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Blog posts under category OTHERS

  • Immediate Takeaways from Infosys Confluence 2017 (vlog)

    May 30, 2017, by Rachael Stormonth

     In this video,Rachael Stormonth, NelsonHall’s EVP Research, reports from the Infosys Confluence 2017 event in SanFrancisco.  [...]

  • NelsonHall Launches Seven NEAT Vendor Evaluations in Summer 2016 as Support for Sourcing Buyers Continues Apace

    Sep 02, 2016, by Paul Connolly

    A bumper summer for NEAT vendor evaluation projects across HRO, Insurance BPS, Banking BPS, CMS, and IT Services. Plus news of NelsonHall's Buyer Intelligence Group. Many businesses experience a lull during holiday season, but for NelsonHall, summer 2016 has been non-stop, with the release of seven NelsonHall Vendor Evaluation & Assessment Tool (NEAT) projects in June, July, and August.[...]

  • The Truth About Freemium Research

    Feb 18, 2016, by Paul Connolly

    For over a decade, freemium has been the ubiquitous business model for fledgling internet firms and the developers of smartphone apps. Users sign up for free to enable basic features, and are then drawn into subscribing to various levels of premium functionality. More recently, the freemium model has been the subject of considerable attention in the B2B market research space, with some rather extr[...]

  • NelsonHall Predicts 2% Growth in IT Services Spending in 2016

    Jan 25, 2016, by Dominique Raviart

    NelsonHall is predicting 2% growth (in local currency) in IT services spending in 2016. This mild growth will be driven by project services (up 3%) while IT outsourcing will be up 1% and maintenance down 1%. Digital transformation services (see note & below) will drive growth (up 18%) along with software testing (still growing in low double-digit figures). 2016 Enterprise Spending in O[...]

  • RPA: What BPS Can Learn from Software Testing and DevOps

    Jan 25, 2016, by Dominique Raviart

    For professionals involved in BPS activities, it might be a surprise that software testing (ST) shares a lot of similarities with BPS. Like many forms of BPS, ST is labor intensive – the largest software testing vendors now have up to 30k career testers and 20k has become the new norm. Like BPS, ST has adopted process improvement in a big way. And like BPS, ST is looking at process auto[...]

  • Angled At Analytics: The New EXL Makes Three Acquisitions In Seven Months And Insures a Health-y Start to 2015

    Feb 27, 2015, by NelsonHall Analyst

    What a difference a year makes for EXL. It entered 2014 under the cloud of the loss of two contracts, including the unfortunate termination Travelers (which had accounted for nearly 10% of total revenues in 2013) because of inappropriate behavior by an employee. So it started the year facing significant revenue headwinds. A year later, EXL delivered full year 2014 revenues that beat revise[...]

  • Payments Processing Services Market Heats Up: Financial Results of Six Key Vendors Show What it Takes to Win

    Nov 06, 2014, by Andy Efstathiou

    Changes in banks’ regulatory capital requirements for businesses are leading banks to exit or downsize lines of business and increase the focus on other lines of business. Payments is an area where banks and non-banks are significantly increasing their commitments. Over the next five years the payments industry will change its entire shape, structure, and offerings. In the past, the complexi[...]

  • Online Surveys for Outsourcing Market Research: Garbage In, Garbage Out

    Oct 27, 2014, by Paul Connolly

    In his latest monthly newsletter, U.K. money-saving guru Martin Lewis gives his readers advice on how to make money from filling in online surveys. I rather like his opening line, which reads “Willing to give views on One Direction, washing-up liquid or what goes on between your bedsheets? If so, it's possible to earn £100s a year, without any special skill or talent.” Of [...]

  • Wipro Changes its Approach to “Fast and Uncertain”, with Increased Focus on Developing Effective Ecosystems

    Sep 30, 2014, by Andy Efstathiou

    This week Wipro held its first analyst day in the U.S. in over 18 months. During this time, Wipro has conducted a strategic review of its approach to the market, and decided to change its method of engaging clients and prospects.    First CEO TK Kurien opened by describing Wipro’s view of the market: Enterprises were created prior to the current digital era. As a[...]

