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IBM Exemplifies the Benefits of Employer Branding with Strong Client Results
Aug 24, 2016, by Gary BragarEmployer branding has become an integral component of an effective talent strategy. It is synonymous with a company’s reputation as an employer, portraying the image of what the company is like to work for. The purpose of properly conveying and clearly communicating an employer’s brand is essential to attract, engage, develop, and retain the best talent for an organizatio[...]
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U.K. RPO Vendors Expand Service Offering, Extend Global Coverage
Feb 16, 2016, by Gary BragarNelsonHall research shows that the top vendor selection criteria for buyers of RPO services include having a geographic footprint aligned with client geographies, and the ability to scale geographically to meet future needs. Over the last few years U.K.-based vendors in particular have been expanding their RPO and related recruiting and talent offerings globally, via M&As, partnerships and/or [...]
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To Close Talent Gap, Companies Need Greater Emphasis on Employee Engagement
Jan 05, 2016, by Gary BragarCandidate and employee engagement is often referred to as a key priority for HR leaders, and while there’s a lot of activity going on to address this, the indications are that more needs to be done. In its latest white paper, Workforce Horizons, Capita reflects on the issues and challenges HR and resourcing leaders must overcome as they attempt to impact the bottom line, and high on the l[...]
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HRO: 2015 Highlights & the Shape of Things to Come
Nov 30, 2015, by NelsonHall AnalystAs the year winds down, it’s a good time to reflect on the significant activities in the HRO market in 2015 and consider the likely shape of things to come in 2016. Overall, HRO contract activity is up ~11% y/y in 2015. Renewals and contract extensions account for 25% of that activity, vendor changes ~20%, and new deals 55%. Regional and global multi-country contracts continued[...]
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Who Needs to Enhance Their BFSI Capability Most - Capita or CSC? Possible Bidding War for Xchanging, and a Third Bidder Enters the Fray...
Nov 15, 2015, by Rachael StormonthWill CSC invest nearly $1.2bn in M&A in the space of a few months? Or will Capita progress with a bidding war? CSC has sent a letter to the Xchanging board outlining its interest in making a cash offer of 170p per share for Xchanging stock. This would constitute a premium of 6.3% over Capita’s October 14 offer of 160p per share. CSC’s offer is dependent on Xchanging not [...]
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Capita’s Offer to Xchanging: How it Makes Sense
Oct 19, 2015, by Rachael StormonthOn October 14, the Xchanging board recommended a final cash offer by Capita of 160p per share. The offer, valuing Xchanging at ~£412m, represents a premium of ~44% to the closing price on October 2, 2015 (the last business day before the start of the offer period), 52% to the prior three-month average price and 64% to the one-month average price. Capita states it believes the acquis[...]
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IBM and SAP Partner to Enhance HCM Service Offerings
Jun 15, 2015, by Gary BragarIn early May, IBM and SAP announced a partnership to provide enhanced HR software and services to each other’s clients. On June 5, IBM Kenexa and SAP SuccessFactors execs held a call to further explain the rationale for the partnership and its expected benefits. This includes integration and access to each other’s HCM software, allowing clients to select the offering that best me[...]
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NelsonHall BPO Index Shows Continuing Upturn in BPO Contract Activity in Q1 2015
Apr 08, 2015, by John WillmottBPO contract TCV in Q1 2015 continued the improvement in contract activity seen in Q4 2014, with BPO TCV picking up and gaining momentum over the past two quarters following relatively low levels of BPO TCV awarded in Q2 and Q3 2014. In particular, Q4 2014 showed a 6% improvement in BPO TCV year-on-year, with BPO accounting for 31% of total outsourcing TCV. Q1 2015 BPO TCV performance then impr[...]
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Learning Services Vendors Revamp Their Offerings
Mar 31, 2015, by NelsonHall AnalystDemand for learning services has been the lowest of all the HR outsourcing services over the last few years. But while the market has been in a lull, several suppliers have taken the time to revamp their learning services businesses in one of two ways. The first approach is about honing learning offerings around one specific learning function. Sometimes this is about refining one func[...]
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CMS BPO: Germany a Hot Spot in Continental Europe
Feb 16, 2015, by NelsonHall AnalystGermany’s fiscal success story presents an interesting value proposition for the local customer management services (CMS) BPO market. Real GDP in Germany grew by 1.5% in 2014 and current forecasts indicate that, driven by a strong labor force, high consumption and favorable energy prices, Germany should be able to maintain this level of growth through 2015 and accelerate to around the 2.0% m[...]
