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for Customer Experience Services

Track the pattern of service adoption by monitoring Customer Experience Services contract awards by your peers. Identify who are the successful vendors this industry now. Updated monthly!

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TeleTech - Social Media Services

Vendor Analysis

by NelsonHall Analyst

published on Aug 05, 2011

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Report Overview:

Report Outline:

Analyzes TeleTech's offerings and capabilities around social media services.

TeleTech began developing social-media capabilities in late 2009 as a logical next step in developing their overall service offerings. Social-media offerings fall within TeleTech's 'Customer Service Innovation' line, being marketed as an across-channel optimizer, rather than an offering in isolation......

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