Vendor Analysis
published on Dec 06, 2019
Report Overview:
This NelsonHall vendor assessment analyzes Majorel's offerings and capabilities in Cognitive CX Services.
Who is this Report for:
NelsonHall’s Cognitive Customer Experience Services report on Majorel is a comprehensive assessment of Majorel’s offerings and capabilities designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of CXS and identifying vendor suitability for CXS RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the support services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Majorel cognitive customer experience services offerings and capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, weaknesses, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization including the location of delivery sites.
Key Findings & Highlights:
Majorel organizes its teams and go-to-market by vertical, digital operations, and consulting and analytics, with the digital transformation practice run as a separate profit center with independent P&L. To address the different levels and types of stakeholders within the client organization such as C-level, business, procurement, and IT, Majorel has different teams interfacing with the various groups.