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Enterprises Utilizing AI to Drive Business Outcomes from Cognitive & Self-Healing IT Infrastructure
Apr 11, 2025, by John LahertyNelsonHall recently completed an in-depth analysis of cognitive & self-healing IT infrastructure management services, researching the capabilities of leading IT services vendors and the requirements of their clients. This blog looks at the investments vendors need to make to meet client demand and how the market will evolve over the next 12 to 18 months. Enterprises utilize co[...]
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Infosys Shares Best Practices in Applying GenAI to QE
Apr 02, 2025, by Gaurav ParabThe QE/testing industry has quickly adopted GenAI, and the nature of GenAI use cases has significantly changed in the last 18 months. Initially, the industry went through a discovery phase, identifying how to use LLMs for QE. The first GenAI use cases were test authoring (generating test scenarios from user stories/requirements, test cases, and test scripts), test data management, an[...]
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Infosys’ Strategy & Tactics for Achieving AI Goals
Oct 01, 2024, by Andy EfstathiouAt its recent thought leadership forum, Confluence 2024, Infosys set out its roadmap for achieving a leadership position in AI services. Despite the hype in the marketplace, Infosys finds its clients are taking a thoughtful approach to implementing AI. Clients want to carefully evaluate the realistically achievable ROI if they bring a project to full operational deployment. Once t[...]
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Infosys Delivering Financial Services Ops Transformation with AI-First Strategy
Mar 14, 2024, by Andy EfstathiouNelsonHall recently attended the Infosys U.S. Analyst Day in Dallas, the theme of which was “Being AI First”. It demonstrated clear progress since last year’s conference in Infosys’ thinking and approach to the critical steps for effective implementation and operational deployment of AI. Key components of AI-led operational transformation Infosys and its[...]
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Enterprises Must Ramp Cognitive & Self-Healing IT Infrastructure Management to Drive NoOps Environments
Mar 17, 2023, by John LahertyNelsonHall recently completed an in-depth analysis of cognitive & self-healing IT infrastructure management services, researching the capabilities of leading IT services vendors and the requirements of their clients. This blog looks at the investments vendors need to make to meet client demand, and how the market will evolve over the next 12 to 18 months. While there is an inc[...]
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Infosys Bullish about Europe
Dec 14, 2022, by Rachael StormonthWe recently attended Infosys’ EMEA CONFLUENCE flagship client event and found the company quietly bullish about recent and projected performance in the region. Europe remains a growth market for Infosys Salil Parekh made it clear some years ago that he wanted to grow Infosys’ business in Europe, and the results are there to see. Europe now accounts for [...]
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Infosys Structures its Sustainability Engineering Portfolio
Oct 27, 2022, by Dominique RaviartWe recently talked to Infosys about how its Engineering and R&D services portfolio addresses sustainability and the circular economy, given the strong client interest in sustainable product design. Infosys has accordingly evolved its sustainability engineering offerings from a series of capabilities into a portfolio that is articulated along three product lifecycle phases: des[...]
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Enterprises Must Expedite Hybrid Multi-Cloud Initiatives to Drive Business Outcomes
Aug 11, 2022, by John LahertyNelsonHall recently completed an in-depth analysis of end-to-end cloud infrastructure management services, in which we spoke to multiple leading IT services vendors and their clients. This blog looks at some of the key themes from this research, the investments vendors need to make to meet client demand, and how the market will evolve over the next 12 to 18 months. There is an inc[...]
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Infosys Cobalt Cloud Focuses on Transformation, Security & Sustainability
May 16, 2022, by Dominique RaviartNelsonHall recently attended the ‘Infosys Cobalt World Tour’ conference in New York and, as the world begins to open up again, it was great to engage with Infosys executives face-to-face. Infosys presented its Cobalt Cloud strategy and use cases to increase awareness of the benefits to the marketplace and highlighted that its cloud approach is focused on achieving busi[...]
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Infosys Positioning to Drive End-to-End Sustainability for Clients
Sep 28, 2021, by John LahertyWe recently spoke with Infosys on its sustainability strategy, where its philosophy is to ensure its business, clients' businesses, and ecosystems are all sustainable. It approaches sustainability at the enterprise level across Environment, Social, and Governance (ESG) dimensions. Infosys started its sustainability journey in 2008 and says it became carbon neutral in 2020, som[...]
