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  • Cognizant Acquires to Scale Up & Specialize Salesforce Services

    May 21, 2020, by Dominique Raviart

      We recently talked to Cognizant about two planned Salesforce-related acquisitions: Code Zero and EI Technologies, which the company announced in Q1 2020. Cognizant Strengthens Specialized Billing Capabilities with Code Zero Code Zero is a U.S. Salesforce CPQ and billing specialist with experience in providing services to manufacturing firms expanding their business from selling[...]

  • Digital Workplace Services is Enhancing Collaboration Across the Enterprise

    Jan 23, 2020, by John Laherty

    NelsonHall completed an in-depth analysis of advanced digital workplace services (DWS) in 2019. This blog looks at some of the key findings from this research, in which we spoke both to leading IT services vendors and clients of their services. We will also take a look at some of the drivers and trends we expect to see as we move into 2020 and beyond. DWS is enabling the future-ready workpl[...]

  • Deutsche Telekom Continues to Realign the Scope of T-Systems

    Aug 15, 2019, by Dominique Raviart

      Deutsche Telekom (DTAG) recently announced it is moving T-Systems’ communication services activities with enterprise clients (TC division) and Government clients (Classified division) to Telekom Germany. Accordingly, T Systems’ TC and Classified divisions will be folded into Telekom Germany’s B2B Communications division that currently services small businesses and m[...]

  • Digital Workplace Services Driving the Employee Experience

    Jun 10, 2019, by John Laherty

      NelsonHall recently completed an in-depth analysis of advanced digital workplace services (DWS). This blog looks at some of the key findings from this research, in which we spoke both to leading IT services vendors and clients of their services. Changing workforce expectations are driving DWS transformation Organizations are deploying digital workplace services to improve produ[...]

  • Capgemini: “In Shape and On the Move”

    Nov 01, 2018, by Rachael Stormonth

      We have delayed the publication of this event note until after Capgemini’s Capital Markets Day this week, when Capgemini confirmed its mid-term ambitions of 5-7% organic growth and an operating margin of 12.5-13%. “In Shape and On the Move” were among the first few words of COO Thierry Delaporte’s closing address at Capgemini’s global analyst and adv[...]

  • Highlights of Cognitive IT Infrastructure Management (vlog)

    Jun 19, 2018, by John Laherty

      John Laherty, Senior Analyst with NelsonHall’s IT Services practice, talks about his recently completed global research project on ‘Cognitive IT Infrastructure Management’, which covers latest developments in next-generation IT infrastructure and workplace services, including the use of AI, client requirements, and vendor selection criteria.     [...]

  • T-Systems Targeting Modest Growth & Better Profitability by 2021

    Jun 19, 2018, by Dominique Raviart

        By Dominique Raviart & Rachael Stormonth Deutsche Telekom’s Capital Market Day 2018 included a session in which the new CEO of T-Systems Adel Al-Saleh explained how he intends to turn around the Systems Solutions market unit (T-Systems). Back to onshore vendor profitability standards by 2021 Al-Saleh’s message to investors is clear: the priority is [...]

  • Computacenter Focused on Portfolio Consolidation & Geographic Expansion

    May 24, 2018, by John Laherty

    NelsonHall recently attended Computacenter’s analyst summit in Hamburg, Germany, its first such event since 2014. Key takeaways are that the company is now focusing on portfolio consolidation and workplace services opportunities for Win10 migration, and on geographic expansion, specifically in the U.S. and Germany. Let's look at initiatives driving the evolution of Computacenter&r[...]

  • Is Amazon the Biggest Threat to AWS’ Enterprise Public Cloud Domination?

    Apr 20, 2018, by David McIntire

      Over the last several years, the public IaaS market has grown rapidly, with major public IaaS providers growing at 45% or more annually, as estimated by NelsonHall. However, large enterprises are only moving a small portion of their application landscapes to public cloud, maintaining larger application footprints in private cloud or on-premise environments. This hybrid approach re[...]

  • IoT Platforms: Build or Buy? Implications for Clients & IT Services Vendors

    Apr 03, 2018, by Dominique Raviart

      There is an abundance of IoT platforms on the market. Many technology firms (e.g. IBM Software, AWS, PTC/Thingworx, Microsoft), major manufacturing firms (GE, Siemens, ABB, Bosch, Schneider Electric) and some large IT services vendors (e.g. Accenture, TCS, and Atos via Worldline) have invested in their own IoT platform products. History is repeating itself, as the build or buy que[...]

