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Latest Key Vendor Assessment

Capgemini
Mar 27, 2025 | Vendor Analysis by Dominique Raviart
This NelsonHall key vendor assessment consists of 86 pages and provides a comprehensive and objective analysis of Capgemini's IT and business process services offerings, capabilities, and market and financial strengths
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published reports related to within the CX Services by Industry program

Sutherland Global Services - CMS in Healthcare (Payer and Provider Support)
Jun 08, 2015 | Vendor Analysis by NelsonHall Analyst
Sutherland Global Services (Sutherland) is a privately held firm headquartered in Rochester, New York. The company started operations in 1986 as a customer management services (CMS) provider. Across all industries it employs ~32k globally, and operates ~33 contact centers in ten countries. [...]
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Concentrix - CMS in Healthcare (Payer and Provider Support)
Jun 03, 2015 | Vendor Analysis by NelsonHall Analyst
Concentrix Corporation (Concentrix) is a wholly owned subsidiary of SYNNEX Corporation, which is a public company. Concentrix is headquartered in Fremont, California. It has operations in 25 countries, and has ~54k employees supporting clients from ~70 locations. [...]
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HGS - CMS in Healthcare (Payer and Provider Support)
May 29, 2015 | Vendor Analysis by NelsonHall Analyst
HGS is headquartered in Bangalore, India. Currently, it operates 60 delivery centers in 12 countries, with ~28.6k employees. [...]
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Concentrix - CMS in Telecommunications/Cable/Satellite
Jan 30, 2015 | Vendor Analysis by NelsonHall Analyst
Concentrix Corporation (Concentrix) is a wholly owned subsidiary of SYNNEX Corporation. Concentrix is headquartered in Fremont, California and began operations in 1984. [...]
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Tech Mahindra - CMS in Telecommunications/Cable/Satellite
Jan 19, 2015 | Vendor Analysis by NelsonHall Analyst
Tech Mahindra was founded in 1986 and is headquartered in Mumbai, India. Tech Mahindra completed its merger with the former Mahindra Satyam (MS) in 2013, and the merged entity is called Tech Mahindra. Tech Mahindra and Mahindra Satyam both have a strong focus on telecommunications. [...]
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Recent Tracking Service

tracking service articles related to within the CX Services by Industry program:

Accenture to Acquire Yumemi to Expand Digital Product Design and Development Capabilities in Japan
May 08, 2025 | Mergers and Acquisitions by Rachael Stormonth
Transcom Opened 460 Seat CX Services Center in Gurugram, India
May 08, 2025 | New Offerings by Ivan Kotzev
Accenture Acquires Ascendient Learning to Expand Instructor-Led Training CapabilIties in U.S.
May 06, 2025 | Mergers and Acquisitions by Rachael Stormonth
Serco Awarded 5 Years CX Services Contract by BBC
May 06, 2025 | Contracts by Ivan Kotzev
TTEC Opens 400 Agent CX Services Center in Mohali, India
May 06, 2025 | New Offerings by Ivan Kotzev
Sopra Steria Completes Acquisition of Aurexia
May 02, 2025 | Mergers and Acquisitions by Sonakshi Garg
CGI Announces Q2 FY25 Revenues Up 7.6% to CAD 4,023m
Apr 30, 2025 | Financial Results by Sonakshi Garg
Sopra Steria Announces Q1 2025 Revenues Down 4.7% to €1,415m
Apr 30, 2025 | Financial Results by Sonakshi Garg
TP Announces Q1 2025 Revenues Up 2.8% (Up 1.6% like for like) to €2,613m
Apr 30, 2025 | Financial Results by Ivan Kotzev
TP Partners with Ema for Agentic AI in Back-Office Services
Apr 30, 2025 | New Partnerships by Ivan Kotzev

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