toggle expanded view

in Customer Experience Services:
- go to program home all market analyses all vendor assessments visit the blog manage email alerts contact analysts

programcode = CXSCXI
programid = 158
database = f
alerts = t
neat = t
vendors = t
forecasting = t
confidence = f
definitions = t

Search within: CX Services by Industry:

Free text search

Date range:

Service line...

Industry sector

Vendor..

Country/Region

Application...

select document types to be included in the search... Uncheck all

use the site-wide search to search across all programs

advanced options..

Access our analyst expertise:

Only NelsonHall clients who are logged in have access to our analysts and advisors for their expert advice and opinion.

To find out more about how NelsonHall's analysts and sourcing advisors can assist you with your strategy and engagements, please contact our sales department here.

Subscribe to blogs & alerts:

manage email alerts using the form below, in order to be notified via email whenever we publish new content:

has Database = f has Confidence = f -- IGNORED

You are here: Home > Sourcing Expertise > Customer Experience Services > CX Services by Industry

in CX Services by Industry

Find here the NelsonHall Research related to within the CX Services by Industry program

RSS feed for in CX Services by Industry General RSS feed for

Latest Key Vendor Assessment

Capgemini
Mar 27, 2025 | Vendor Analysis by Dominique Raviart
This NelsonHall key vendor assessment consists of 86 pages and provides a comprehensive and objective analysis of Capgemini's IT and business process services offerings, capabilities, and market and financial strengths
view this report download abstract

Published reports:

published reports related to within the CX Services by Industry program

Teleperformance - CMS in Healthcare (Payer and Provider Support)
Jul 07, 2015 | Vendor Analysis by NelsonHall Analyst
The Teleperformance Group (Teleperformance) is a French headquartered company offering outsourced customer management services (CMS) and customer relationship management (CRM). It was founded in 1978 and was listed on the Paris stock exchange in 1987. [...]
view this report download abstract
Targeting CMS in the Healthcare Sector (Payer and Provider Support)
Jun 30, 2015 | Market Analysis by NelsonHall Analyst
NelsonHall's market analysis of customer management services in the healthcare sector consists of 62 pages. [...]
view this report download abstract
Sykes - CMS in Healthcare (Payer and Provider Support)
Jun 24, 2015 | Vendor Analysis by NelsonHall Analyst
Sykes Enterprises (Sykes) is a U.S. based company with headquarters in Tampa, Florida. It offers outsourced customer management services (CMS), primarily in support of the communications, financial services, technology, healthcare, travel, and retail industries. Sykes has an emphasis on providing inbound technical support and customer care. [...]
view this report download abstract
Convergys - CMS in Healthcare (Payer and Provider Support)
Jun 19, 2015 | Vendor Analysis by NelsonHall Analyst
Convergys is a public company headquartered in Cincinnati, Ohio. Convergys grew from Cincinnati Bell Information Systems (CBIS) and MATRIXX Marketing, both subsidiaries of Cincinnati Bell, and from AT&T Solutions Customer Care (formerly AT&T American Transtech), which was sold to Cincinnati Bell in 1998. An IPO in August 1998 made Convergys [...]
view this report download abstract
TeleTech - CMS in Healthcare (Payer and Provider Support)
Jun 19, 2015 | Vendor Analysis by NelsonHall Analyst
TeleTech is a U.S. based company with headquarters in Englewood, Colorado. It offers outsourced customer management services (CMS), contact center technology, and strategy consulting. [...]
view this report download abstract

find all available reports on

Recent Tracking Service

tracking service articles related to within the CX Services by Industry program:

Accenture to Acquire Yumemi to Expand Digital Product Design and Development Capabilities in Japan
May 08, 2025 | Mergers and Acquisitions by Rachael Stormonth
Transcom Opened 460 Seat CX Services Center in Gurugram, India
May 08, 2025 | New Offerings by Ivan Kotzev
Accenture Acquires Ascendient Learning to Expand Instructor-Led Training CapabilIties in U.S.
May 06, 2025 | Mergers and Acquisitions by Rachael Stormonth
Serco Awarded 5 Years CX Services Contract by BBC
May 06, 2025 | Contracts by Ivan Kotzev
TTEC Opens 400 Agent CX Services Center in Mohali, India
May 06, 2025 | New Offerings by Ivan Kotzev
Sopra Steria Completes Acquisition of Aurexia
May 02, 2025 | Mergers and Acquisitions by Sonakshi Garg
CGI Announces Q2 FY25 Revenues Up 7.6% to CAD 4,023m
Apr 30, 2025 | Financial Results by Sonakshi Garg
Sopra Steria Announces Q1 2025 Revenues Down 4.7% to €1,415m
Apr 30, 2025 | Financial Results by Sonakshi Garg
TP Announces Q1 2025 Revenues Up 2.8% (Up 1.6% like for like) to €2,613m
Apr 30, 2025 | Financial Results by Ivan Kotzev
TP Partners with Ema for Agentic AI in Back-Office Services
Apr 30, 2025 | New Partnerships by Ivan Kotzev

search tracking service database for more

select research program: