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Blog posts under category GFI Informatique

  • Genesis: A New Beginning for Atos?

    May 21, 2025, by Rachael Stormonth

      In its Capital Markets Day last week, Atos CEO Philippe Salle unveiled a four-year plan for the company. The ‘Genesis’ plan has the following financial targets for FY 2028: €9-10bn in revenue A 10% operating margin ‘Towards an investment grade credit rating profile’. The last of these provides an indication of some of the challenges fa[...]

  • Enterprises Utilizing AI to Drive Business Outcomes from Cognitive & Self-Healing IT Infrastructure

    Apr 11, 2025, by John Laherty

    NelsonHall recently completed an in-depth analysis of cognitive & self-healing IT infrastructure management services, researching the capabilities of leading IT services vendors and the requirements of their clients. This blog looks at the investments vendors need to make to meet client demand and how the market will evolve over the next 12 to 18 months. Enterprises utilize cognitive IT[...]

  • Capgemini Enhances Enterprise Automation Fabric with Increased Emphasis on GenAI & Sustainability

    Feb 17, 2025, by John Willmott

      When NelsonHall looked at Capgemini Enterprise Automation Fabric (EAF) a year ago, the primary expectation of clients and Capgemini’s emphasis was on monitoring and relating the impact of missed IT KPIs and incidents to individual business KPIs. While this remains a very important foundation, clients are now typically looking to move beyond keeping the lights on to adopting [...]

  • Compucom Launches Full Lifecycle Observability Framework

    Nov 28, 2024, by John Laherty

      Compucom provides end-to-end digital workplace services for large and mid-size businesses, supporting 9m devices and handling 8m service desk contacts annually. Key capabilities include managed services, IT support, technology sourcing solutions, projects, and professional services. Recently, Compucom has enhanced these services by: Launching its Full Lifecycle Observability[...]

  • NTT DATA Enabling Digital Workplace Innovation

    Nov 07, 2024, by John Laherty

      In a recent NelsonHall blog, we looked at the key themes and investments being made across digital workplace services. The overarching themes were employee experience, AI-enabled digital support services, sustainability, and digital re-skilling (read more here). For this blog, we spoke to NTT DATA’s digital workplace leadership team to understand its key focus and strategic roa[...]

  • T-Systems Focuses on Cloud Transformation, Sovereignty, and AI

    Oct 01, 2024, by John Laherty

      NelsonHall recently attended T-Systems’ Digital X 24 event in Cologne, the flagship event of its parent company, Deutsche Telekom. T-Systems provided an overview of its key portfolio focus areas across the cloud, including sovereignty, digital solutions, AI, including GenAI, and its array of strategic ecosystem partners. T-Systems' headcount is ~26k, with Q2 2024 revenue[...]

  • Hitachi Digital Services: Pursuing Market Recognition with Hitachi Group’s Backing

    Sep 25, 2024, by Dominique Raviart

      Hitachi Digital Services recently held an Advisor & Analyst event in London. The company is rolling out its communication plan to increase client and industry awareness. It goes to market, selectively, with the larger Hitachi Group in the U.S. and U.K., targeting a few industries. So, who is Hitachi Digital Services? The mid-sized IT and ER&D services vendor spearheads Hit[...]

  • TCS ERP on Cloud: Focusing on SAP Modernization and Monitoring

    Sep 03, 2024, by Dominique Raviart

      We recently talked with TCS about its ERP on Cloud offering. The SAP ecosystem has been going through intense change, with the planned end of SAP ECC support from December 31, 2027, and transformation with S/4HANA and recent Clean Core SAP initiatives. The change is driving accelerated ERP adoption, as demonstrated by SAP’s increasing revenue growth driven by SaaS applications.[...]

  • Digital Workplace Services Driving Human-Centric Experience

    Jul 15, 2024, by John Laherty

      NelsonHall recently completed an in-depth analysis of advanced digital workplace services, in which we spoke to multiple leading IT services vendors and their clients. This blog looks at some of the key themes from this research, the investments vendors need to make to meet client demand, and how the market will evolve over the next 12-18 months. The four overarching themes from t[...]

  • Capgemini Enterprise Automation Fabric Moves Beyond IT Incident Management to Driving Business KPIs

    Dec 22, 2023, by John Willmott

    While more efficient management of IT KPIs and incidents remains highly important, and Capgemini’s Enterprise Automation Fabric addresses these challenges, it now goes further and enables organizations to relate the impact of missed IT KPIs and incidents to individual business KPIs. Not all IT KPIs are created equal, so Enterprise Automation Fabric incorporates a 3-level CMDB linking busi[...]

