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  • IoT Platforms: Build or Buy? Implications for Clients & IT Services Vendors

    Apr 03, 2018, by Dominique Raviart

      There is an abundance of IoT platforms on the market. Many technology firms (e.g. IBM Software, AWS, PTC/Thingworx, Microsoft), major manufacturing firms (GE, Siemens, ABB, Bosch, Schneider Electric) and some large IT services vendors (e.g. Accenture, TCS, and Atos via Worldline) have invested in their own IoT platform products. History is repeating itself, as the build or buy que[...]

  • NelsonHall Business Process Services Confidence Index Shows High Expectations for 2015

    Apr 08, 2015, by John Willmott

    NelsonHall’s Business Process Services (BPS) Confidence Index is a quarterly index of confidence to monitor changes in industry confidence in the global business process services market. The objectives of the quarterly “BPS Confidence Index” are to identify: Whether the demand for business process services has strengthened or softened in the past quarter Expectations o[...]

  • NelsonHall BPO Index Shows Continuing Upturn in BPO Contract Activity in Q1 2015

    Apr 08, 2015, by John Willmott

    BPO contract TCV in Q1 2015 continued the improvement in contract activity seen in Q4 2014, with BPO TCV picking up and gaining momentum over the past two quarters following relatively low levels of BPO TCV awarded in Q2 and Q3 2014. In particular, Q4 2014 showed a 6% improvement in BPO TCV year-on-year, with BPO accounting for 31% of total outsourcing TCV. Q1 2015 BPO TCV performance then impr[...]

  • Cabinet Office on Track with Shared Services Strategy

    Nov 04, 2013, by NelsonHall Analyst

    The U.K. Cabinet Office recently briefed NelsonHall about progress with its shared services strategy. Shared services has been a recurring theme in the U.K. public sector’s drive for efficiency for many years. It has continued to rise in importance as a lever for cost savings in the public sector, driven first by the Gershon Review of 2004 and most recently, when the current government first[...]

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