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Operational Transformation & BPS Requirements – Life Insurance

Market Reports

by John Willmott

published on Jun 06, 2024

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Report Overview:

This report is an analysis of the results from a survey of 60 life insurance enterprises carried out by NelsonHall. 

Who is this Report for:

NelsonHall’s “Operational Transformation Pressures & Initiatives – Life Insurance” report assists organizations in understanding the operational transformation requirements and initiatives of the life insurance sector. It is an analysis of the results from a survey of 60 life insurance enterprises carried out by NelsonHall. The report is designed for:

  • CXOs within the life insurance sector looking to understand developments within the sector and the operational transformation and BPS initiatives planned by their peers
  • Vendor marketing, sales, and business managers wishing to understand the initiatives needed by the insurance sector
  • Financial analysts and investors specializing in the services sector who are looking to understand the operational transformation pressures and initiatives within the life insurance sector.

Scope of this Report:

The report analyzes the operational transformation requirements and initiatives of the life insurance sector and covers:

  • Assessments of the adequacy of current operating models and processes to support the organization’s business strategy
  • The level of need for operational transformation overall and by process
  • The benefits sought by life companies from operational transformation
  • The operational transformation initiatives planned by life companies
  • The extent to which life companies will adopt standalone transformation vs. outsourcing as a transformation enabler
  • The key technology-related transformation initiatives planned.

The sectors covered in this series include:

  • Banking
  • Life & health insurance
  • P&C insurance
  • Healthcare Provider
  • Energy
  • Utilities
  • High-tech
  • Automotive
  • CPG
  • Pharmaceuticals
  • Retail
  • Logistics
  • Travel & transport
  • Telecoms
  • Media.

The regions covered include:

  • U.S.
  • U.K.
  • Continental Europe.

Key Findings & Highlights:

NelsonHall’s analysis of Operational Transformation & BPS Requirements for Life Insurance enterprises consists of 23 pages. The report identifies that:

  • Less than half of current operating models and processes in the life insurance sector are highly adequate to support the organization’s strategy in business-critical areas such as new business processing and open book administration
  • Operational transformation is highly important to 97% of life insurance companies
  • The current economic environment is increasing life companies’ needs for operational cost reduction and automation of manual processes.

This report is one of a series of detailed individual sector reports on operational transformation published by NelsonHall.

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