLUENCE flagship client event and found the company quietly bullish about recent and projected performance in the region. Europe remains a growth market for Infosys Salil Parekh made it clear some years ago that he wanted to grow Infosys’ business in Europe, and the results are there to see. Europe now accounts for [...]

  • Cigniti Develops iNSta on Automated Script Creation & Maintenance with High Potential

    Dec 12, 2022, by Dominique Raviart

      Software testing continues to be an industry of contrasts: the primary activity, functional testing, remains a human-intensive activity, despite the accelerated adoption of continuous testing (i.e., bringing functional automation as part of DevOps). But testing has also grown in a highly specialized set of activities, earning the name of Quality Engineering (QE), ranging from supp[...]

  • AI FinTech: What to Expect in 2023

    Dec 09, 2022, by Andy Efstathiou

      2022 has been a very strong year for IT services firms delivering cloud, digital, and AI services to the financial services industry. 2023 looks to be a very different year for these vendors as they are finding it difficult to hire skilled resources, find clients able to fund new large projects, and partner in strategic growth areas. Successful BFS technology consultants will need to[...]

  • IBM Consulting Strengthening Partnerships to Drive Cognitive & Cloud Consulting Growth

    Dec 08, 2022, by Rachael Stormonth

      IBM Consulting recently held its first analyst and advisor event in Europe since IBM’s spin-off of its Global Technology Services infrastructure business (now Kyndryl) and the renaming of the former IBM Global Business Services division to IBM Consulting just over a year ago. When IBM had announced its intended spin-off of the GTS division in October 2020, new CEO Arvind Kri[...]

  • TCS Looking to Accelerate Revenue Growth to $50bn

    Nov 28, 2022, by Rachael Stormonth

      In its Q3 FY22, TCS delivered its sixth consecutive quarter of organic growth around the 15% mark. Despite the uncertain macroeconomic background, TCS has a strong pipeline for at least the next two quarters and has yet to see any softening in the market. For example, it was expecting some softening in Europe in the September quarter but instead achieved both increased revenue growth[...]

  • ValueMomentum Continues to Invest in Continuous Testing & Shift-Right

    Nov 24, 2022, by Dominique Raviart

      We recently talked to ValueMomentum about its QE approach to product-centric development and testing. The company is helping its insurance clients improve the quality of their applications using agile best practices and DevOps tools. In support of this, ValueMomentum has refreshed its automation approach and created a continuous testing platform articulated around design (shift-left)[...]

  • SD Worx Maintains Strong Pan-European HR Growth & Targets Further Expansion

    Nov 18, 2022, by Elizabeth Rennie

      Last month, NelsonHall participated in the SD Worx Analyst Day, which included an update on key milestones since Kobe Verdonck took the reins as CEO in September 2019. The last three years have seen SD Worx supercharge its European growth and intensify its focus through achieving: Geographic expansion from 10 to 23 countries in Europe, where it utilizes its own IP in 17 of thes[...]

  • TCS Deploys SRE Services to Cloud Application Testing

    Nov 14, 2022, by Dominique Raviart

      TCS recently briefed NelsonHall on its approach to site reliability engineering (SRE) in the context of quality engineering (QE). SRE emerged almost a decade ago as part of the shift-right move, targeting production environments beyond traditional IT infrastructure activities such as services desk and monitoring activities. While no definition of SRE has fully emerged, TCS points [...]

  • NTT DATA to Acquire Apisero to Double its Salesforce Practice

    Nov 10, 2022, by Dominique Raviart

      We recently talked to NTT DATA about its pending acquisition of Apisero, announced last month. NTT DATA has been through significant changes recently with its merger with NTT Ltd. NTT Ltd. grouped a wide range of network and connectivity services, hardware and related services, data center hosting, IT infrastructure services, and resales. The resulting NTT DATA is now a giant with[...]

  • Conduent Launches FastCap to Improve Clients' Working Capital

    Nov 03, 2022, by Rachael Stormonth

    Conduent has launched FastCap to assist organizations in improving their working capital. FastCap is offered as a managed service leveraging its subject matter expertise in accounts payable and procurement and applying a set of tools (both proprietary and third party). These tools research and analyze large data sets, including accounts payable (AP) invoices, procurement spend data, and contr[...]

  • Tech Mahindra’s Allyis Acquisition Driving Content Transformation Services

    Oct 27, 2022, by Ivan Kotzev

      In January 2022, Tech Mahindra acquired BPS provider Allyis. Allyis offers digital experience, cloud, AI, & engineering, data & analytics, and technical support services and has actively built trust and safety, content moderation, and content enhancement services. The deal complements Tech Mahindra's strategy over the last seven years to acquire and expand into experience[...]

  • Infosys Structures its Sustainability Engineering Portfolio

    Oct 27, 2022, by Dominique Raviart

      We recently talked to Infosys about how its Engineering and R&D services portfolio addresses sustainability and the circular economy, given the strong client interest in sustainable product design. Infosys has accordingly evolved its sustainability engineering offerings from a series of capabilities into a portfolio that is articulated along three product lifecycle phases: des[...]

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