  • Infosys HANA and S/4HANA Tools: Automating Migration to Drive Value

    Feb 21, 2018, by David McIntire

      As a follow-up to our research project focused on SAP HANA and S/4HANA services that was completed last fall, NelsonHall recently had a briefing with Infosys to take an in-depth look at components of their migration toolset and understand how it is automating the activities of existing SAP clients migrating to HANA or S/4HANA. SAP is focused on speed and agility in HANA and S/4HAN[...]

  • Highlights of Next Generation End-User Computing Services, 2018 (vlog)

    Jan 24, 2018, by John Laherty

      John Laherty, Senior Analyst with NelsonHall’s IT Services practice, talks about his recently completed global research project on ‘Next Generation End-User Computing Services’, which covers latest developments in build and run workplace services. Here he touches on EUCS market size and growth, key drivers, and major trends – including the shift towards person[...]

  • Getronics Under New Ownership Sets Sights on Revenues of €1bn by 2020

    Dec 11, 2017, by John Laherty

      NelsonHall recently had a briefing with senior management at Getronics to discuss the merger of Connectis under the Getronics portfolio. In this short blog, I look at what the Connectis business brings to the wider Getronics group, the aspirational growth targets that have been set by new CEO Nana Baffour, and some of the key focus areas for Getronics moving forward. Baffour becam[...]

  • Quick Takeaways from IBM European Analyst & Advisory Exchange (vlog)

    Nov 23, 2017, by Mike Smart

      Mike Smart reports directly from IBM’s European Analyst & Advisory Exchange 2017 with some quick take-aways regarding IBM’s transition from systems integrator to services integrator and its business resiliency services.[...]

  • 3 Key Ways IT Service Vendors Are Enabling Clients’ Cloud Journeys

    Jul 29, 2016, by David McIntire

    The rise of self-service provisioning and automation of public cloud environments gives companies autonomy in managing their infrastructure and flexibility in meeting fluctuating capacity demands. From the perspective of an IT service provider, however, if clients can provision new cloud environments in a few minutes and then use the same screen to orchestrate and manage that cloud environment[...]

  • Rio 2016: How Atos is Helping the IOC Redeploy its Budget from Run to Digital

    Jul 08, 2016, by Dominique Raviart

    Four years ago, at the time of the London 2012 Olympics and Paralympic Games, NelsonHall reported on the work Atos does for the International Olympic Committee (IOC) though its Major Events unit. See our previous commentary here. This week we visited its center in Barcelona to get an update on the work it is doing for the Rio Games starting next month, The Olympic Games remain a fantastic o[...]

  • M&A Activity (Part 3): Further Scale and Digital Remain Priorities in 2016

    Mar 31, 2016, by Dominique Raviart

    In December 2015, we published two blogs about M&A activity in the IT services industry in 2015 (here are the links for Part 1 and Part 2). This blog examines M&A activity in IT services in Q1 2016 and sets our expectations for the rest of this year. In short, 2016 started off with a bang, with two very large IT services acquisitions announced in the first [...]

  • Tech Mahindra's Transformation after Satyam: Telecoms Continues to be Main Area of Strength

    Jan 04, 2016, by Dominique Raviart

    It is three years since Tech Mahindra finalized its merger with Satyam, a challenging journey of 18 months, to diversify its client base from BT (29% of revenues in Q3 FY 2013), the telecom services overall and from Europe (its then largest vertical by far, representing 46% of revenues). At the Tech Mahindra indicated several ambitious targets for CY 2015: Reaching $5bn in annual revenues by[...]

  • Atos Strategy Update: Bull and Xerox Acquisitions Examined, Indian Offshoring Still Work in Progress

    Apr 09, 2015, by Dominique Raviart

    NelsonHall recently met with the management of Atos to discuss the acquisitions of Bull and Xerox ITO and the progress being made by Atos in adopting Indian offshoring. Note that this meeting took place before Atos' Consulting & Systems Integration analyst day. Bull: Is An Expanded Portfolio Relevant? With its acquisition of Bull, Atos has acquired an IT firm with a significant level[...]

  • NelsonHall Remains Cautious about ITO Spending in 2015 Despite 40% Increase in Q1 Bookings

    Apr 08, 2015, by Dominique Raviart

    This week NelsonHall held its quarterly IT Outsourcing (ITO) Index webcast to report on the latest developments in ITO contract activity and present an analysis of spending activity for IT services, professional services (i.e. consulting and systems integration) and ITO. Background ITO Index data shows a steady (but non-linear) decline in Total Contract Value (TCV) from 2002 onwards. The lev[...]

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