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NelsonHall Blog

  • Unisys Targeting Growth through AI, Automation & Analytics

    Jun 23, 2023, by John Laherty

      NelsonHall recently attended Unisys’ Analyst and Advisor Event 2023 in New York. The tagline for the event was ‘Imagination to Realization’ and reflective of the new Unisys branding. Mike Thomson, President, and COO, started the event with Unisys’ new NetZero Goal by 2030 and its vision to provide a single pane of glass for clients to manage their ESG and s[...]

  • Automation Anywhere Looks to Generative AI to Accelerate Automation

    Jun 20, 2023, by Mike Smart

      Automation Anywhere recently announced new capabilities for its platform powered by generative AI: Automation Co-Pilot for Business Users and for Automators, plus Document Automation. Here I take a look at these new capabilities and how they compare with those of other providers, and consider the wider implications of generative AI solutions for automation developers. Automation C[...]

  • Conduent Leveraging a CX Approach to HR Services

    Jun 13, 2023, by Elizabeth Rennie

      In the HCM technology and HR services market, delivering a rich employee experience is often associated with having the most user-friendly UI, seamless digital processes (zero touch) with field validations and single-point-of-entry to ensure high quality data. As discussed in NelsonHall’s recently published Cloud HR Transformation report, the next frontier of employee experienc[...]

  • Sustainability in Procurement: Mainstream Adoption Within Sight

    Jun 09, 2023, by Vaibhav Wardhan

      In our recent discussions with suppliers about procurement transformation, a recurring topic was how the procurement function can help organizations meet their sustainability goals. While sustainability has become an integral business theme for organizations, many recognize they have much to do over the next few years. This blog looks at the current state of sustainability in procure[...]

  • IBM Converging Risk Scores to Optimize Cybersecurity Offering

    Jun 09, 2023, by Mike Smart

      NelsonHall recently attended an IBM Security analyst day in London. This covered recent developments such as IBM’s acquisition of Polar Security on May 16th to support the monitoring of data across hybrid cloud estates, and watsonx developments to support the move away from rule-based security. However, a big focus of the event was the subject of risk. For the last few years[...]

  • IT Services Firms Turn to Portfolio Selectivity

    Jun 08, 2023, by Dominique Raviart

      The IT services industry has entered a new growth cycle, with increased emphasis on portfolio management and vendors increasingly divesting their low-growth, low-margin businesses. IBM was an early example of this trend with its Kyndryl spin-off. Several of its competitors are also following this pattern, including Atos. At the same time, in the Nordics, Tietoevry will go one step[...]

  • How Capgemini is Tackling Transition to T+1 Capital Market Settlements

    May 15, 2023, by Andy Efstathiou

      The securities industry is moving towards shorter settlement cycles to reduce risk and increase efficiency. The last reduction in settlement windows in the U.S. was in September 2017 when settlements moved from T+3 (three-day settlement) to T+2. In February 2023, the U.S. SEC announced that all companies trading securities on U.S. exchanges needed to move to T+1 settlement by May 28,[...]

  • WNS’ as-a-service Loan Origination Helps Address Cost & Volume Issues

    May 09, 2023, by Andy Efstathiou

      The lending business is highly cyclical due to its sensitivity to interest rates, economic cycles, and capital availability to fund loans. According to the Mortgage Bankers Association, these factors are currently driving down mortgage originations, which have fallen 60% y/y in the U.S. in Q4 2022. The decline in originations pressuring the margins of this high-cost activity is th[...]

  • Teleperformance on the Offensive with Plan to Acquire Majorel

    May 05, 2023, by Ivan Kotzev

      In the last week of March, Teleperformance made two significant announcements. The first was the planned acquisition of 100% of Majorel shares for a total consideration of €3bn, including €1bn of Teleperformance shares in exchange. The transaction will create a company with $12bn in annual revenue (end of 2023 estimate). The second statement came during the Q1 results, wher[...]

  • Conduent Doubles Down on Travel for CX Services Growth

    Apr 26, 2023, by Ivan Kotzev

      Travel and hospitality are among the fastest-growing CX services sectors in 2023, with the market recovering to pre-pandemic levels. However, while vendors and clients are trying to adapt to the increased demand, they face higher costs, changing customer requirements, and more IROPs. In February, Conduent was awarded a CX services contract by Virgin Atlantic to manage rebookings a[...]

