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TeleTech - CMS in Healthcare (Payer and Provider Support)

Vendor Analysis

by NelsonHall Analyst

published on Jun 19, 2015

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Report Overview:

TeleTech is a U.S. based company with headquarters in Englewood, Colorado. It offers outsourced customer management services (CMS), contact center technology, and strategy consulting.

Who is this Report for:

NelsonHall's CMS in healthcare industry sector profile on TeleTech is a comprehensive assessment of TeleTech's healthcare (payer and provider) sector customer management services (CMS) offerings and capabilities, designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of CMS to serve the healthcare sector and identifying vendor suitability for CMS RFPs
  • Vendor marketing, sales and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the support services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of TeleTech's healthcare sector CMS offerings, capabilities, and market and financial strength, including:

  • Identification of the company's strategy, emphasis and new developments
  • Analysis of the company's strengths, weaknesses and outlook
  • Revenue estimates
  • Analysis of the profile of the company's CMS healthcare sector customer base, including the company's targeting strategy and examples of current contracts
  • Analysis of the company's healthcare sector CMS offerings and key service components
  • Analysis of the company's delivery organization including the geography of delivery locations used for CMS healthcare sector clients.




Key Findings & Highlights:

TeleTech currently has ~42k employees working from 59 contact centers in 25 countries, and providing support in 50 languages.

The majority of TeleTech's healthcare clients are based in the U.S. The company provides a range of CMS offerings to the healthcare sector including:

  • Member enrollment
  • Member care
  • Appeals and claims processing
  • Analytics
  • Support of providers on behalf of payers.

TeleTech has delivery centers supporting its healthcare payer clients in the U.S., the Philippines, Costa Rica, and Mexico.

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