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Blog posts by Rachael Stormonth

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  • Capita-Led Consortium Selected by MoD as Preferred Bidder for £400m DIO Contract

    Mar 10, 2014, by Rachael Stormonth

    A Capita-led consortium has been selected by the U.K. Ministry of Defence (MoD) as preferred bidder for a ten-year contract with a potential LTV of £400m to be the strategic business partner to the Defence Infrastructure Organisation's (DIO, the MoD's property and services provider). Services to be provided by the consortium include manageme[...]

  • Infosys Awarded 5-Year F&A BPO Contract Renewal by Philips to Continue Transformation Journey

    Feb 27, 2014, by Rachael Stormonth

    Infosys has been awarded a five-year renewal through June 2019 of its F&A BPO contract with Philips. There is no significant change in contract scope or direction in the renewal, largely a recognition that Philips and Infosys are part way through a major program of change in the way that Philips carries out its finance and accounting operations, including a major change in Philips[...]

  • Capita Lands £325m Scottish SWAN Deal

    Feb 17, 2014, by Rachael Stormonth

    Capita has been awarded a nine-year, £325m framework contract to deliver the Scottish Wide Area Network (SWAN), a single public services network (PSN) for the use of all public service organizations within Scotland. Capita will be delivering the services in partnership with Updata. Around £110m of Capita's revenues will come from four clients that have already signed u[...]

  • Genpact: Slow Progress on Transformation Strategy in 2013 - Unveils Next Phase of Plan

    Feb 07, 2014, by Rachael Stormonth

    Genpact has just released Q4 and full year 2013 results. In terms of revenue performance, Q4 was back to double digit y/y growth, albeit at just 10.0%. Global Client revenues were up 13.3% y/y, but this the lowest Global Client growth rate for some time. Full year 2013 Global Client revenue growth of 16.4% was led by the BFSI, Life Sciences and Hi-Tech verticals. Q4 2013 operating margin was[...]

  • CSC Q3 FY 2014 Results: Progress on Cost Take Out and Portfolio Development in FY 2014; Looking for Growth in Commercial Businesses in FY 2015

    Feb 04, 2014, by Rachael Stormonth

    This was another quarter of margin expansion for CSC, across all three reporting segments, driven primarily by cost takeout efforts, which have been huge. And cash flow is improving: FCF guidance for the full year has been revised upwards to ~$600m. FY 2014 has also been a year of rebuilding the portfolio, with partnerships a key element. FY 2015 will be a year when we should begin to see growt[...]

  • Xerox Services Q4 2013 Results: Needs to Improve Margin In 2014

    Jan 24, 2014, by Rachael Stormonth

    Xerox Services financial performance in Q4 and full year 2013 had some clear positives. Looking at signings: Full year 2013 signings were up 20%, with BPO and ITO renewal rate at 92%, above the target range of 85% to 90% and 7 points higher than 2012. And new business signings was up 9% in BPO and up and up 23% in Document Outsourcing (DO) In Q4 2013, overall signings TCV was flat y/y w[...]

  • Wipro Q3 FY14 Results: Making Progress, But Is it Catching Up?

    Jan 17, 2014, by Rachael Stormonth

    Wipro results this quarter show an ongoing improvement: topline growth is continues to improve and operating margin is the highest it has been for two years. Clearly, it still has a way to go to catch up with Indian growth rates (NASSCOM guided on 14% this FY), let alone with TCS. This quarter, Wipro achieved an operating margin of 23% and $101m in y/y topline growth; TCS achieved an operating mar[...]

  • TCS Q3 FY14 Results: TCS Continues to Pull Ahead - What are Its Growth Engines?

    Jan 16, 2014, by Rachael Stormonth

    Another very strong quarter from TCS, with no hint of the slight slowdown in growth that we have seen at Accenture (for its November quarter) and Infosys. If we look at where the growth is coming from: The more established ADM services (where Infosys took its eye of the ball in FY 13) contributed an estimated $173m in additional revenue, or 35.4% of the y/y growth of $490m. (Infosys achie[...]

  • Infosys Q3 FY 2014 Results: Traditional ADM Services Recover; PPS Businesses Yet to Make a Meaningful Contribution to Infosys 3.0

    Jan 10, 2014, by Rachael Stormonth

    There are clear positives to this quarter’s results from Infosys, and its share price certainly picked up (is now the highest since March 2012), though it continues to look to address a number of challenges, some of which are company-specific issues. This is the third quarter of improved topline growth. Management has raised revenue guidance for full FY 2014 to growth of 11.5-12% (up from[...]

  • Accenture Q1 FY 2014 Results: Growth to Accelerate in H2

    Dec 20, 2013, by Rachael Stormonth

    Accenture reported its Q1 FY 2014 results yesterday (for full details see http://research.nelson-hall.com/search/?avpage-views=article&searchid=8635&id=201593&fv=2). Although net revenues of $7.36bn were above prior guidance ($7.00-7.30bn, assuming a negative FX impact of 1%), CEO Nanterme referred to the quarter’s performance as being “in line with expectations&quo[...]

