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Movate Moves Aggressively to Capture Generative AI Opportunities
Jul 17, 2023, by Ivan KotzevThe opportunities and applications of generative AI are the most pressing topics for IT and CX managers alike. Movate is moving aggressively in the space by developing a set of offerings and platform accelerators and then piloting with enterprise brands to gain first-mover advantage. I spoke with Movate last week to discuss their generative AI journey and the first business outcomes [...]
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CSS Corp Rebrands as Movate & Positions OnDemand Work as Key Value Driver
Sep 20, 2022, by Ivan KotzevIn September 2022, CSS Corp announced a new name and brand identity: Movate. "Movate" promotes the company's commitment to achieving outcomes for its clients and co-innovating with them. The brand signifies Momentum and Innovation, the two core themes for the company. A key part of Movate's innovation framework is flexible gig work and work-from-anywhere delivery. I[...]
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Shifts in Mobility are Reshaping CX: CSS Corp’s SMART Mobility Practice
May 12, 2021, by Ivan Kotzev2020 further accelerated transformative trends in the mobility space. Changes include electric vehicle adoption and the shift to mobility as a service and mobility on demand. Auto manufacturers, car rental firms, ridesharing providers, and public transport operations are all responding to this new market and, in support, the underlying model is changing from product to service to cus[...]
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CSS Corp Launches Digital Assurance to Bring Automation to UX Testing
Sep 03, 2020, by Dominique RaviartWe recently talked with CSS Corp about its investments in QA, in particular its new Digital Assurance offering. Digital Assurance targets UX QA, an area that has not had the attention it deserves. Clients have prioritized investment in continuous testing & automation While many large organizations have devoted considerable time and effort to continuous testing and func[...]
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Supercharged Technical Support: Augmented Reality with CSS Corp’s KYRA
May 18, 2020, by Ivan KotzevIn a new social distancing world, most traditional face-to-face customer service tasks have had to digitize quickly. This trend is not new, but for some processes, it required the adoption of emerging technology and different operational models. A prime example is customer premise visits by engineers for equipment installations, parts replacement, and technical support. For several y[...]
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Indian-Delivered IT Services in 2020: Innovation in Many Forms
Mar 26, 2020, by NelsonHall AnalystNelsonHall was recently invited to present at NASSCOM Technology & Leadership Forum 2020, one of my last foreign trips for some time, I suspect. While in India, in addition to presenting, participating on panels and conducting interviews, we had an opportunity to sit down with leaders from across the IT services landscape as well as venture beyond the Grand Hyatt Mumbai to delive[...]
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CSS Corp Addresses Commercial Challenges of Cognitive CX Transformation
Nov 25, 2019, by Ivan KotzevOne of the main challenges facing front-office automation projects is the adoption of commercial terms protecting the interests of both clients and CX services providers. In an industry dominated by traditional per FTE and per hour/minute pricing, to be successful, end-to-end digital transformation requires significant initial investments, new KPIs, a stake from the vendor, and a lon[...]
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Enabling CX Digitalization: A Look at CSS Corp's Yodaa
Dec 20, 2018, by Ivan KotzevIn this vlog Ivan Kotzev looks at CSS Corp’s digital experience suite Yodaa and how it unifies the company’s analytics, automation, and multichannel tools and models for digitalizing support.[...]
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CSS Corp’s Contelli Automation Platform Driving Improvements in Enterprise Network Management
Jan 11, 2018, by NelsonHall AnalystAs 2018 begins, the RPA sector is starting to produce more segment specialists from within its vendor base. Whereas just two years ago the sector was still finding its footing in addressing common back- and front-office application automation, enterprise customers today have the luxury of building best-of-breed solutions that often incorporate two or more vendors working in concert t[...]
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CSS Corp Aiming to Automate Accessibility Testing
Nov 17, 2017, by Dominique RaviartCSS Corp recently briefed NelsonHall on the work it does around accessibility testing in the U.S. and about a suite of three accelerators it recently introduced for meeting the requirements of the U.S. American Disability Act (ADA) of 2010. What Is ADA? One of the aims of ADA is to make documents, websites and mobile apps more accessible to people suffering from visual, movemen[...]
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Transforming a Contact Center to a Profit Center: CSS Corp Client Study
Oct 30, 2017, by Ivan KotzevPost-sales support functions are typically cost centers: large, labor-intensive operations with significant overheads and no financially attributable benefit to the bottom line. This environment is changing, with organizations gradually understanding the revenue generation opportunities in support services such as technical support and afterlife maintenance. I recently had a co[...]
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Virtual Assistant I Am! CSS Corp Looks to Yodaa
Jun 12, 2017, by Ivan KotzevThe idea that the future model of customer experience includes a high level of automation is already widespread. A whole ecosystem of developers and vendors is catering to an emerging mass market of bots and virtual assistants. And users and brands are discovering more applications of automated support over text and voice as bot libraries grow rapidly. While the learning curve for users is [...]
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CSS Corp: Focused on Automating Enterprise Cloud Adoption for Consumer-Facing Clients
Mar 15, 2017, by NelsonHall AnalystCSS Corp. is a privately held Milpitas, CA-headquartered IT services and tech support vendor that NelsonHall estimates had revenues approaching $200m in FY16. The company has a new leadership team, many of whom are ex-Infosys, and it is now looking to expand beyond its core technical support offerings into the growing digital transformation and cloud migration market. CSS Co[...]
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CSS Corp Chennai: Focused on Premium Technical Support & Agent Advancement
Oct 25, 2016, by Vicki JenkinsNelsonHall recently visited CSS Corp’s contact center in Chennai, India to learn more about its operations and its current focus on developing its premium technical support services. The center opened in July 2010, supports 28 clients (primarily in the high tech and telecoms sectors), and has ~2,200 employees providing customer care, technical support, premium technical support[...]
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CSS Corp’s Enterprise Product Lifecycle Support: Integrating CX with Product Development
Sep 15, 2016, by Ivan KotzevThe explosion of connected devices and IoT products promises a greater volume of technical support interactions and increased customer demand for proactive and always-on assistance through the lifecycle of a product. In turn, these requirements force customer experience (CX) providers to be involved with the product manufacturers at new levels, participating in development and testing, sales g[...]
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