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EGS - CMS in High Tech
Dec 02, 2015 | Vendor Analysis by NelsonHall Analyst
Expert Global Solutions (EGS) is a global customer service organization which delivers outsourced solutions for customer and financial care. It employs ~40k in ~70 locations in 11 countries. [...] - view this reportdownload abstract
Alorica - CMS in High Tech
Nov 23, 2015 | Vendor Analysis by NelsonHall Analyst
Alorica is a privately held firm headquartered in Irvine, California, which began operations in 1999 as a technology services company. It entered the customer management services (CMS) market in 2003, with its first client from the telecommunications industry sector. Across all industries it employs ~48k personnel globally and operates 73 contact c [...] - view this reportdownload abstract
Concentrix - CMS in High Tech
Nov 23, 2015 | Vendor Analysis by NelsonHall Analyst
Concentrix Corporation (Concentrix) is a wholly owned subsidiary of SYNNEX Corporation (NYSE:SNX), a public company. Concentrix is headquartered in Fremont, California and began operations in 1984. [...] - view this reportdownload abstract
Sitel - CMS in High Tech
Nov 23, 2015 | Vendor Analysis by NelsonHall Analyst
Sitel Worldwide (Sitel) is a pure-play customer management services (CMS) company headquartered in Nashville, Tennessee (U.S.). Currently, Sitel has ~68k employees supporting 40 languages, and 128 contact centers across 21 countries. [...] - view this reportdownload abstract
Sykes - CMS in High Tech
Nov 23, 2015 | Vendor Analysis by NelsonHall Analyst
Sykes Enterprises (Sykes) is a U.S. based company with headquarters in Tampa, Florida. It offers outsourced customer management services (CMS), primarily in support of the communications, financial services, technology, healthcare, travel, and retail industries. Sykes has an emphasis on providing inbound technical support and customer care. [...] - view this reportdownload abstract
TeleTech - CMS in High Tech
Nov 23, 2015 | Vendor Analysis by NelsonHall Analyst
TeleTech is a U.S. based company with headquarters in Englewood, Colorado. It offers outsourced customer management services (CMS), contact center technology, and strategy consulting. It was founded in 1982 by its current CEO, Kenneth D. Tuchman. [...] - view this reportdownload abstract
CSS Corporation - CMS in High Tech
Nov 20, 2015 | Vendor Analysis by NelsonHall Analyst
CSS Corp is a private company headquartered in Chennai, India. Currently, it provides technical support for enterprise and consumer products, manages IT infrastructure, provides remote infrastructure support including mobility solutions and cloud enablement, and provides carrier network support. [...] - view this reportdownload abstract
HGS - CMS in High Tech
Nov 20, 2015 | Vendor Analysis by NelsonHall Analyst
HGS was initially formed as Ashok Leyland Information Technology (ALIT) in 1993, providing information technology services, and starting with one client and 25 employees. ALIT merged with Hinduja Finance Corporation (HFC) in 2000, to form HGS; at this time, HGS launched its BPO services. Between 2000 and 2004, it was listed on the NSE/BSE, and secu [...] - view this reportdownload abstract
Minacs - CMS in High Tech
Nov 20, 2015 | Vendor Analysis by NelsonHall Analyst
The Minacs Group, Inc. (Minacs) is a privately-held business and technology outsourcing company with headquarters in Toronto (Oshawa), Canada. It provides outsourced customer care, marketing, finance and accounting, procurement and IT services. [...] - view this reportdownload abstract
Sutherland - CMS in High Tech
Nov 20, 2015 | Vendor Analysis by NelsonHall Analyst
Sutherland Global Services (Sutherland) is a privately held firm headquartered in Rochester, New York. The company started operations in 1986 as a customer management services (CMS) provider. Across all industries it employs ~40k globally, and operates ~45 contact centers in 19 countries. [...]