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  • Infosys Shares Best Practices in Applying GenAI to QE

    Apr 02, 2025, by Gaurav Parab

      The QE/testing industry has quickly adopted GenAI, and the nature of GenAI use cases has significantly changed in the last 18 months. Initially, the industry went through a discovery phase, identifying how to use LLMs for QE. The first GenAI use cases were test authoring (generating test scenarios from user stories/requirements, test cases, and test scripts), test data management, an[...]

  • Hitachi Digital Services: Pursuing Market Recognition with Hitachi Group’s Backing

    Sep 25, 2024, by Dominique Raviart

      Hitachi Digital Services recently held an Advisor & Analyst event in London. The company is rolling out its communication plan to increase client and industry awareness. It goes to market, selectively, with the larger Hitachi Group in the U.S. and U.K., targeting a few industries. So, who is Hitachi Digital Services? The mid-sized IT and ER&D services vendor spearheads Hit[...]

  • TechM Uses GenAI to Reshape Application Delivery

    Sep 23, 2024, by Gaurav Parab

      Tech Mahindra (TechM) recently briefed NelsonHall on TechM AppGinieZ, its GenAI solution for software engineering and SDLC. Recent times have seen all major IT services providers release GenAI-powered solutions, targeting two broad scenarios: those that help developers build, test, and support applications more efficiently and those that enable capabilities like virtual assistants[...]

  • TCS ERP on Cloud: Focusing on SAP Modernization and Monitoring

    Sep 03, 2024, by Dominique Raviart

      We recently talked with TCS about its ERP on Cloud offering. The SAP ecosystem has been going through intense change, with the planned end of SAP ECC support from December 31, 2027, and transformation with S/4HANA and recent Clean Core SAP initiatives. The change is driving accelerated ERP adoption, as demonstrated by SAP’s increasing revenue growth driven by SaaS applications.[...]

  • Datamatics Expands Salesforce Capabilities with Dextara Acquisition

    Jun 27, 2024, by Gaurav Parab

      We recently spoke with Datamatics about its $17m acquisition of Dextara, which was announced on April 1st. Datamatics is a Mumbai-headquartered IT services and BPS provider with revenues of INR 1,550 Crore ($187m) for FY24, which ended March 31. It has three lines of business: Digital Technologies (IT services: 39% of revenues) Digital Operations (primarily F&A, plus i[...]

  • TCS Challenges Foundation of Functional Testing with 'One Automation Ecosystem'

    Feb 07, 2022, by Dominique Raviart

      The software testing/QA industry relies on three steps for functional testing: Defining test requirements (what do I need to test?) Test case creation (creating detailed instructions) Test scripts (using these test cases to develop scripts operated by a functional test execution tool, e.g., Micro Focus QTP, Tricentis Tosca, and Selenium Grids). Broadly, these three ste[...]

  • Atos: Using AI for Salesforce Progression Testing

    Dec 21, 2021, by Dominique Raviart

      Since its creation, the software testing services industry has focused on regression testing, i.e., ensuring that previously developed software still runs after a new build. Regression testing is the core of all QA activities and has been widely adopted as part of multi-year managed services contracts. The financial services industry, with its extensive application estates updated by[...]

  • Capgemini’s ADM Aims for No/Low Application Maintenance Fees Thanks to QE

    Jul 02, 2021, by Dominique Raviart

      Capgemini is aiming for low or no maintenance and support fees as part of its ADM offering. Depending on its level of responsibility for development activities, the company commits to reducing maintenance and support activities and is, therefore, making a bold statement unheard of in the IT industry. To achieve such high aspirations, the company believes Sogeti's application t[...]

  • IBM GBS Expands Salesforce Capabilities in Europe with Waeg

    May 20, 2021, by Dominique Raviart

      IBM recently announced its acquisition of Salesforce Platinum Consulting partner, Waeg. The company, whose name means “wave” in old English, expands IBM’s Salesforce service presence in Europe and is IBM GBS’ second Salesforce services acquisition in 2021, following 7Summits in the U.S. It is also GBS’ fifth acquisition since IBM announced the intended s[...]

  • passbrains Accelerates Development Thanks to Acquisition by msg

    Feb 15, 2021, by Dominique Raviart

      We recently talked to passbrains, the crowdtesting pure-play with dual headquarters in Hamburg and Zurich that has just been acquired by German IT service and VAR vendor, msg. The acquisition is timely for passbrains. Its founder died in the summer of 2020 at a critical time, as the firm was developing the 2.0 release of its crowdtesting platform and diversifying its client base[...]

