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SYKES Enterprises in CX Services by Industry

Find here the NelsonHall Research related to within the CX Services by Industry program

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This vendor is not part of the KVA program

Social Media Customer Experience Services 2021

published 2021-02-02 | Project by Ivan Kotzev

This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering customer experience (CX) services specific to social media. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors with capability in content moderation, trust & safety; customer care & sales; and online reputation management. Vendors evaluated for this NEAT are: Alorica, Atento, Cogito, Cognizant, Concentrix, CSS Corp, Genpact, HGS, IGT Solutions, Majorel, ONE CONNECT, SPi Global, Startek, Sutherland, SYKES Enterprises, Tech Mahindra, Teleperformance, TELUS International, transcosmos, Webhelp, and WNS. To find out more, contact Guy Saunders at [email protected].
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Published reports:

published reports related to SYKES Enterprises within the CX Services by Industry program

  • Sykes - CMS in Healthcare (Payer and Provider Support)

    Jun 24, 2015 | Vendor Analysis by NelsonHall Analyst

    Sykes Enterprises (Sykes) is a U.S. based company with headquarters in Tampa, Florida. It offers outsourced customer management services (CMS), primarily in support of the communications, financial services, technology, healthcare, travel, and retail industries. Sykes has an emphasis on providing inbound technical support and customer care. [...]
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  • Sykes - CMS in Telecommunications/Cable/Satellite

    Jan 05, 2015 | Vendor Analysis by NelsonHall Analyst

    Sykes Enterprises (Sykes) is a U.S. based company with headquarters in Tampa, Florida. It offers outsourced customer management services (CMS), primarily in support of the communications, financial services, technology, healthcare, travel and retail industries. Sykes has an emphasis on providing inbound technical support and customer care. [...]
    view this reportdownload abstract
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