  • NIIT: Insurance Product Launch

    Sep 26, 2014, by NelsonHall Analyst

    NIIT is set to launch its latest offering to the insurance market next week, in the form of an upgraded policy and claims administration system which will join its existing set of insurance tools. NIIT has delivered IT services to its Lloyds of London clients for some 20-years, using its insurance specific tools: Subscribe: NIIT’s existing policy administration platform, a multi-cur[...]

  • Teleperformance Boosts U.S. Market Capabilities with Acquisition of Aegis Regional Operations

    Jul 10, 2014, by NelsonHall Analyst

    After three months of talks, Teleperformance is to acquire Aegis' U.S, Philippines and Cost Rican operations for $610m. The transaction will involve the transfer of 19,000 agents (18,000 work stations) in 16 centers, representing ~$400m in annual revenues.  Aegis will bring to Teleperformance the following operations: The U.S: nine sites with ~5,300 total seats The Ph[...]

  • Serco's Profits Decline Following its Annus Horribilis

    Mar 04, 2014, by NelsonHall Analyst

    Serco announced its 2013 results this week including: Revenue £4,288.1m up +5.6%, up +6.7% at constant currency (CC) Operating profit was £143.8m, a margin of 3.4%, down 330 bps The decline in profits was anticipated with a warning given by the company to this effect only a few weeks ago. In this period, Serco reported a net exceptional charge of £90.5m, reflecting p[...]

  • NelsonHall’s HR Program Just Gets Bigger

    Jan 22, 2014, by Gary Bragar

    NelsonHall’s HR team has undertaken a review of our programs and in response to customer feedback and market requests and will be launching a Managed Services Program (MSP) in 2014. The MSP program will supplement the already established HR programs: Multi-process HR BPO services. Payroll Services Benefits Administration Recruitment Process Outsourcing Learning BPO. T[...]

  • NelsonHall’s 2014 HRO Predictions By Service Line

    Dec 17, 2013, by Gary Bragar

    Per NelsonHall’s blog of December 12, 2013 was a healthy year for HRO, with overall contract activity up ~37%. We now take a look at what we can expect in 2014 by HRO service line. MPHRO We predict the Global MPHRO market will grow at mid-single digits CAAGR through 2017 The Shared Service Transformation segment will continue to grow mainly as a result of contract expansions and ren[...]

  • HP Enterprise Services Exceeds Guidance for FY 2013

    Nov 26, 2013, by Rachael Stormonth

    HP Enterprise Services (ES) has announced fiscal Q4 2013 results, for the period ending October 31, 2013: Revenues were $5,759m, down 9.3% y/y, and down 1% sequentially EBIT was $255m, a margin of 4.4% down 223 bps y/y. Fiscal Q4 2013 revenue (and y/y and sequential revenue growth) by service type was: Infrastructure technology outsourcing $3,563m (-9%, -3%) Application and bu[...]

  • HP ES Turnaround Strategy Update - New Style of IT, New Style of HP ES

    Oct 17, 2013, by Rachael Stormonth

    HP recently provided an update on its turnaround program at a securities analyst meeting in the U.S.  One major takeaway from the briefing is that HP ES, in particular, is taking additional steps to rebuild and strengthen its business. Looking firstly at the HP group-wide picture, turnaround measures till now have included restructuring, retooling, and reducing costs.  Successes so fa[...]

  • NelsonHall Launches “Speed-to-Source” Vendor Evaluation Tool for Payroll BPO

    Oct 17, 2013, by Gary Bragar

    NelsonHall, the leading global BPO and IT outsourcing analyst firm, has today launched a new tool to assist Strategic Sourcing Managers in assessing vendor capability in Payroll BPO. The Payroll business process outsourcing BPO tool is available to NelsonHall clients at http://research.nelson-hall.com/  and is also available for a limited period free-of-charge to strategic sourci[...]

  • HP Updates Analysts on Its Turnaround Strategy: Revitalization of HP Enterprise Services

    Mar 11, 2013, by Rachael Stormonth

    Last week NelsonHall attended HP’s analyst summit in Boston, U.S. In her opening speech, CEO Meg Whitman emphasized HP’s commitment to engineering, innovation and also to Enterprise Services. Turnaround activity includes: Investments in internal systems, such as a new CRM system (salesforce.com) for the sales force, revising its quote to cash system, implementing a new resourc[...]

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