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Blog posts by Andy Efstathiou

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  • Wipro Raises the Stakes on its Commitment to Mortgage and Loan BPO

    Jan 31, 2014, by Andy Efstathiou

    Wipro is to acquire mortgage due diligence and risk management services provider Opus Capital Markets Consultants LLC (Opus CMC) for $75m to enhance its mortgage BPO capabilities. (See tracker article #201521 for acquisition details). Wipro's existing mortgage BPO capabilities include: 850 FTEs in origination and administration BPO BPO services in loan originations and administratio[...]

  • J.P. Morgan Exits U.K. Fund Transfer Agency Business to Reduce Unprofitable Operations

    Jan 31, 2014, by Andy Efstathiou

    J.P. Morgan has decided to exit its unprofitable U.K. fund transfer agency business. The exit will take place in 2014. The impact of the exit will be that funds currently with administration fee pricing as low as 0.04% will face pricing closer to 0.15 % (an increase of 375).  Transfer agency services include: Recording changes in share ownership  Canceling and issuin[...]

  • Another Good Year for TSYS in 2013: Crosses $2Bn in Revenue in a Strong Payments Market

    Jan 28, 2014, by Andy Efstathiou

    TSYS' full year 2013 revenues (including reimbursables) were $2.1bn, a growth of 14.0%. The underlying fundamentals of the business (number of accounts on file and transaction volumes) grew aggressively in 2013, increasing 13% and 15% respectively.  In 2013 TSYS continued to enjoy strong revenue and earnings growth. Growth in the merchant business is continuing[...]

  • Capgemini North America Earns its Stripes

    Jan 17, 2014, by Andy Efstathiou

    Capgemini’s Q3 2013 results marked a milestone: North America overtook France as the company’s largest region, contributing ~21% of its total revenues. If we go back a few years, North America was the company’s most troubled region. But over the last two years, it has been one of Capgemini’s fastest growing regions. The company has ambitious plans to grow its North America [...]

  • Xerox Analyst Conference: Key Takeaways about the Services Business

    Nov 12, 2013, by Andy Efstathiou

    Xerox Services has not operated its business at high efficiency over the past few years. It has been very late to offshoring, growing revenues internationally, and rationalizing its services businesses around a few key areas. The current five plank strategy is devised to address those challenges. Xerox understands the challenge of successfully offshoring (and near shoring) its workforce to lower c[...]

  • BNY Mellon Enhances Securities Lending Collateral Management Platform with a Central Securities Depository

    Sep 26, 2013, by Andy Efstathiou

    This CSD based in Brussels has the licensing to address compliance issues (which are expensive for an individual institution to address) in a cost-effective manner for the European market. This is an early move in a very important area of securities processing that changing regulations are impacting heavily. [...]

  • Genpact and Markit Partner to Offer Centralized Client On-boarding Solution for Capital Markets Firms

    Sep 16, 2013, by Andy Efstathiou

    Changes in compliance requirements are the highest priority right now at capital markets firms. To date little has been done to address the required changes anticipated. This initiative to address KYC and client on-boarding is one of the earliest attempts to implement a response to the changing regulatory requirements. This announcement of cooperation with two of the largest global banks is a[...]

  • Worldline Awarded Merchant Acceptance Card Processing Contract by Diners Club

    Sep 12, 2013, by Andy Efstathiou

    Worldline dominates the Belgian marketplace for electronic payments. This contract will provide good growth for Worldline in this market, as Discover and Diners Club have significant (but much smaller than MC or Visa) memberships. However, this is an even bigger win for Diners Club, because they will now have usability with the largest payments network in the Benelux countries for their card membe[...]

  • Euronet Launches Money Transfer Service To Enter Consumer Markets for Cross Border Payments

    Sep 05, 2013, by Andy Efstathiou

    Money transfer has been the fastest growing segment of money transfer services. A global network is necessary to succeed in this business. This new offering makes sense for Euronet, as it leverages their existing network. This offering should also grow much faster than the corporate business over the next five years. [...]

  • Jack Henry: 12% Revenue Growth in Fiscal Q4 2013, Driven by Services

    Aug 13, 2013, by Andy Efstathiou

    Jack Henry has announced fiscal Q4 2013 revenues, for the period ending June 30, 2013, of $298.2m, up 12.0% year-over-year. A strong quarter and year built off strong growth in services. Jack Henry achieved accelerating revenue growth and earnings growth each quarter in FY 2013. Like many solution vendors, Jack Henry found its services grew, while product sales shrank. Jack Henry will hav[...]

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