  • Capgemini Looks to Accelerate LatAm Business in 2014

    Dec 16, 2013, by Rachael Stormonth

    NelsonHall recently attended an event hosted by Capgemini Brazil. We were keen to find out about developments in the three and a half years since Capgemini acquired a 61% stake in CPM Braxis, at the time something of a scoop. The acquired capability provided Capgemini with a significant presence in the attractive domestic market of Brazil. But it was dilutive on margins, and management expected th[...]

  • Capgemini BPO in Brazil: Location Strategy and Portfolio Development Support Growth Ambitions

    Dec 12, 2013, by Rachael Stormonth

    NelsonHall recently visited the Capgemini BPO center in Campinas, Brazil, about 100 kilometers to the northwest of the city of São Paulo. Capgemini’s Campinas center is part of a network of BPO centers in Latin America, the others being in Guatemala City; Santiago, Chile; and, most recently, Blumenau, also in Brazil. We had had the privilege several years before to visit the Guatemala[...]

  • HP Enterprise Services Exceeds Guidance for FY 2013

    Nov 26, 2013, by Rachael Stormonth

    HP Enterprise Services (ES) has announced fiscal Q4 2013 results, for the period ending October 31, 2013: Revenues were $5,759m, down 9.3% y/y, and down 1% sequentially EBIT was $255m, a margin of 4.4% down 223 bps y/y. Fiscal Q4 2013 revenue (and y/y and sequential revenue growth) by service type was: Infrastructure technology outsourcing $3,563m (-9%, -3%) Application and bu[...]

  • Capita CEO to Retire

    Nov 18, 2013, by Rachael Stormonth

    Capita has announced the retirement of its CEO, Paul Pindar, with effect from February 28, 2014. Pindar will step down after 26 years with the company. Andy Parker, Capita's current Deputy Chief Executive and Joint COO, will succeed Paul as Chief Executive from March 1, 2014.  Dawn Marriott-Sims, currently Executive Director of Capita's Workplace Services division, will be appointed t[...]

  • Accenture Awarded Five-Year ADM Contract by Zurich

    Nov 04, 2013, by Rachael Stormonth

    Accenture has announced that in 2012 it was awarded a five-year application services contract by Zurich Insurance Group (Zurich) to streamline Zurich’s global finance IT. Services being provided by Accenture Finance and Risk Services include development, implementation and management of SAP-based finance and BI applications that support Zurich operations in North America, Germany, Switzerlan[...]

  • Steria Ventures Into New Deal with U.K. Government

    Nov 01, 2013, by Rachael Stormonth

    This is Steria’s largest ever award: the press release refers to the contract being potentially worth over £1bn over 10 years (7 plus 3): with the foundation clients, the value is closer to £500m, depending on what additional business Steria brings in to the JV, its lifetime value could be worth much more than £1bn. The contract was signed last night: the conclusion, sin[...]

  • Accenture to Acquire PCO Innovation to Enhance PLM Capabilities

    Oct 31, 2013, by Rachael Stormonth

    Accenture has announced its intention to acquire PCO Innovation, a consulting and systems integration group specializing in PLM software. PCO Innovation offers PLM strategy and process consultancy, application architecture, system implementation, data migration and application management. It specializes in PLM platforms including Dssault Systèmes, PTC and Siemens PLM. Today’s an[...]

  • Wipro Q2 FY 2014 Results: Signs of Progress

    Oct 22, 2013, by Rachael Stormonth

    Wipro published its Q2 FY 2014 results today: full details are available to NelsonHall database or Key Vendor Assessment program subscribers here http://research.nelson-hall.com/search/?avpage-views=article&searchid=3481&id=201189&fv=2. There are some clear positives in Wipro’s performance this quarter: Revenue just topped prior guidance ($1,620-$1,630m), [...]

  • HP ES Turnaround Strategy Update - New Style of IT, New Style of HP ES

    Oct 17, 2013, by Rachael Stormonth

    HP recently provided an update on its turnaround program at a securities analyst meeting in the U.S.  One major takeaway from the briefing is that HP ES, in particular, is taking additional steps to rebuild and strengthen its business. Looking firstly at the HP group-wide picture, turnaround measures till now have included restructuring, retooling, and reducing costs.  Successes so fa[...]

  • Accenture Shakes Up Procurement BPO Market with Acquisition of Procurian

    Oct 03, 2013, by Rachael Stormonth

    Accenture announced today that it is to acquire Procurian, the largest procurement BPO pureplay globally, for $375m. Around Procurian 780 employees are expected to join Accenture on completion of the transaction, which is expected to close by the end of 2013. This is a major consolidation of the procurement BPO vendor landscape, with, by NelsonHall’s estimate, the number two player global[...]

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