Jun 02, 2016, by Vicki Jenkins
Andy Lee, Alorica founder and CEO, shared with me last summer that his goal was to become the number one CMS vendor (by revenue) serving N. America. Well, now he is closing in on that goal, with Alorica entering into a stock purchase agreement to acquire Expert Global Solutions (EGS). With EGS, we estimate Alorica’s pro forma 2015 North American revenues are ~$1.8bn, closing the re[...]
Jan 14, 2016, by Vicki Jenkins
NelsonHall’s latest Customer Management Services market analysis report, ‘Targeting CMS in High Tech’, identifies the need for increased customer service quality as the number one market driver. This is followed closely by cost reduction in second place, with increased revenue generation (through subscription sales, renewals, and paid-for technical support) third.
The report a[...]
Sep 10, 2014, by Vicki Jenkins
TeleTech recently briefed NelsonHall on its growing healthcare sector business. A few years ago, TeleTech shifted its go-to -market strategy from being capability-led to sector-led. One of its key target sectors is healthcare, where TeleTech’s focus is U.S. tier 1 health insurance payers, providers and life sciences companies, also the personal health products sector.
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