  • Qualitest Deploys AI in its QA Assessment & Consulting Activities

    Jul 28, 2020, by Dominique Raviart

      QA pure-play Qualitest recently briefed NelsonHall on a new AI-based offering the company launched in 2019. The testing services industry began to deploy AI-based offerings about three years ago, starting with AI-based analytics use cases, looking at where and what to test better. Since then, the focus has shifted to AI-based automation, looking initially at the automated creation[...]

  • Testbirds: Capitalizing on COVID-19’s Impact on Crowdtesting

    Jun 08, 2020, by Dominique Raviart

      We recently talked to crowdtesting specialist firm Testbirds about how the firm has adapted to COVID-19 and the macroeconomic conditions. In the past two years, the crowdtesting industry has realigned its capabilities around agile testing, primarily providing services for mobile apps and websites along with chatbots and connected devices/wearables. The realignment has been success[...]

  • Infosys Shifts its QA Portfolio in a Post COVID-19 World

    Apr 16, 2020, by Dominique Raviart

      We recently talked to Shishank Gupta, the practice head of Infosys Validation Services (IVS), about how the practice is adapting to the COVID-19 pandemic and ensuing economic crisis. Of course, the initial focus has been on employee health, helping clients, and enabling its employees to work from home, getting access to tools, applications, and connectivity. The QA practice i[...]

  • NTT DATA: Focusing on Scaling Up Salesforce Capabilities while Expanding Portfolio

    Mar 03, 2020, by Dominique Raviart

      We recently had an update from NTT DATA regarding its Salesforce services activities across the different countries it operates in. At a global level, the company’s priority is to scale up its Salesforce services capabilities, with recruitment as a priority. Salesforce keeps making horizontal M&As at a fast pace while verticalizing its software products. NTT DATA is mirr[...]

  • Deutsche Telekom Continues to Realign the Scope of T-Systems

    Aug 15, 2019, by Dominique Raviart

      Deutsche Telekom (DTAG) recently announced it is moving T-Systems’ communication services activities with enterprise clients (TC division) and Government clients (Classified division) to Telekom Germany. Accordingly, T Systems’ TC and Classified divisions will be folded into Telekom Germany’s B2B Communications division that currently services small businesses and m[...]

  • Not Just About the Crowd: Crowdtesting Embraces Automation

    Jul 15, 2019, by Dominique Raviart

      In the world of testing services, crowdtesting stands out. While efforts towards automation are accelerating in testing services/quality assurance (QA), the perception that crowdtesting is labor intensive and relies on communities of tens of thousands of testers seems at odds with this. This perception is no longer valid: the crowdtesting industry has changed. Managing crowdtestin[...]

  • HCL Technologies’ RPA Initiatives for Software Testing

    Mar 12, 2019, by Dominique Raviart

      NelsonHall has commented several times on how vendors have been introducing AI into their QA/software testing activities; for example, to enhance defect analysis and prediction. We have talked less about the use of RPA because it did not seem to bring much innovation on top of what testing software products already offer. Testing software products have been around for over 20 year[...]

  • Amdocs Automates Chatbot Testing with BDD

    Feb 14, 2019, by Dominique Raviart

      NelsonHall continues to explore how cognitive is reshaping software testing services, and here I look at how Amdocs is automating chatbot testing. The market is shifting from continuous testing to cognitive Over the last year, for many testing services providers, the focus evolved from creating continuous testing platforms (in the context of agile and DevOps adoption), to incor[...]

  • Infosys Testing: ML Initiatives & Autonomous Testing On the Horizon

    Nov 29, 2018, by Dominique Raviart

      Software testing services continue to show vitality in their adoption of tools to increase automation. One of the areas in which vendors are investing heavily is AI, not just leveraging AI to increase automation through an analytics approach, but also in testing of AI systems. Back in November 2017, we reported on how Infosys was expanding its testing service portfolio in the areas o[...]

  • Sogeti’s Strategy for AI & RPA in Testing

    Nov 26, 2018, by Dominique Raviart

      We recently caught up with Sogeti, a subsidiary of Capgemini, to discuss the use of AI and RPA in software testing. In testing, AI use cases are focusing on making sense of the data generated by testing and from ITSM and production tools. For RPA, adoption of RPA workflows and chatbots in automating testing services has to date been minimal. Continued investment in Cognitive QA[...]

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