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Talent Management and Global Reach the Key Drivers for HRO M&A Activity: 2014 Review and 2015 Outlook
Feb 05, 2015, by NelsonHall AnalystBy Amy Gurchensky, Liz Rennie and Gary Bragar With total HRO service growth in the high single digits in 2014, service providers are growing both organically and inorganically to meet clients’ needs. The primary reasons for M&A and partnerships across HRO service lines were to enhance service delivery capability (60%) and support geographic expansion (40%). Here we take a closer look [...]
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HRO Predictions for 2015
Jan 19, 2015, by Gary BragarBy Amy Gurchensky, Liz Rennie, Gary Bragar 2014 was a busy year for HRO with ~60 partnerships, mergers and acquisitions combined. We now take a look at what to expect in 2015 and beyond for each HRO service line, including service offerings, market developments, and growth. MPHRO driven by continued shift to cloud-based platforms The Multi-Process HRO (MPHRO) market will grow with a mi[...]
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MPHRO Supplier Focus on the Core Reflected In NEAT CSAT
Aug 04, 2014, by Gary BragarIn addition to providing assessments of MPHRO vendor capability, the NelsonHall Evaluation and Assessment Tool (NEAT) for MPHRO, published July 29, 2014, http://bit.ly/1uDunOq supports an analysis of customer satisfaction within MPHRO by service line. Based on client interviews conducted globally covering vendors providing MPHRO across all regions, the analysis covers satisfaction within the [...]
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NelsonHall Launches “Speed-to-Source” Vendor Evaluation Tool for Multi-Process HR Outsourcing
Aug 01, 2014, by NelsonHall AnalystNelsonHall, the leading global BPO and IT outsourcing analyst firm, has today launched a new tool to assist strategic sourcing managers in assessing vendor capability in multi-process HR outsourcing (MPHRO). The MPHRO tool is available to NelsonHall clients and is also available for a limited period free-of-charge to strategic sourcing managers. In addition to a comparison of overall ve[...]
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NelsonHall Launches “Speed-to-Source” Vendor Evaluation Tool for Payroll Outsourcing
Jul 30, 2014, by Gary BragarThe NelsonHall Vendor Evaluation and Assessment Tool (NEAT) for Payroll Outsourcing is now available to NelsonHall clients, and is also available for a period free-of-charge to buy-side organizations through NelsonHall and through its partners SIG and SSON. The NEAT tool for Payroll Outsourcing is part of NelsonHall’s “speed-to-source” initia[...]
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Highlights and Trends in the HRO Market in H1 2014
Jul 10, 2014, by NelsonHall AnalystThe HRO market is always buzzing with activity. With the first half of the year over, it’s a good time to examine the key trends by service area. Benefits Administration: Benefits administration was a hotbed of activity in H1! Contracts were awarded across various service lines in the U.S. as well as in the U.K. There was a solid stream of pensions and retirement administration c[...]
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Learning BPO Meeting and Exceeding Client Expected Benefits
Jul 10, 2014, by Gary BragarPer NelsonHall’s learning BPO market analysis and concurrent client interviews conducted as part of the NelsonHall Evaluation and Assessment Tool (NEAT), both providers and buyers (current and prospective), will be pleased to know that learning BPO is largely meeting and exceeding client expected benefits in six out of seven criteria sought by clients. Based on interviews with LBPO client[...]
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NelsonHall's 2014 - 2018 HRO BPO Market Forecast
Jul 02, 2014, by Gary BragarNelsonHall’s annual HRO Market Forecast, 2014-2018, provides a forecast for the global HR BPO market by service line and geography. It includes: The HR BPO market size for 2013 and the forecast through 2014 to 2018 The HR BPO market size and forecast for North America, specifically covering the U.S. and Canada; EMEA including U.K., France, Germany, Italy, Nordics &[...]
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Law Firms, Essential Partners in the LPO Competition
May 15, 2014, by NelsonHall AnalystLast week, U.K. law firm Optima Legal and its subsidiary Cost Advocates were granted an Alternative Business Structure (‘ABS’) license by the Solicitors Regulatory Authority (‘SRA’), marking the entrance of BPO services provider Capita into the legal market. The acquisition of Optima by Capita is imminent. It will bring in new capabilities in reserved activities (propert[...]
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Capita-Led Consortium Selected by MoD as Preferred Bidder for £400m DIO Contract
Mar 10, 2014, by Rachael StormonthA Capita-led consortium has been selected by the U.K. Ministry of Defence (MoD) as preferred bidder for a ten-year contract with a potential LTV of £400m to be the strategic business partner to the Defence Infrastructure Organisation's (DIO, the MoD's property and services provider). Services to be provided by the consortium include manageme[...]
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