  • Tech Foundations Update: A Multi-Year Transformation

    Dec 15, 2023, by Dominique Raviart

      The CEO of Atos’ Tech Foundations business recently updated industry analysts on its transformation program. We have commented about the turbulent period Atos Group is going through in splitting into two businesses (Tech Foundations and Eviden). The planned sale of Tech Foundations to Czech billionaire Daniel Kretinsky’s EP Equity Investment (EPEI) vehicle is going ahe[...]

  • Compucom Focusing on Greater Account Centricity to Drive Business Outcomes

    Oct 19, 2023, by John Laherty

      NelsonHall recently attended Compucom’s Analyst and Advisor Event 2023 in Charlotte, NC. It provided an opportunity to meet the executive leadership team, which has evolved over the last 12 months. Kevin Shank was appointed CEO in December 2022, having served as a senior executive at Compucom for nine years. He was joined earlier this year by Matt Olson as COO, also a previous [...]

  • Enterprises Must Ramp Cognitive & Self-Healing IT Infrastructure Management to Drive NoOps Environments

    Mar 17, 2023, by John Laherty

      NelsonHall recently completed an in-depth analysis of cognitive & self-healing IT infrastructure management services, researching the capabilities of leading IT services vendors and the requirements of their clients. This blog looks at the investments vendors need to make to meet client demand, and how the market will evolve over the next 12 to 18 months. While there is an inc[...]

  • BT Merges Global & Enterprise Units to Simplify GTM and Save Costs

    Jan 13, 2023, by Dominique Raviart

      A New Focused Division  BT has announced the merger of its two ICT services units, Global and Enterprise, into a new division, BT Business. The new division will have pro-forma revenues of £8.5bn and an EBITDA of £2bn. The current CEO of Global will lead BT Business. With this move, BT wants to unify its B2B market and focus its capabilities on connectivity, u[...]

  • IBM Consulting Strengthening Partnerships to Drive Cognitive & Hybrid Cloud Consulting Growth

    Dec 08, 2022, by Rachael Stormonth

      IBM Consulting recently held its first analyst and advisor event in Europe since IBM’s spin-off of its Global Technology Services infrastructure business (now Kyndryl) and the renaming of the former IBM Global Business Services division to IBM Consulting just over a year ago. When IBM had announced its intended spin-off of the GTS division in October 2020, new CEO Arvind Kri[...]

  • Compucom Enhances Focus on Driving Clients’ Employee Experience & Business Outcomes

    Oct 24, 2022, by John Laherty

      NelsonHall recently attended Compucom’s Analyst and Advisor Event 2022 in Paulsboro, NJ.  As in-person meetings and events resume, it was great to engage with Compucom executives, including CEO Mick Slattery, face-to-face once more. Founded in 1987, Compucom provides end-to-end digital workplace services for enterprises, midsize and small businesses. In December 2021, i[...]

  • Enterprises Must Expedite Hybrid Multi-Cloud Initiatives to Drive Business Outcomes

    Aug 11, 2022, by John Laherty

      NelsonHall recently completed an in-depth analysis of end-to-end cloud infrastructure management services, in which we spoke to multiple leading IT services vendors and their clients. This blog looks at some of the key themes from this research, the investments vendors need to make to meet client demand, and how the market will evolve over the next 12 to 18 months. There is an inc[...]

  • NTT Combines NTT DATA & NTT Ltd., Streamlining ICT Operations

    Jun 16, 2022, by Dominique Raviart

      NTT DATA recently announced the long-planned merger of its international business with NTT Ltd., the overseas ICT unit of Japanese telecoms giant NTT. The combined NTT DATA and NTT Ltd. will have revenues of ¥3.5tn (~$26.2bn) and 180k personnel. With this move, NTT unites its two ICT units into a single entity, driving its vision of One NTT. The merger will remove some overlap[...]

  • Unisys Repositioning for Growth

    Jun 09, 2022, by John Laherty

      NelsonHall recently attended Unisys’ Analyst and Advisor Event 2022 in Boston, MA. As IRL meetings and events begin to resume, it was great to engage with Unisys executives face-to-face once more. The $1.2bn sale of its Federal business to SAIC back in February 2020 is being partly used to fund acquisitions and portfolio investments for Unisys’ digital workplace and cl[...]

  • Digital Workplace Services: Enhancing Employee Experience & Hybrid Working

    Mar 31, 2022, by John Laherty

      NelsonHall recently completed an in-depth analysis of advanced digital workplace services, in which we spoke to multiple leading IT services vendors and their clients. This blog looks at some of the key themes from this research, the investments vendors need to make to meet client demand, and how the market will evolve over the next 12 to 18 months. The three overarching themes fr[...]

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