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Infosys Brings Managed Services to Digital Manufacturing
Sep 01, 2021, by Dominique RaviartThe world of OT has been consulting-centric in recent years. Although their focus on digital manufacturing and IoT opportunities has intensified, enterprises have typically engaged their IT services partners mostly for use case identification, PoCs and pilot projects. Large-scale build projects have been uncommon. But the pandemic has put digital manufacturing firmly at the top of[...]
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Infosys’ Toolbox to Accelerate Banks’ Enterprise Journeys to the Cloud
Jun 22, 2021, by Andy EfstathiouBanks are accelerating their move to the cloud to respond to the pandemic, enable greater operational agility to reduce time to market, and develop open banking capabilities. At the same time, performance dispersion (the operational variance across institutions within the industry) has increased significantly. Cloud delivery can change operational performance and hyperscale busine[...]
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Navigating AI-Based Quality Assurance Automation with Infosys
Jun 10, 2021, by Dominique RaviartWe recently talked to Infosys Validation Solutions (IVS), Infosys’ quality assurance unit, and discussed its continued investment in AI to automate testing and validate chatbots and AI models. AI-Based Analytics from Test Case and Defect Data The primary AI use cases in QA are around analytics: QA and development produce a vast amount of data that can be used for guiding [...]
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The Three-Headed Challenge of SAP ERP Cloud Migration Services
Mar 02, 2021, by NelsonHall AnalystAs we have previously written, cloud services overall are poised to be the fastest growing area of IT services in 2021. The changing nature of cloud adoption, from non-production and non-critical applications to core business applications means that SAP environments will be no exception. In our recently published SAP Cloud Migration Services market analysis, NelsonHall estimates d[...]
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Infosys McCamish Life & Annuities Platforms Combining Depth of Policy Coverage & Breadth of Customer Experience
Nov 20, 2020, by John WillmottFor some time, life & annuities carriers have suffered from a multitude of legacy platforms, with each implemented to handle a particular style of product that was either not handled by its predecessor or was added through the acquisition of a set of blocks from another carrier. The resulting stable of platforms has always been expensive to maintain. In recent years, this has bee[...]
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Infosys Creates Cobalt Cloud Community to Support Hybrid Multi-Cloud Adoption
Nov 17, 2020, by John LahertyAs clients begin to adapt to the new normal post-Covid-19, we see a paradigm shift in the approach to cloud adoption. Previously cloud adoption was driven mainly by cost reduction and improved agility; the trend is now toward market responsiveness, personalized experiences, real-time insights, innovating at scale, expanding into new markets, and launching new products and services. C[...]
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Infosys BPM’s $1bn Milestone & Future Trajectory
Jun 05, 2020, by Rachael StormonthInfosys BPM has reached its 18th birthday, in many cultures the age of maturity, achieving a major milestone of $1bn in annual revenues. Infosys BPM today is a very different company from its birth in 2002 when it was set up as a JV in India with Citibank, and there have been some significant developments in the last couple of years. We recently caught up with Infosys BPM CEO Anantha Radhak[...]
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Infosys Helps Utilities Navigate the Impact of COVID-19
May 13, 2020, by John LahertyAs with all industries, utility companies are responding to the ever-changing requirements related to COVID-19. In this short blog, we take a look at the macro and value chain impacts of COVID-19 on the utilities industry, how utilities are adjusting their business and IT priorities, and how Infosys is supporting utilities in their ongoing response. Macro-level and value chai[...]
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Infosys Shifts its QA Portfolio in a Post COVID-19 World
Apr 16, 2020, by Dominique RaviartWe recently talked to Shishank Gupta, the practice head of Infosys Validation Services (IVS), about how the practice is adapting to the COVID-19 pandemic and ensuing economic crisis. Of course, the initial focus has been on employee health, helping clients, and enabling its employees to work from home, getting access to tools, applications, and connectivity. The QA practice i[...]
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Indian-Delivered IT Services in 2020: Innovation in Many Forms
Mar 26, 2020, by NelsonHall AnalystNelsonHall was recently invited to present at NASSCOM Technology & Leadership Forum 2020, one of my last foreign trips for some time, I suspect. While in India, in addition to presenting, participating on panels and conducting interviews, we had an opportunity to sit down with leaders from across the IT services landscape as well as venture beyond the Grand Hyatt Mumbai to delive[...]
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