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BPO Becomes More Strategic in 2014
Jan 01, 2014, by John WillmottBPO becoming more strategic is a major theme among the major BPO trends for 2014. The latter includes: 1. BPO will increasingly contribute to the “C-level” vision and not just fine tune operations 2. BPO will increasingly morph into “business services” 3. BPO governance will become more partnership-oriented as BPO is incorporated within client Global Bus[...]
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Operational Vision Supplants IT Vision with BPO 5.0
Jan 01, 2014, by John WillmottThe increasing expectation of buy-side organizations that the prime role of BPO is to help them deliver a transformed approach to business and become “more relevant to their clients” is having a significant impact on the profile of skills required within BPO delivery. Organizations are no longer content with a short-term tidy up and standardization of their processes but are looking fo[...]
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Wipro Q2 FY 2014 Results: Signs of Progress
Oct 22, 2013, by Rachael StormonthWipro published its Q2 FY 2014 results today: full details are available to NelsonHall database or Key Vendor Assessment program subscribers here http://research.nelson-hall.com/search/?avpage-views=article&searchid=3481&id=201189&fv=2. There are some clear positives in Wipro’s performance this quarter: Revenue just topped prior guidance ($1,620-$1,630m), [...]
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Retail, CPG, & High-Tech Companies Shifting Sourcing in Favor of BPO to Restructure Service Delivery Models
May 26, 2015, by John WillmottWhile organizations across retail, consumer goods and, in particular high-tech, continue to face cost pressure, their attention is increasingly moving to addressing their competitive positioning and innovation in product development, particularly to meet the needs of developing economies. Indeed there is strong pressure to enter new territories in both the high-tech and CPG sectors. Noneth[...]
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Evolution of Outsourced Social Media Services at Sitel
Jun 12, 2014, by NelsonHall AnalystFacebook, twitter, Instagram, Google+, the list goes on . . . the need for both B2C and B2B enterprises to establish and foster a social presence has evolved from a nice to have to an essential capability . . . yaaawn! We’ve heard this so many times that we are at risk of ignoring it, like irritating boy band lyrics. But unlike the boy band lyrics, there is some truth to the message. [...]