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Latest Key Vendor Assessment

Capgemini
Mar 27, 2025 | Vendor Analysis by Dominique Raviart
This NelsonHall key vendor assessment consists of 86 pages and provides a comprehensive and objective analysis of Capgemini's IT and business process services offerings, capabilities, and market and financial strengths
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Published reports:

published reports related to within the CX Services by Industry program

Sitel - CMS in Retail Banking
Nov 23, 2016 | Vendor Analysis by NelsonHall Analyst
This NelsonHall vendor assessment analyzes Sitel's offerings and capabilities in CMS in Retail Banking. [...]
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TeleTech - CMS in Retail Banking
Nov 18, 2016 | Vendor Analysis by NelsonHall Analyst
This NelsonHall vendor assessment analyzes TeleTech's offerings and capabilities in CMS in Retail Banking. [...]
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Capita - CMS in Retail and CPG
Aug 11, 2016 | Vendor Analysis by NelsonHall Analyst
Capita Group Plc (Capita) was formed in 1984 within the Chartered Institute of Public Finance & Accountancy (CIPFA). It separated from CIPFA through a management buy-out in 1987, and was listed on the London Stock Exchange in 1991. [...]
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Targeting CMS in the Retail and CPG Sector
Jul 15, 2016 | Market Analysis by NelsonHall Analyst
NelsonHall's market analysis of customer management services in the retail and CPG sector consists of 58 pages. [...]
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Xerox Services - CMS in Retail and CPG
Jul 07, 2016 | Vendor Analysis by NelsonHall Analyst
This NelsonHall vendor assessment analyzes Xerox Services' offerings and capabilities in CMS in retail and CPG. [...]
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Recent Tracking Service

tracking service articles related to within the CX Services by Industry program:

Accenture to Acquire Yumemi to Expand Digital Product Design and Development Capabilities in Japan
May 08, 2025 | Mergers and Acquisitions by Rachael Stormonth
Transcom Opened 460 Seat CX Services Center in Gurugram, India
May 08, 2025 | New Offerings by Ivan Kotzev
Accenture Acquires Ascendient Learning to Expand Instructor-Led Training CapabilIties in U.S.
May 06, 2025 | Mergers and Acquisitions by Rachael Stormonth
Serco Awarded 5 Years CX Services Contract by BBC
May 06, 2025 | Contracts by Ivan Kotzev
TTEC Opens 400 Agent CX Services Center in Mohali, India
May 06, 2025 | New Offerings by Ivan Kotzev
Sopra Steria Completes Acquisition of Aurexia
May 02, 2025 | Mergers and Acquisitions by Sonakshi Garg
CGI Announces Q2 FY25 Revenues Up 7.6% to CAD 4,023m
Apr 30, 2025 | Financial Results by Sonakshi Garg
Sopra Steria Announces Q1 2025 Revenues Down 4.7% to €1,415m
Apr 30, 2025 | Financial Results by Sonakshi Garg
TP Announces Q1 2025 Revenues Up 2.8% (Up 1.6% like for like) to €2,613m
Apr 30, 2025 | Financial Results by Ivan Kotzev
TP Partners with Ema for Agentic AI in Back-Office Services
Apr 30, 2025 | New Partnerships by Ivan Kotzev

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