Ivan is NelsonHall's Customer Experience (CX) Services lead analyst, with global responsibility for CX Services research and client support.
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Track the pattern of service adoption by monitoring Customer Experience Services contract awards by your peers. Identify who are the successful vendors this industry now. Updated monthly!
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published on Jun 26, 2012
Teleperformance has been conducting regional launches in Continental Europe (Madrid and Paris) of its newly-branded social media management BPO offering, 'e-performance'.