  • Financial Institutions Using IA to Deliver Greater Operational Agility

    Apr 14, 2023, by Andy Efstathiou

      In the financial services industry, there was an initial expectation that demand for intelligent automation (IA) would fall off as clients changed platforms and moved to a microservices architecture. Instead, the application of IA in financial services has grown rapidly. The initial evidence from my current study shows that despite challenges deploying the technology effectively, the[...]

  • Financial Industry Driven to Transform Operational Delivery to as-a-service

    Apr 06, 2023, by Andy Efstathiou

      NelsonHall recently completed a market assessment and forecast report on Transforming Financial Services with Cloud, SaaS, and BPaaS Services. It reveals that the financial services industry is responding to the industrialization of cloud services from hyperscalers and IT services vendors by transforming its platforms to microservices architectures and then moving them to the cloud. [...]

  • Qualitest Acquires Q Analysts to Address Emerging ‘AI-infused Device’ Market

    Apr 05, 2023, by Dominique Raviart

      We recently talked to Qualitest about its latest acquisition, Q Analysts, its sixth since 2019. Qualitest has been on an accelerated transformation journey under the ownership of PE BridgePoint. Q Analysts further strengthens Qualitest’s capabilities in next-gen digital QA, with expertise in testing AI-based devices such as AR/VR/MR headsets and generating data for training AI [...]

  • Concentrix Combines with Webhelp, Intensifying CX Services Competition

    Mar 31, 2023, by Ivan Kotzev

      This week, Concentrix announced the planned acquisition of Webhelp in the largest CX services deal yet. The total transaction value for Concentrix is $4.8bn in the form of cash, stock, and a seller note for 100% of Webhelp. Upon closing the deal by the end of the year, Concentrix shareholders will own ~78% of the combined company, with Webhelp shareholders ~22%. Number 1 CX servic[...]

  • HR Analytics Takes Center Stage at the 2023 ADP Meeting of the Minds

    Mar 28, 2023, by Jeanine Crane-Thompson

      The week of March 13, the 2023 ADP Meeting of the Minds (MOTM) Conference saw more than 3,000 participants descend upon downtown Atlanta. ADP leaders, guest speakers, and clients shared data and insights on industry trends, economic forecasts, and the overall health and direction of the human capital industry. At a high level, six economic trends are reshaping the global labor mar[...]

  • Enterprises Must Ramp Cognitive & Self-Healing IT Infrastructure Management to Drive NoOps Environments

    Mar 17, 2023, by John Laherty

      NelsonHall recently completed an in-depth analysis of cognitive & self-healing IT infrastructure management services, researching the capabilities of leading IT services vendors and the requirements of their clients. This blog looks at the investments vendors need to make to meet client demand, and how the market will evolve over the next 12 to 18 months. While there is an inc[...]

  • HR Predictions 2023: Learning

    Feb 01, 2023, by Nikki Edwards

      In 2022, timely digital learning became the accepted norm, along with personalized learning using delivery methods based on the latest advances in learning tech and services. Before the pandemic, learning was a target for wholesale budget cuts during a time of economic uncertainty. With ongoing talent and skills shortages, 2023 will likely see some organizations de-prioritize lear[...]

  • Concentrix B2B Sales Empowering Mid-Market Revenue Generation with High-Impact Interactions

    Jan 30, 2023, by Ivan Kotzev

      Revenue generation services are the fastest growing LOBs within CX outsourcing at over 9% CAAGR through 2026 globally (NelsonHall forecast). While the focus of most new revenue generation programs is on the consumer space, enterprise and mid-market client onboarding, sales, and retention are also becoming highly promising areas and the next growth engine for the leading CX services p[...]

  • HR Predictions 2023: Recruitment

    Jan 24, 2023, by Nikki Edwards

      The last three years has been a period of rapid transformation for Talent Acquisition (TA), culminating in a new era of work. And in 2023, organizations face challenges such as a shrinking global workforce, skills shortages, and new workforce/workplace expectations. Alongside, broader business survival challenges (navigating an economic recession, availability of resources/supplies, [...]

  • BT Merges Global & Enterprise Units to Simplify GTM and Save Costs

    Jan 13, 2023, by Dominique Raviart

      A New Focused Division  BT has announced the merger of its two ICT services units, Global and Enterprise, into a new division, BT Business. The new division will have pro-forma revenues of £8.5bn and an EBITDA of £2bn. The current CEO of Global will lead BT Business. With this move, BT wants to unify its B2B market and focus its capabilities on connectivity, u[...]

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