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Search within: Customer Experience Services:

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Contracts Database

for Customer Experience Services

Track the pattern of service adoption by monitoring Customer Experience Services contract awards by your peers. Identify who are the successful vendors this industry now. Updated monthly!

These documents are available to logged in clients that have purchased access to this program.

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Confidence Index:

for Customer Experience Services

NelsonHall Confidence Index is a quarterly survey to measure changing levels of business confidence within Customer Experience Services

Join NelsonHall Customer Experience Services Confidence Index:

Every quarter NelsonHall publishes the NelsonHall Customer Experience Services Confidence Index, a Quarterly Index of Confidence that monitors changes in industry confidence in the global Customer Experience Services market.

For a sample report and details of how to join NelsonHall's Customer Experience Services Confidence Index, please contact us

Targeting Outsourced Social Media Services

Market Analysis

by NelsonHall Analyst

published on Sep 08, 2011

Access to this report is restricted to logged in clients with access. Login to get full access

Report Overview:

Report Outline:

The "Targeting Outsourced Social Media Services" market analysis identifies the use of monitoring and engagement services around social media services in support of sales, marketing, and customer care.

The report contents include:

  • Changing shape of outsourced social media services
  • Customer requirements & market drivers
  • Market size & growth
  • Vendor market shares
  • Vendor offerings and targeting
  • Challenges & success factors
  • Positioning of vendors against success factors.

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