GenAI is being tested by enterprises to identify the value it can bring to their operations. In 2024, the BFSI industry undertook more GenAI testing and POCs than any other industry. However, many POCs were unsuccessful because of limitations in data sets, processing power, and digital processes. In 2025, large banks are narrowing the range of their GenAI use cases and launching full-scale [...]

  We recently had a briefing with TCS' Banking Financial Services and Insurance (BFSI) industry advisory group to gain a deeper understanding of their capabilities and extent of coverage across the BFSI vertical. The discussion covered key strategic initiatives, recent experiences, and delivery capabilities in the area of finance and accounting (F&A). The BFSI sector operate[...]

  NelsonHall recently completed an in-depth analysis of cognitive & self-healing IT infrastructure management services, researching the capabilities of leading IT services vendors and the requirements of their clients. This blog looks at the investments vendors need to make to meet client demand and how the market will evolve over the next 12 to 18 months. Enterprises utilize co[...]

  We recently spoke to TCS about its proprietary integrated source-to-pay platform, TAPTM, which offers a modular solution across sourcing, contract management, purchasing operations, accounts payable, and supplier hub. This blog examines the use of AI and GenAI within TAP, the potential benefits, and its commercial models. Overview Key modular offerings and capabilities include:[...]

  We recently talked with TCS about its ERP on Cloud offering. The SAP ecosystem has been going through intense change, with the planned end of SAP ECC support from December 31, 2027, and transformation with S/4HANA and recent Clean Core SAP initiatives. The change is driving accelerated ERP adoption, as demonstrated by SAP’s increasing revenue growth driven by SaaS applications.[...]

  Financial institutions are data-driven businesses, and because of decades of investment in technology, banks process data using heterogeneous legacy environments. Modern AI and GenAI solutions promise to enable banks to manage and analyze data more effectively. However, adopting new AI solutions is lagging far behind the market hype. In this blog, I look at how TCS is helping clients[...]

  NelsonHall recently visited the TCS Pace Port innovation center in Amsterdam, the first Pace Port opened by TCS in Europe in May 2021 following a delay caused by the pandemic.  TCS is not unique in having opened facilities designed to foster collaboration and innovation to address clients' business challenges and new requirements. In itself, the broad concept of the Pace [...]

  We recently talked with TCS’ Salesforce practice about its verticalization initiatives. Product verticalization has been one of Salesforce’s key strategies (along with Customer 360/cross-selling and geographic expansion) since 2014, when it launched its Industries business unit. Like SAP, Salesforce acknowledges that organizations spend time and effort customizing thei[...]

  NelsonHall recently completed an in-depth analysis of cognitive & self-healing IT infrastructure management services, researching the capabilities of leading IT services vendors and the requirements of their clients. This blog looks at the investments vendors need to make to meet client demand, and how the market will evolve over the next 12 to 18 months. While there is an inc[...]

  In its Q3 FY22, TCS delivered its sixth consecutive quarter of organic growth around the 15% mark. Despite the uncertain macroeconomic background, TCS has a strong pipeline for at least the next two quarters and has yet to see any softening in the market. For example, it was expecting some softening in Europe in the September quarter but instead achieved both increased revenue growth[...]

  TCS recently briefed NelsonHall on its approach to site reliability engineering (SRE) in the context of quality engineering (QE). SRE emerged almost a decade ago as part of the shift-right move, targeting production environments beyond traditional IT infrastructure activities such as services desk and monitoring activities. While no definition of SRE has fully emerged, TCS points [...]

We recently talked with TCS about its stable of offerings for sustainability. Not only does the company have a broad set of offerings, but some of these have been on offer for years – this is not a new area of focus for TCS, which is taking a holistic approach to Sustainability. We note also that the company’s approach to the theme of Sustainability fits neatly in its corporate pos[...]

  NelsonHall recently completed an in-depth analysis of end-to-end cloud infrastructure management services, in which we spoke to multiple leading IT services vendors and their clients. This blog looks at some of the key themes from this research, the investments vendors need to make to meet client demand, and how the market will evolve over the next 12 to 18 months. There is an inc[...]

  The software testing/QA industry relies on three steps for functional testing: Defining test requirements (what do I need to test?) Test case creation (creating detailed instructions) Test scripts (using these test cases to develop scripts operated by a functional test execution tool, e.g., Micro Focus QTP, Tricentis Tosca, and Selenium Grids). Broadly, these three ste[...]

  As the world begins its slow emergence from the pandemic, cloud adoption is seeing its already rapid growth accelerate. NelsonHall forecasts overall cloud services to grow by 8% in 2021, with a CAAGR of 5.9% through 2025, both significantly higher than overall IT services market growth of 2.7% in 2021 and 3.6% through 2025.  This forecast cloud growth also doesn’t refle[...]

  NelsonHall was recently invited to present at NASSCOM Technology & Leadership Forum 2020, one of my last foreign trips for some time, I suspect. While in India, in addition to presenting, participating on panels and conducting interviews, we had an opportunity to sit down with leaders from across the IT services landscape as well as venture beyond the Grand Hyatt Mumbai to delive[...]

  In the world of testing services/quality assurance, data testing has in the past been somewhat overlooked, still largely relying on spreadsheets and manual tasks. While much of the current attention has been on agile/continuous testing, data testing remains an important element of IT projects, and gained further interest a few years ago in the context of big data, with migration o[...]

  In NelsonHall’s 2019 survey of IT service buyers, when asked about the key capabilities sought in vendors, a significant majority cited a range of digital consulting capabilities. More than 65% of respondents placed high priority on capabilities such as the ability to take a business perspective to apply digital, provide a roadmap for adoption of digital, and undertake a digita[...]

  At the recent TCS Innovation Day held in New York, NelsonHall had an opportunity to talk to TCS about how it approaches its research and innovation function, balancing longer-term open-ended research and more immediately applicable innovations to evolve how it delivers services. (For more on the event itself, see the blog by Andy Efstathiou here). TCS has developed an overall appr[...]

NelsonHall recently attended the TCS Innovation Forum 2019 in New York. The forum demonstrated clear progress in TCS’ thinking and approach to Business 4.0 since last year’s conference – TCS has identified human engagement and buy-in with the principles of Business 4.0 as critical to successful implementation and value realization in business transformation. And human buy-in [...]